Phone Center Answering Service
A Divison of Personalized Communications
Phone Center Answering Service has been providing live answering and call center solutions for over four decades. We have seen the industry and technology change over the years, but one thing never goes out of style – great customer service. Phone Center Answering Service takes pride in going above and beyond for our callers and clients alike. We know your business is important to you and therefore, it’s important to us. We’re not ‘just the answering service’. We are an extension of your office. Our call center agents are trained to offer a seamless transition to your callers.
Our Nevada answering service has won the CAM-X Award of Excellence for 8 years and ATSI Award of Excellence for 9 years. Both organizations specialize in the telephone answering service industry and conduct multiple ‘mystery calls’ to various U.S. call centers and answering services as well as Canada. They ensure front-line agents in our industry are courteous, efficient, knowledgeable and professional. These awards provide a benchmark for our industry and our company. It’s another way we can show our customers we are top notch.
Service Focus
- Virtual Assistant - 50%
- Call Center Services - 50%
Industry Focus
- Government - 17%
- Healthcare & Medical - 17%
- Information Technology - 17%
- Other Industries - 17%
- Business Services - 16%
- Financial & Payments - 16%