Overview

About Plaxonic Technologies

We foresee the future, we originate ideas, we befriend corporate challenges & we create the unbelievable.” - Plaxonic TechnologiesAn organization with some of the most intellectual minds working together, Plaxonic believes in - “inventing advanced technologies & innovating them further to invent more.” We engineer smart IT & BPO solutions that understand, meet and deliver business expectations of our client base. Merging together our years of expertise and ambitious strategies, we serve the ever-evolving corporate world with services like Artificial Intelligence, Blockchain, Digital Transformation, Data Analytics & more.

Featured Companies

4.9 (12 Reviews)

5.0 (45 Reviews)

5.0 (171 Reviews)

4.9 (76 Reviews)

4.9 (100 Reviews)

4.9 (27 Reviews)

What clients say

Review Analytics of Plaxonic Technologies

Every review is verified through Goodfirms before it's published.

5.04 Verified Reviews

Quality5.0

Schedule & Timing5.0

Communication5.0

Overall5.0

Review Summary

Summarized from 4 verified reviews · Updated August 2026

Clients frequently highlight Plaxonic Technologies' professional customer service and support responsiveness across outsourced operations and app maintenance. The company is noted for innovative design work that has helped attract customers to client businesses. Reviewers describe the team as quick and caring in their approach to customer interactions and technical support.

✦ AI-generated summary. May not reflect every review.

What reviewers mention most

Stuart Finnegan, Sales Manager at at Reel Deal MediaVerified Review

Posted on Oct 14, 2020

“E Commerce website”

Overall rating5.0

Quality5.0

Communication5.0

Schedule & Timing5.0

Web Development

Excellent - professional work & team , creative ideas and support I recommend this company to any business looking for digital marketing experts

Heather WuVerified Review

Posted on Aug 21, 2020

“Excellent Customer Service”

Overall rating5.0

Quality5.0

Communication5.0

Schedule & Timing5.0

Web Development

It is with great enthusiasm that I recommend Abhishek and the team. They delivered prompt and excellent customer service. I have been a website development client for multiple sessions in the summer of 2020. During that time, the team was fun to work. They were good listeners and very creative designers. In our meetings, the team has displayed a high level of technical knowledge, understanding of marketing, and overall strong problem-solving abilities. The team's marketing skills are truly phenomenal – for example, they quickly identified potential search engine optimization problems in my Shopify-based website. They also noticed a lack of results and transparency in my former marketing strategy. The team came up with timely and relevant solutions to both problems. I recommend this energetic and highly motivated team to work on your project today! Thanks for designing www.starlettadesigns.com!

Aditya Sharma, Co-Founder at HelfisVerified Review

Posted on May 15, 2019

“Best Customer Support and App maintenance service”

Overall rating5.0

Quality5.0

Communication5.0

Schedule & Timing5.0

Maintenance & SupportMobile App Development

Promoting good health in society would not have been this easy for Helfis unless we could get the support of someone as dedicated as Plaxonic customer support team. They are super-responsible and 100% dedicated to their job. They very well know how to handle customers at different tangents of their mood. Proficient inbound calls customer support staff of Plaxonic remains available round the clock and has supported our products and services with their unparalleled product knowledge. The insight they have developed in the field of email support has helped us harvest great results in a short span of time. After they took over the task of Helfis app maintenance there is no looking back for us. We are sure Plaxonic will accompany us for miles on the road of success. Kudos to their extraordinary team effort and high energies.

Brian Szymanski, Sales Manager at Paycron, INCVerified Review

Posted on Apr 16, 2019

“Extremely Professional in Handling Outsourced Customer Service”

Overall rating5.0

Quality5.0

Communication5.0

Schedule & Timing5.0

BPO Services

I know about great client administration, have been associated with this industry since 2007. I have been involved in outsourcing of customer service of the organizations I worked with. We provide merchant services for processing businesses' transactions. As a company, We wanted to outsource our customer service to a company which could handle our merchants. For our customer service, we constantly wanted to emerge, quicker accordingly and give the correct solution on schedule time. Giving the right help on time was the most needed for us. Plaxonic Technologies fulfilled this requirement. It has a very professional team and play a tremendous role for us. We are very happy to see Plaxonic Technologies handling our customer service very well.

Focus

Service Focus of Plaxonic Technologies

How the team's effort is distributed across services.

Industries Focus

Client Focus

Small Business50%

Medium Business40%

Large Business10%

Selected Work

Client Portfolio of Plaxonic Technologies

Where their work concentrates - by industry, budget, and timeline.

Project Industry

Banking14%

Healthcare14%

Government14%

Education14%

Transportation & Logistics14%

Nonprofit14%

Oil & Energy14%

Major industry focus

Banking

Project Cost

Not Disclosed71%

$0 to $1000029%

Common project cost

Not Disclosed

Project Timeline

Not Disclosed14%

1 to 25 Weeks86%

Typical timeline

1 to 25 Weeks

Portfolios: 7

Executive Interview

Executive Interview of Plaxonic Technologies

Shaan Rizvi

Founder & CEO

Visit Profile

Kindly share your feedback on how Goodfirms has been doing so far in increasing your visibility among potential clients.

We receive quite reasonable visitors through our Goodfirms profile. It also serves as a trust sign for us and helps close us more deals.

Please introduce your company and give a brief about your role within the company?

Plaxonic Technologies is a young tech company set up in 2013 with eyes set on redefining the corporate world. Nurturing the talent of budding professionals, keeping an eye on the futuristic technologies and providing unparalleled customer service sum up our work culture, something that remains a priority no matter how far we reach.
As the founder of Plaxonic, I head the position of CEO. Being an admirer of technology, I like exploring the latest trends and analyzing how they can benefit businesses in keeping pace with the evolving technological world. Familiar with the spontaneous nature of business world as well as the demanding nature of customers, I am working on a few business and customer centric products, which will hopefully bring them on the same page.

How does your company differentiate itself from the competition?

When I started Plaxonic, I was determined to make it a people’s company and not like a firm focused on multiplying the revenue year by year without measuring its customer service scale after tasting prosperity. We know that the power to make a business successful lies in the hands of satisfied customers and anything gone wrong here could lead to never-healing damage; hence, we assure unprecedented customer service, which has become a forte that separates us from others.
Monitoring the moves and actions of competitors is distracting and kills the valuable time, hence we never do that. Instead, we observe the upcoming news and trends and compare them with the current scenario to analyze what scopes the evolving corporate world has for us. Our teams polish their skills accordingly to strengthen their current expertise and learn what’s needed to match steps with the possible challenges.

What industries do you generally cater to? Are your customers repetitive? If yes, what ratio of clients has been repetitive to you?

We work with IT, outsourcing, and software design & development industries. Talking about repetitive customers, we do have them and their ratio is 25-30% for now. Like any other company with a sheer focus on winning the trust of its customers and turning them into permanent clients, we are trying to lift this percentage by training our employees, creating promising concepts for the customers and scheduling timely follow-ups with them.

Please share some of the services that you offer for which clients approach you the most for?

We offer a wide range of services but there are a few services that we can brag about being the best in the industry and that we are approached the most for: Custom Software Development, App design & Development , Customer Service Outsourcing, Digital transformation.

Which platform do you prefer to use when developing a blockchain application? Why?

In recent times, the blockchain as a technology has found its place, not just in the financial industry, but across various industries and applications including smart contracts, supply chain management, B2B enterprise blockchain-based applications, or Distributed Application (DApp). Such myriad purposes can't be served by a single platform. Hence, we choose the blockchain platforms based on the subjective evaluation of the intended purpose, end-use cases, ease of prototyping, final implementation, security, and scalability. As a team, we have worked with multiple platforms, including Ethereum, Solidity, Hyperledger, Ripple, EOS, and in few cases have worked on emerging platforms like Stratis depending on the purpose. This gives us the flexibility to impart innovative ways to add blockchain applications to the client's business requirements.

What tech stack and tools do your developers use?

We select our tech stack and tools depending on the requirement for each project. Our overall approach is to keep it more independent, modular, and highly scalable. The preference is always to use open source technology stack for different stages of application completion. Our team is well versed in programming languages such as nodeJS, python, javascript, java, and solidity. Besides this, our focus is always to make robust System Architecture wherein we make use of different layers for Protocol, Network, Infrastructure, Application, and Services and optional Components. This gives us autonomy, decentralized governance, agility, and continuous delivery.

Are open source, decentralized protocols going to be more significant than their web equivalent?

This isn't about one's significance over others. The structure of business practices and specific goal defines 'what we need to implement'. We believe that the open-source, decentralized protocols or application and their web equivalent can together co-exist with each having its own purpose.

What scalability and throughput challenges are there with blockchain? What solutions would you suggest?

First and foremost problem regarding blockchain technology is low number and speed of transactions, which work as a hurdle in adopting it, especially when there are better transaction solutions available. Apart from transactions, scalability affects node communication, thereby, inhibiting its addition, which again adds to disappointment. Centralizing the distributed ledger and working on transactions could be the effective solutions.

Will the success rate of ICOs be better or worse than tech start-ups?

The blockchain as a whole is still in the nascent stage of development. Every moment new developments are evolving in the blockchain ecosystem and ICOs present an easy way for emerging blockchain/cryptocurrency startups to raise money. While some ICOs have generated good returns for the investors but many more ICOs have performed poorly or failed or turned out to be scams. The success of any ICO depends on many factors like how an idea is pitched to investors, cryptocurrency distribution, the corresponding white paper development, and lastly ICO promotion. With time and awareness, as the whole industry gets smarter, the success rate of ICOs will be at the same level as that of the tech start-ups.

What are the key factors that you consider before deciding the cost of a project?

Project cost is a total of many factors, like business type, level of work required, challenges involved, platform needed, manpower and time that will be spent on accomplishing the project. Another important attribute that plays a significant role in price estimation is whether the project needs to be worked upon from the scratch or from the middle of a particular stage.

What kind of payment structure do you follow to bill your clients?

We are quite flexible with the payment structure. Client’s convenience is our biggest priority and that is why payment structure is customised while signing up for the project. Mostly payments are divided in 3-4 instalments and outsourcing services are billed on Monthly basis.

What is the price range (min and max) of the projects that you catered to in 2019?

We have catered projects of all sizes. In 2019 we have delivered a small attendance management portal to our state government for free. As for the paid projects our smalled project went for $800 and the largest project is on-going with a total value of $2,30,000.

Where we are

Locations (1)

Offices where Plaxonic Technologies operates.

Headquarter

India

B-10, Sector 59
Noida, Uttar Pradesh 201301

+91-120-4211120