Kindly share your feedback on how GoodFirms has been doing so far in increasing your visibility among potential clients.
We receive quite reasonable visitors through our GoodFirms profile. It also serves as a trust sign for us and helps close us more deals.
Please introduce your company and give a brief about your role within the company?
Plaxonic Technologies is a young tech company set up in 2013 with eyes set on redefining the corporate world. Nurturing the talent of budding professionals, keeping an eye on the futuristic technologies and providing unparalleled customer service sum up our work culture, something that remains a priority no matter how far we reach.
As the founder of Plaxonic, I head the position of CEO. Being an admirer of technology, I like exploring the latest trends and analyzing how they can benefit businesses in keeping pace with the evolving technological world. Familiar with the spontaneous nature of business world as well as the demanding nature of customers, I am working on a few business and customer centric products, which will hopefully bring them on the same page.
How does your company differentiate itself from the competition?
When I started Plaxonic, I was determined to make it a people’s company and not like a firm focused on multiplying the revenue year by year without measuring its customer service scale after tasting prosperity. We know that the power to make a business successful lies in the hands of satisfied customers and anything gone wrong here could lead to never-healing damage; hence, we assure unprecedented customer service, which has become a forte that separates us from others.
Monitoring the moves and actions of competitors is distracting and kills the valuable time, hence we never do that. Instead, we observe the upcoming news and trends and compare them with the current scenario to analyze what scopes the evolving corporate world has for us. Our teams polish their skills accordingly to strengthen their current expertise and learn what’s needed to match steps with the possible challenges.
What industries do you generally cater to? Are your customers repetitive? If yes, what ratio of clients has been repetitive to you?
We work with IT, outsourcing, and software design & development industries. Talking about repetitive customers, we do have them and their ratio is 25-30% for now. Like any other company with a sheer focus on winning the trust of its customers and turning them into permanent clients, we are trying to lift this percentage by training our employees, creating promising concepts for the customers and scheduling timely follow-ups with them.
Please share some of the services that you offer for which clients approach you the most for?
We offer a wide range of services but there are a few services that we can brag about being the best in the industry and that we are approached the most for: Custom Software Development, App design & Development , Customer Service Outsourcing, Digital transformation.
Which platform do you prefer to use when developing a blockchain application? Why?
In recent times, the blockchain as a technology has found its place, not just in the financial industry, but across various industries and applications including smart contracts, supply chain management, B2B enterprise blockchain-based applications, or Distributed Application (DApp). Such myriad purposes can't be served by a single platform. Hence, we choose the blockchain platforms based on the subjective evaluation of the intended purpose, end-use cases, ease of prototyping, final implementation, security, and scalability. As a team, we have worked with multiple platforms, including Ethereum, Solidity, Hyperledger, Ripple, EOS, and in few cases have worked on emerging platforms like Stratis depending on the purpose. This gives us the flexibility to impart innovative ways to add blockchain applications to the client's business requirements.
What tech stack and tools do your developers use?
Are open source, decentralized protocols going to be more significant than their web equivalent?
This isn't about one's significance over others. The structure of business practices and specific goal defines 'what we need to implement'. We believe that the open-source, decentralized protocols or application and their web equivalent can together co-exist with each having its own purpose.
What scalability and throughput challenges are there with blockchain? What solutions would you suggest?
First and foremost problem regarding blockchain technology is low number and speed of transactions, which work as a hurdle in adopting it, especially when there are better transaction solutions available. Apart from transactions, scalability affects node communication, thereby, inhibiting its addition, which again adds to disappointment. Centralizing the distributed ledger and working on transactions could be the effective solutions.
Will the success rate of ICOs be better or worse than tech start-ups?
The blockchain as a whole is still in the nascent stage of development. Every moment new developments are evolving in the blockchain ecosystem and ICOs present an easy way for emerging blockchain/cryptocurrency startups to raise money. While some ICOs have generated good returns for the investors but many more ICOs have performed poorly or failed or turned out to be scams. The success of any ICO depends on many factors like how an idea is pitched to investors, cryptocurrency distribution, the corresponding white paper development, and lastly ICO promotion. With time and awareness, as the whole industry gets smarter, the success rate of ICOs will be at the same level as that of the tech start-ups.
What are the key factors that you consider before deciding the cost of a project?
Project cost is a total of many factors, like business type, level of work required, challenges involved, platform needed, manpower and time that will be spent on accomplishing the project. Another important attribute that plays a significant role in price estimation is whether the project needs to be worked upon from the scratch or from the middle of a particular stage.
What kind of payment structure do you follow to bill your clients?
We are quite flexible with the payment structure. Client’s convenience is our biggest priority and that is why payment structure is customised while signing up for the project. Mostly payments are divided in 3-4 instalments and outsourcing services are billed on Monthly basis.
What is the price range (min and max) of the projects that you catered to in 2019?
We have catered projects of all sizes. In 2019 we have delivered a small attendance management portal to our state government for free. As for the paid projects our smalled project went for $800 and the largest project is on-going with a total value of $2,30,000.