ProximoCX

ProximoCX is a 24/7/365 multi-lingual (English, Spanish, and Portuguese) business process outsourcing solution for phone, email, SMS, web chat, and social media. We also provide data entry, transcription, and translation services. We offer scalable near shore solutions that provide best-in-class engagement experiences while generating savings and efficiencies for our customers that would make your procurement department blush.

ProximoCX’s Cofounder, Michael McMillan, has been in the CX game for over 25 years and brings a robust understanding of high-performing contact centers to ProximoCX customers. Michael has assembled a leadership team equally dedicated to providing the best near-shore customer experience services and employment opportunities in the Americas.

Over his two-plus decades of experience in the CX industry, Michael has come to understand that employees are the most important part of any CX company. That’s why Michael has made it his mission to put the right people in the right positions and equip them to provide best-in-class experiences for customers while gleaning actionable insights for the companies ProximoCX serves.