Overview
$25 - $49/hr
10 - 49
2015
QAwerk is a software testing agency whose expertise is acknowledged by leading tech media like The Next Web and Tech Crunch.  Since 2015, we've tested over 300 projects, helping businesses across North America, Europe, and Africa gain the world's recognition and users' love. We achieve this by conducting comprehensive manual and automated testing, web & mobile appls testing, desktop app testing, iOS & Android apps testing, game testing, API

QAwerk is a software testing agency whose expertise is acknowledged by leading tech media like The Next Web and Tech Crunch. 

Since 2015, we've tested over 300 projects, helping businesses across North America, Europe, and Africa gain the world's recognition and users' love.

We achieve this by conducting comprehensive manual and automated testing, web & mobile appls testing, desktop app testing, iOS & Android apps testing, game testing, API testing, AR &VR testing, and overnight testing.

We’ve worked with startups and big names from Media & Entertainment, E-Government, E-learning, FinTech, and GameDev.

What distinguishes us from similar vendors is that we know how to work with non-techies, and we care to communicate the reasons behind our testing strategy.

We factor in not only functional and business requirements but also how the end-user might feel at each step of their journey.

Speaking of our client wins, we helped:

  • Unfold, a story-making app, achieve app stability, frequent and safe releases, transforming it into a billion-user platform, soon acquired by Squarespace

  • Union54, Africa's #1 fintech startup, significantly improve the software quality and, as a result, secure 15 mln in seed rounds

  • Evolv, an AI-driven digital growth solution, smoothly transition to a new architecture and win Technology Innovation Leadership Award by Frost & Sullivan

  • Arctype, an SQL client and DB management tool, speed up software releases by 20% and get featured among the top 5 products of the week on Product Hunt

We keep our service neat and simple:

  • Now - Contact us and tell us about your project

  • In 24 hours - We'll arrange a call to find out if and how we can help you

  • In 1 week - We sign Master Service Agreement and ramp up a QA team

  • In 10 days - We set up communication, set milestones, prioritize tasks

  • In 11 days - First bugs reports and test cases

Contact us at [email protected].com to find out how you can future-proof your product through robust software testing.

ua
Ukraine
QAwerk
Ivana Franka St 20b, Kyiv, kyiv 01030
+380 (73) 403-6422
Focus Area
Service Focus
  • Testing Services
  • Other Services
90%
10%
Client Focus
  • Small Business(< $10M)
  • Medium Business($10M - $1B)
80%
20%
Industries Focus
  • Business Services
  • Gaming
  • Government
  • Media
  • Other Industries
  • Retail
  • Advertising & Marketing
  • Art, Entertainment & Music
  • Education
  • Financial & Payments
  • Healthcare & Medical
  • Legal & Compliance
  • Telecommunication
  • Utilities
10%
10%
10%
10%
10%
10%
5%
5%
5%
5%
5%
5%
5%
5%
Customer Reviews
4.9 (6 Reviews)

QAwerk employees were always eager to help and delivered on their promises

T
7 months ago
QAwerk was as professional as a remote contracting agency could be. Tasks taken on would be completed as promised 95+% of the time. When they were not, they would come to the next daily meeting with a list of questions to deal with any blockers that were hit in the task. If there was any drawback, I needed them to slow down a little bit and not try to be so aggressive with tasks. Attention to detail was more important than raw speed in completing tasks for us, and we were willing to pay for that. So it was common to have some back and forth where we'd review the work and have it updated, but it was reasonable given the amount of work they took on.
Pros :
  • Keeping their word or giving you as much notice as possible when there are blockers
Cons :
  • They were dealing with some turnover that caused us to have to ramp new folks up often. Need better consultant retention.
Project Details
Evolv Technologies a a a
Testing Services
$200000+
In progress
Helping test and develop features for Evolv.
7 months ago
  • Scheduling & Timeline
  • Value for money
  • Communication
  • Quality of deliverable
  • Customer support
  • Overall ratings
9 User Score
User Recommendation Score

Specialty Testing done well in a niche product area including hardware

Carolyn Mattes-O'Brien
2 months ago
We have a specialty/niche product that needs a significant time for on-boarding normally. QAWerk was willing and able to do the on-boarding and work on the rather complex testing setup. There were some initial hiccups with the technical setup, largely owing to our specialty configuration, but the testing team was patient and willing to work with us on tackling the issues. The flexibility alongside the good technical work has become a staple of this product's testing.
Pros :
  • Ability to handle difficult technical on-boarding in a specialty domain
  • Works well within a structure, specifically monthly price caps or testing plans
  • Can integrate with a team in a remote location virtually
Cons :
  • Technical hardware configuration wasn't clear in the beginning, but was cleared up quickly
Project Details
Remote Simulator Quality Assurance Testing
Testing Services
$10001 to $50000
In progress
Our product was remote tested as part of our quality assurance efforts. The niche and specialty product requires lengthy knowledge transfer, due to the nature of the setup.
2 months ago
  • Scheduling & Timeline
  • Value for money
  • Communication
  • Quality of deliverable
  • Customer support
  • Overall ratings
10 User Score
User Recommendation Score

Easy and quick setup of QA testing, hassle free and professional

E
11 months ago
We started the cooperation by creating a Slack channel where all our requirements towards test were established. Since then, the tests have been conducted by QAwerk periodically and thoroughly. Any changes to the initial plan can be communicated through Slack and will be addressed immediately.
Pros :
  • Quick response time to any raised issues or changes in the original plan
  • They had not had any problems with working in our Asana project to keep track of the tests
Cons :
  • I don't find anything to write here but it's a required field :/
Project Details
QA tests for Website experience
Testing Services
$0 to $10000
In progress
11 months ago
  • Scheduling & Timeline
  • Value for money
  • Communication
  • Quality of deliverable
  • Customer support
  • Overall ratings
10 User Score
User Recommendation Score

We love working with QAwerk

Sassoon Muller
posted on 11/6/20
We love working with QAwerk. Their communication is great, they give transparent and accurate estimates and their team is very thorough and quick to complete testing. I would recommend QAwerk to any business that needs assistance with test cases, unit testing or regression testing and who needs to get testing feedback quickly.

What is it about the company that you appreciate the most?

Their fast turnaround time on everything from providing effort estimates to completing tests

What was it about the company that you didn't like which they should do better?

Nothing

Project Details
Testing Services
$10001 to $50000
posted on 11/6/20
  • Quality of deliverable
  • Value for money
  • Customer support
  • Overall ratings

Unfold

Alfonso Cobo
posted on 5/7/19
QAWerk does an excellent job testing the quality of Unfold on both iOS and Android. The whole team is very responsive and hard working - they adapt even when they have to work additional hours or on weekends if we have a big release. Would highly recommend working with QAwerk.
Project Details
Testing Services
posted on 5/7/19
  • Quality of deliverable
  • Value for money
  • Customer support
  • Overall ratings

Professional, responsive, get the job done!

Julien Berthomier
posted on 30/1/19
We've worked with QAwerk to handle the QA of our native desktop app. They've done a tremendous job and even went out of their way to ensure the quality of the app. We'll continue working with them in the future.
Project Details
Testing Services
posted on 30/1/19
  • Quality of deliverable
  • Value for money
  • Customer support
  • Overall ratings
Executive Interview
Konstantin Klyagin
Konstantin Klyagin
CEO & Founder, QAwerk
Please introduce your company and give a brief about your role within the organization.
QAwerk is a software testing and QA agency established in 2015. We specialize in manual and automated testing of SaaS products, meaning we help businesses test front-end, backend, mobile apps, and APIs.

We help midsize companies and startups like Unfold, Evolv, and Zazu achieve exponential growth by thoroughly testing their software, seamlessly integrating with their internal teams, and serving as a tech advisor sharing the commitment to the product’s long-standing success. Thanks to prioritizing software quality, Unfold, for example, managed to transform their simple, often crashy story maker into a powerful, one-billion-user platform recognized by Apple, Google, and Squarespace.

So far, QAwerk has helped over 300 products globally enhance their software quality and eliminate costly bugs. While QAwerk is a relatively young company, our expertise and steady progress are recognized by reputable tech media, such as The Next Web and TechCrunch.

Our testing team has also gained solid experience in testing mobile games and penetration testing. We grow organically and continuously explore new niches to expand our expertise and provide additional value to our clients.

Giving back to the broader tech and business community is another crucial part of our work. We contribute by testing software for free and showcasing the bugs we managed to find, often of critical, high, and medium severity. We call it Bug Crawl, and anyone interested in the initiative can participate and request free testing in exchange for being featured on our website. Bug Crawl is the best fit for companies who’d like to receive an unbiased opinion on their software quality from an independent tech expert and compare their internal bug reports with ours in terms of their depth, types of the issues found, and severity of those bugs. Bug Crawl is also highly beneficial to startups with limited QA resources and lax testing processes as it is their chance to spot critical bugs and redesign their testing strategy.

In 2020, we released Bug Hunter, a mobile app designed for Android app developers, testers, and UI/UX designers. It addresses the numerous challenges of manual testing of Android apps, such as the high granularity of Android OS versions, the multitude of screen sizes and resolutions, and hardware differences. Bug Hunter’s mission is to ease the lives of manual testers by reducing the amount of repetitive and monotonous work and eliminating the need to use multiple apps to verify the accuracy of UIs under test.

As a Founder and CEO, my primary task is to ensure that each department is fully operational and that any arising issues are dealt with efficiently and promptly. I equally care about the happiness & success of my clients and the happiness & well-being of my team. I believe in happy employees bringing their best selves to work, translating that into the projects they are working on, and positively impacting our clients’ businesses.

I am a software engineer turned entrepreneur, so I continuously master new skills and dive deep into less technical stuff like sales, marketing, and SEO to delegate, improve existing workflows, and effectively communicate with non-techies.
What is the story behind starting this company?
Software testing is an indispensable part of any development project. You can’t write the code once and expect it to miraculously work for the years to come. Any kind of software requires continuous, comprehensive maintenance, and professional software testing is what keeps it running.

Especially nowadays, when it feels like new frameworks appear every day, browsers become more advanced, and the SDLC is reduced to keep up with the competition. Frequent releases are no longer an advantage, rather a must-have, proof your product is legit, secure, and consumer-friendly. All these factors prompt businesses to race and deploy apps and features sooner than they’re actually ready to be taken to market. More so, when combined with overwhelmed in-house QA teams, this becomes a recipe for disaster.

My solution to the dilemma above is outsourcing software testing and basically killing two birds with one stone - you save both money and time. While the idea of outsourcing is definitely not new or unique, the way it is implemented is what makes it distinct.

I wanted to make a cooperation with QAwerk comfortable for a broad audience - small companies, well-established businesses, outsourcing pros, outsourcing rookies, technical founders, as well as non-technical entrepreneurs. To achieve that, I clearly outlined what we do and what we don’t. For example, we do provide our clients with independently managed QA teams, we do monitor the workload of our QA engineers, their progress, and prepare monthly reports highlighting our wins, areas for improvement, and ways to maximize our results. On the contrary, we don’t work with freelancers, we don’t do mere outstaffing, and we don’t overpromise.

QAwerk software testers can handle an entire software testing life cycle or take over its specific part - be it test planning, test case development, or test execution. We rely on our hands-on expertise, leverage the power of battle-tested testing tools & frameworks, and use modern testing methods to carry out full-scale testing of our client's products.
What is your company’s business model–in-house team or third party vendors/ outsourcing?
Having the right team is what distinguishes successful service agencies from outsourcing failures. I’ve always wanted to have full visibility of each project, build transparent relations with clients, and maintain the reputation of a trusted advisor. For that, one needs an in-house team of seasoned professionals; you can’t achieve the same results with freelancers.

QAwerk has 2 offices in Kyiv and Zaporizhia, Ukraine. For clients’ projects, we hire only middle and senior software testers to provide fast onboarding, good speed of testing, and consistent quality results. This approach not only safeguards us from failures but also helps reduce employee turnover as experienced QA engineers don’t get distracted by mentoring and managing juniors. We may hire a junior only for an internal project.

We are remote-first; however, we can travel to your location and work on-site should you have such a preference. Our geographical proximity to Western Europe allows us to work with European clients with no or minimal time difference. At the same time, our clients from North America, New Zealand, and Australia can benefit from the time-zone gap with Ukraine by ordering overnight testing - what used to take 3 days can be done in 2. In essence, overnight testing works like this: your developers write code and go to bed; it’s daytime in Ukraine, so we take that code and test it while your team sleeps; your developers see bug reports and feedback on the quality of their code first thing in the morning.

We found one more solution to minimizing feedback-related delays. If the project is well-documented, we can start working on feature testing even when the feature is still under development. We scrutinize the requirements, outline missing information, clarify assumptions,  and write test cases. This way, when the build is ready for testing, our QA engineers waste no time on communication and get to the practical stuff right away.

By the way, whenever you happen to be in Ukraine, come visit our offices to meet the team in person, learn more about our culture, and simply have a good time. We love having guests around.
How does your company differentiate itself from the competition?
The IT services market in Ukraine is growing at breakneck speed. In 2020, it reached $5 bln, surpassing the export of transport and gas transit services. Therefore, it is only natural that more and more tech agencies are appearing on the IT scene.
 
Here is what sets us apart from similar vendors:
  • Test automation for comprehensive test coverage and boost in speed. Finding a reliable vendor providing manual testing is one thing, but hiring someone who is also proficient in test automation is a much more difficult endeavor. QAwerk helps businesses reduce the amount of monotonous, labor-intensive testing by covering common scenarios with test automation. When implemented the right way, it totally justifies the investment. Look at Evolv, a US-based provider of AI-driven digital growth solutions, who leveraged our test automation expertise and increased their regression testing speed by 50%.
  • Bar-raising and strong work ethic. We uphold high work standards and hire only experienced specialists who possess the technical know-how and well-developed soft skills. While assigning specialists to a project, we ensure it's a complete match - in background, experience, speed, tools & frameworks, interests, etc. The benefits of hiring an already managed QA team are apparent: you work with certified professionals, you delegate all the managerial burden to the agency, and you receive guarantees. None of these perks are attainable with crowdtesting or outstaffing.  
  • Streamlined talent acquisition. Our HR Department works tirelessly to attract new talent, maintain and expand our candidate reserve, and strengthen our corporate image. All this effort pays off, allowing us to ramp up a team at a week's notice.
  • A complete suite of testing services - from functional, usability, and performance testing to API, security, penetration, and accessibility testing. We also take care of the project's documentation by updating, expanding, or creating from scratch test plans, test cases, checklists, use cases, bug reports, and traceability matrices. Well-maintained documentation helps keep things in order, brings clarity and longevity to the project, and our QA team can accommodate all of that.  
  • Track record of clients' achievements - our expertise manifests itself in our clients' numerous awards and improved business metrics. With our help, Zazu, an African fintech startup, managed to successfully launch their app and secure Mastercard Principal Membership. Unpakt, a popular moving service marketplace in the US, used our support to painlessly migrate to a new tech stack, detect server-side bugs before a release, and cater to the needs of mobile users by eliminating website responsiveness issues we spotted.
What industries do you generally cater to? Are your customers repetitive? If yes, what ratio of clients has been repetitive to you?
Since 2015, we’ve tested over 300 projects, among which are web, desktop, mobile apps, SaaS platforms, and games.
As for long-term projects, we have worked with businesses in the Workforce Management, Digital Growth, Media & Entertainment, FinTech, E-Commerce, E-government, E-learning, and GameDev industries.
 
Our Bug Crawl initiative allows us to tap into new niches and fully prepare our software testers for new projects coming in. Among the 200-plus Bug Crawl participants are:

•    Workplace productivity platforms & BPA solutions like Hive.
•    Marketing SaaS like Mailmunch.
•    CRM software like Zapier.
•    E-readers like Chegg.
•    Mental health apps like Smiling Mind.
•    Fitness apps like MyFitnessPal.
•    Video communication tools like Loom.
•    Music marketplaces like Cosound.
•    Social discovery apps like F3.
•    Food delivery apps like Postmates.
•    E-learning apps like Coursera.
•    Digital wallets like YouGo.
 
This list is by no means exhaustive as we test new products weekly.

As for our client retention rate, “repetitive” is not quite applicable to the software testing agencies. Quality assurance is tied to software development, and the latter is never a finished process. Also, there is no final software in the modern-day world. Every day there are updates and new versions of operating systems, libraries, browsers, devices, screen resolutions, etc. So even in the unlikely scenario your software is bug-free today, tomorrow it will have bugs when something is updated. Therefore, we measure our success not by the repetitiveness but by the lifespan of our partnerships. And yes, about 65% of our cooperations with clients is long-term.
Please share some of the services that you offer for which clients approach you the most for?
Most of our prospects, whether they’ve tried outsourcing before or not, share the same problem - lack or complete absence of QA resources. While not every project requires all types of testing to ensure decent product quality, having a tech partner who can cater to all of your testing needs is a pleasant bonus. Here are some of our in-demand services:

•    Manual testing
•    Test automation
•    Functional testing
•    Regression testing
•    Performance testing
•    Usability testing
•    Accessibility testing
•    Cross-browser testing 
•    Integration testing
•    System testing
•    User acceptance testing
•    Security & penetration testing
•    API testing
•    Cloud testing

Clients who've worked with us for some time and witnessed our diligence tend to expand our area of responsibility. For instance, Evolv initially hired us to conduct manual testing only but soon entrusted us with automated testing too. Unfold has long delegated the entire software testing life cycle to QAwerk, giving us the utmost freedom in doing what we love and know best.
What is your customer satisfaction rate according to you? What steps do you take to cater to your customer’s needs and requirements?
As a service agency, QAwerk is, of course, customer-centric. Considering that we get 70% of our leads by word of mouth, I guess our customer satisfaction rate is pretty decent. We’ve come a long way to understand what keeps our clients happy. I’m not talking about the basics like being transparent, meeting deadlines, being able to deliver what’s been promised, being available, and so on.  These should be provided by default.

Cooperating with QAwerk is, first of all, comfortable. We’ve worked on Scrum, Kanban, Lean Development, and Waterfall projects using a multitude of tools: issues trackers like Jira, Azure DevOps, and Asana; test management software like CucumberStudio; CI/CD tools like Bitrise, mobile app testing tools like TestFlight. Such familiarity with some of the most popular software for testing and development allows us to be onboarded fast and get along with the client’s internal team from day one.

Secondly, we respect our clients’ communication style. We have clients who are email gurus and prefer communicating mostly in a written form, and we get that. Not every conversation requires a call, and we all know Zoom fatigue is real. On the other hand, we have clients who prefer to communicate via video calls and who’d rather over-communicate than miss out on important details. And we have no problem satisfying the latter request as well.

Lastly, when we ask our prospects what they value most in a vendor, they all seek and agree on one thing - reliability. It’s not the cost that makes them doubt; it’s the lack of trustworthiness, lack of social proof that this cooperation will be successful. In turn, we can provide a guarantee that everything will go smoothly since we’ve done it before, received numerous words of appreciation for our work, and brought tangible results to our clients.
What kind of support system do you offer to your clients for catering to their queries and issues?
As I mentioned before, we provide the client with a team, and each team at QAwerk has a dedicated PM/BA overseeing the project progress.

Our project managers are our clients’ major points of contact who address their queries, escalate issues or requests to developers, and clarify any kind of miscommunication. They make sure we have a clear-cut vision of our client's immediate and long-term needs and prioritize tasks accordingly.

This approach frees up our clients from a large chunk of administrative work as they don’t have to micromanage and monitor the performance of individual QA engineers. Instead, they focus on their most critical, revenue-generating tasks while our PMs handle the team, balance workload, and prepare monthly reports.
Another crucial part of our support system is taking over all the documentation work. Before starting a project, we test the documentation for completeness and accuracy and expand it if needed. Suppose the project is not documented at all. In that case, we’ll create everything from scratch - starting with a test strategy, test data, and test plans and finishing with test scenarios, test cases, use cases, bug reports, and test summary reports. Our QA engineers and PMs are skilled in technical writing, so we keep all project materials crisp and clear throughout the entire STLC.
What kind of payment structure do you follow to bill your clients? Is it Pay per Feature, Fixed Cost, Pay per Milestone (could be in phases, months, versions etc.)
Living in a fast-paced world, we all need a framework that would address the need to incorporate changes to requirements, new client preferences, and new consumer demands in a stress-free way. Our framework is Time & Material: our clients pay only for the actual work done and have full visibility of the time invested in testing particular areas of their product.

So how does it work? We have hourly rates, and we track our work day-to-day. At the end of each month, we provide our clients with a report breaking down the tasks and person-hours spent. Our clients have access to our internal ticketing system for ultimate transparency and control of their finances.

We also offer 4 subscription plans - differing in the number of products under test, types of testing to be performed, the number of supported devices, operations systems, browsers, test documentation, among other things. All packages are presented in greater detail on the QAwerk pricing page.
Do you take in projects which meet your basic budget requirement? If yes, what is the minimum requirement? If no, on what minimum budget you have worked for?
Yes, we do. We've never shunned smaller projects because they equally need help with software testing and quality assurance. QAwerk's mission is to make software better by reducing the number of bugs it has, and it doesn't matter if you're a startup or an industry giant. Your product is never bug-free; what matters is how many critical bugs it has and how good you're at triaging those bugs. Our clients have high standards and they know their business is special.

I know that some well-established software agencies are quite picky and proceed only with big and lucrative projects. While they think they win, they actually lose. You can never predict how a product develops, especially on a discovery call. Have a look at Unfold: they came to us with the beta version of an Android app, and in about two years, they became prominent enough to launch a new offering and get acquired by Squarespace, a website builder & hosting provider known around the world.

Since the tech industry never stands still, our minimum budget requirements are also prone to change. When contacted directly, though, we have no trouble disclosing them and informing our prospects right away of whether we're the right fit for them or not.
What is the price range (min and max) of the projects that you catered to in 2020?
Our clients are startups, midsize businesses, and large corporations from around the world. So far, we’ve worked with companies from North America, Australia, New Zealand, Europe, and Africa. They all have varying testing needs, which explains the difference in project cost.

As of 2020, the price for projects we’ve delivered varied from $10000 to $2000 per month.
Where do you see your company in the next 10 years?
Lesson learned from 2020 is that you should never be too confident in what the future holds. Nevertheless, our QAwerk team dreams big and plans to continue accumulating expertise in new domains. Recently, we’ve formed a team of penetration testers, and in the coming years, we’re going to expand our horizontal market even further.

Another goal to reach is to extend our services to new geographies, such as Denmark, Sweden, and Japan.

Having the team of professionals motivated to grow together with QAwerk, I know what we’ve achieved so far is just the beginning.
Clients & Portfolios
Key Clients
  • Arctype
  • Union54
  • Keystone
  • Evolv
  • Unfold
  • Station
  • Unpakt
  • Zazu
  • Human Park
  • VirtaMed
  • Kazidomi
  • Magic Mountain
Portfolios
Magic Mountain | UK
Logo Maker Shop | South Korea
Arctype | USA
Union54 | Zambia
Keystone Education Group | Norway
Evolv | USA
Unfold | USA
Station | France
Unpakt | USA
Zazu | Zambia