Overview

About QualityLogic

Passion fuels perfection. It’s a fierce, relentless quest to get it right. And when there’s no room for error, there’s QualityLogic, America’s most trusted, full-spectrum QA provider. We’re on-shore, on-demand, on-the-numbers QA support for clients spanning the globe and sweeping the spectrum of industry — including media & entertainment, retail & e-commerce, imaging, smart energy, virtual reality, and more.

Our proven proficiencies drive exemplary new standards while accelerating world-changing next for our clients. Our field-vetted, insight-crafted analysis and engineering acumen fuel long-standing relationships.

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What clients say

Review Analytics of QualityLogic

Every review is verified through Goodfirms before it's published.

4.95 Verified Reviews

Quality5.0

Schedule & Timing5.0

Communication4.8

Overall5.0

Review Summary

Summarized from 5 verified reviews · Updated August 2026

QualityLogic delivers on-time and on-budget services with strong communication throughout engagements. Clients consistently praise the team's technical knowledge, particularly in specialized areas like WCAG compliance, alongside thorough and detail-oriented testing practices. The company is noted for responsiveness, flexibility to client needs, and ability to quickly add value to projects. Customer service and professionalism are recurring strengths across user acceptance testing and software implementation work.

✦ AI-generated summary. May not reflect every review.

What reviewers mention most

Jennifer Dunn, Co-Leader at WoligoVerified Review

Posted on Oct 11, 2022

“Thorough and professional user acceptance testing services for software implementation”

Overall rating5.0

Quality5.0

Communication5.0

Schedule & Timing5.0

Testing Services

I selected QualityLogic after evaluating several vendors to assist with UAT testing for a new application launch. We had a tight turnaround time, but the QualityLogic team was able to ramp up their team quickly and started providing valuable feedback from the start. They abided by the project's release cadence and were great at documenting identified issues. It was also helpful to hear their perspective as new members of the project team with no prior experience with our application. We will definitely use them again for future implementations.

jackie matsui, Product Manager at HUMANCONTACTVerified Review

Posted on Nov 6, 2020

“Excellent Services and Professional Team ”

Overall rating5.0

Quality5.0

Communication5.0

Schedule & Timing5.0

Web DevelopmentTesting Services

QualityLogic's team is detail-oriented and efficient in their work. We were able to decrease bugs in our product and provide better services to our clients.

Eric Pelnik, Founding Team at at CommonStockVerified Review

Posted on Jun 17, 2020

“Thorough, detail-oriented and responsive”

Overall rating5.0

Quality5.0

Communication4.0

Schedule & Timing5.0

Web DevelopmentSoftware DevelopmentTesting Services

The QualityLogic team has been able to quickly adapt to our environment and become a successful part of the team!

TF Systems, Administration Asisstant at USAID/Tetra Tech IFACSVerified Review

Posted on Mar 20, 2020

“Delivered as promised, on budget, on time, highly recommend!”

Overall rating5.0

Quality5.0

Communication5.0

Schedule & Timing5.0

Testing Services

We hired QualityLogic to do a WCAG compliance test and they performed the test on budget, within the allotted time, and gave us clear and specific feedback on areas to address in our application to be WCAG compliant.

Jordan LucasVerified Review

Posted on Feb 27, 2020

“QualityLogic seriously rocks”

Overall rating5.0

Quality5.0

Communication5.0

Schedule & Timing5.0

Testing Services

The QualityLogic team was brought onto our engagement very late into the project and we were given very little notice of it so naturally, that brought up some initial concern as to how it would go. We were immediately impressed by their skillset, communication, and support of their compliance testing. On top of that, they continued to support us in our efforts to get our site compliant and showed us patience and a lot of support!

Focus

Service Focus of QualityLogic

How the team's effort is distributed across services.

Industries Focus

Client Focus

Small Business35%

Medium Business60%

Large Business5%

Executive Interview

Executive Interview of QualityLogic

Gary A. James

President & CEO

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Please introduce your company and give a brief about your role within the organization.

QualityLogic is a leading US software and application testing services company. Since 1986, we have worked with some of the most recognizable brands in the world to improve the quality of their web and mobile applications, develop truly accessible digital programs, and provide smart energy solutions. As of 2022, we have over 200 employees and have successfully completed more than 5,000 projects.

I am the co-founder of the company and serve as president and CEO of QualityLogic.

What is the story behind starting this company?

QualityLogic was founded in 1986 to help solve compatibility problems between print systems and software applications. As a result, we developed the quality assurance test tools and test suites that quickly became the industry standard. We sold our test tool to all the major printing manufacturers – and still do. After writing the original tests for testing the internal language of printers, we began testing multi-functional capabilities within printers which advanced the technical capabilities of the company.

As printing manufacturers began to shift many of their operations offshore, my partners and I shifted the efforts of the company to expand beyond printer manufacturers. Our experience showed the importance of integrating QA testing services and making it part of the development process, and the company continued to expand our software testing services.

That dedication to innovation and ensuring our customers are delighted with our team’s work has helped us evolve into one of the leading pure-play software testing companies.

What are your company’s business model–in house team or third party vendors/ outsourcing?

QualityLogic is based exclusively in the United States and all our QA technicians and QA engineers are in-house, full-time employees. Our managed services model consists of dedicated team members for each client – from fully-managed technical talent to strategic leadership and guidance. If a client requires resources outside of the US as a component of the work, we have the partnerships to deliver this service, however, QualityLogic manages all resources and works directly. This is provided as needed, but our core model is our US teams.

How does your company differentiate itself from the competition?

We are one of the very few onshore testing services providers exclusively based in the United States. This means QualityLogic is fully aligned with our clients in terms of time-zone, language, culture, and other capacities which makes integrating our QA teams very easy.

Further differentiating us is that, rather than pushing pre-packaged solutions, we tailor our approach to each client’s needs. We focus on being a strategic partner, helping identify the client’s problems, and proactively recommending solutions.

We’re also unique in the flexibility we offer clients – from the way we can work and integrate into their development teams, easily work with Agile and DevOps models, or quickly scale resources or leverage specialists on demand. Further, for prospective clients, we are able to typically respond to inquiries within an hour and can have complete proposals to them within days.

What industries do you generally cater to? Are your customers repetitive? If yes, what ratio of clients has been repetitive to you?

We have worked with some of the most recognizable brands in the world – including media and entertainment, social and dating networks, retail and e-commerce, financial, education, legal services, healthcare and fitness, and more.
For clients that see value in having a dedicated and ongoing QA function in their business, QualityLogic is proud to have an annual 95% customer retention rate on dedicated support programs.

Please share some of the services that you offer for which clients approach you the most for?

We are a pure-play software testing company. Our capabilities include quality engineering and advisory, test automation, digital accessibility services, manual functional testing, and test planning and documentation. Many customers see value in having QualityLogic serve as their entire QA department and advise them strategically on testing. This lets our clients focus their teams on the development cycles and core business needs, which results in faster and higher-quality product releases.

What is your customer satisfaction rate according to you? What steps do you take to cater to your customer’s needs and requirements?

We have a 98% customer satisfaction rating according to our reviews. Honesty, trustworthiness, and a passion for helping our clients release great software are the foundational pillars of our company. By adhering to these principles, we continue to build long-lasting relationships with our clients.

What kind of support system do you offer to your clients for catering to their queries and issues?

The entire engagement is built around the client’s needs and the QA challenges they are facing. We do not begin with a pre-packaged model that we attempt to fit them into. Instead, we begin with a conversation around their context and their QA requirements, and we take the opportunity to really get to know their business, teams, culture, and customers. Based on that discovery, we design a testing services approach and program to fit their unique needs.

In terms of ongoing support, the benefit of our team providing this as a managed service is that we have senior-level leaders working ongoing with their team to ensure the program is continually meeting their needs, proactively identifying and solving future bottlenecks or issues, and suggesting opportunities for growth and improvement.

What kind of payment structure do you follow to bill your clients? Is it Pay per Feature, Fixed Cost, Pay per Milestone (could be in phases, months, versions etc.)

We operate on a time and materials billing structure with not-to-exceed limits established in every proposal. In addition, our clients engage us with confidence as we also guarantee all of our work and performance.

Do you take in projects which meet your basic budget requirement? If yes, what is the minimum requirement? If no, on what minimum budget you have worked for?

We are highly committed to seeing all companies be successful with their quality assurance needs, however, we typically only engage programs that are at least a few weeks' worths of work. This is just based on staffing logistics and amounts to a minimum budget between $5,000 and $7,500.

Even in cases where the program is less work than we can service, we still recommend alternative solutions and try to ensure that everyone who comes to us receives support and guidance.

Where do you see your company in the next 10 years?

We often hear from new clients that they are tired of the inflexibility of large providers but struggle with the lack of strategic leadership and expertise from smaller providers. Compounding this, almost no one has a truly US operation. We are highly committed to providing the best US testing solutions, paired with true strategic leadership and an approach that puts our customers first. We believe that approach is why we have grown so significantly and that is what we hope to bring to our future customers as well.

Where we are

Locations (1)

Offices where QualityLogic operates.

Headquarter

United States

9576 West Emerald Street
Boise, Idaho 83704

12084241905124