Ravel

Journey takers. Brand makers.

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About Ravel
Ravel is a strategic marketing and creative agency with studios in Brisbane and the Gold Coast. We deliver unique and engaging creative for marketing campaigns, across all platforms. Combining consultative strategy, highly creative ideas and innovative technology solutions t...
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< $25/hr
10 - 49
2007
Australia
Ravel
Journey takers. Brand makers.
0.0 (0 Reviews)
Services

 

Campaign, Creative Campaign, Video Production, Graphic Design, Photography, Branding, Digital Marketing, Content Creation, Brand Design, Logo Design, Drone Photography, Website Design, Email Marketing, Animation 2D, Cinema Advertising, Explainer Videos, Motion Graphics, Print Design, Magazine Design, Illustrations, Billboard Design, Drone Photograpy, and Corporate Photography

Focus
Service Focus
Discussions
  • Digital Marketing
3 Answers
In the wake of COVID-19, if there’s one industry that has come to standstill it’s travel and tourism. The industry took a major hit because of global lockdowns and social distancing norms. However, now it is critical for them to pivot to latest technological trends to accommodate the shifting expectations of travellers. Presently, new technological advancements are permeating in all areas of business so to make your brand more competitive, you need to implement the new digitization techniques. It delivers the best customer service, enriches brand credibility and boosts the revenue. Gone are the days when you spent hours booking flight tickets through an agent. Now you can plan the entire trip with an itinerary in a few taps of fingers on your smartphone. Technology has made travelling convenient, time-saving affordable and accessible for everyone.  Reasons why is digital transformation required in the travel industry: It makes your offerings hyper-personalisedWith business intelligence, you can harvest data to cultivate an optimized marketing approach which is highly personalised. The travel apps and websites act as your true confidante and help you find the right hotels, flights at cheap rates, taxi/cars, restaurants and assure safety standards as well. Business intelligence helps companies get into the shoes of customers and anticipate their needs. Exceptional customer support with AI botsChatbots are transforming customer service in numerous industries and the travel industry is no exception. Integrating AI bots in websites/app can streamline the interaction of a customer with a brand, it can handle a myriad of customers and talk in the same tone. They are smart and efficient; they jump in to help customers when they feel they are stuck in the booking process.Seamless service with robotics technologyTo reduce human contact and to follow social distancing, many airports and hotels are now relying on robots for cleaning, luggage handling, pre-screening, announcements and even serving food. Convenience with contactless payments In response to COVID-19, the authorities are now instructing people to use digital payment methods. And in the coming days, you will see massive adoption of contactless payment in the travel industry as well – it will become a faster, safer and secure way of collecting payments.Voice search and IoTWith the penetration of smartphones, smart speakers and AI assistants, customers are now using voice search to enquire about the flight, book rooms, gather travel information and more. It is vital for travel apps and websites to be optimized for voice search. And while travelling, people love it when the room has voice-controlled devices to control the heating, cooling, lighting and collecting information without talking to the staff. It helps in delighting the customers and creates an impressive experience. Way forwardThe travel industry will see a big change with big data, Augmented Reality, Virtual Reality and adoption of automation in the near future. The digital revolution is on to enhance the experience of customers.
In the wake of COVID-19, if there’s one industry that has come to standstill it’s travel and tourism. The industry took a major hit because of global lockdowns and social distancing norms. However, now it is critical for them to pivot to latest technological trends to accommodate the shifting expectations of travellers. Presently, new technological advancements are permeating in all areas of business so to make your brand more competitive, you need to implement the new digitization techniques. It delivers the best customer service, enriches brand credibility and boosts the revenue. Gone are the days when you spent hours booking flight tickets through an agent. Now you can plan the entire trip with an itinerary in a few taps of fingers on your smartphone. Technology has made travelling convenient, time-saving affordable and accessible for everyone.  Reasons why is digital transformation required in the travel industry: It makes your offerings hyper-personalisedWith business intelligence, you can harvest data to cultivate an optimized marketing approach which is highly personalised. The travel apps and websites act as your true confidante and help you find the right hotels, flights at cheap rates, taxi/cars, restaurants and assure safety standards as well. Business intelligence helps companies get into the shoes of customers and anticipate their needs. Exceptional customer support with AI botsChatbots are transforming customer service in numerous industries and the travel industry is no exception. Integrating AI bots in websites/app can streamline the interaction of a customer with a brand, it can handle a myriad of customers and talk in the same tone. They are smart and efficient; they jump in to help customers when they feel they are stuck in the booking process.Seamless service with robotics technologyTo reduce human contact and to follow social distancing, many airports and hotels are now relying on robots for cleaning, luggage handling, pre-screening, announcements and even serving food. Convenience with contactless payments In response to COVID-19, the authorities are now instructing people to use digital payment methods. And in the coming days, you will see massive adoption of contactless payment in the travel industry as well – it will become a faster, safer and secure way of collecting payments.Voice search and IoTWith the penetration of smartphones, smart speakers and AI assistants, customers are now using voice search to enquire about the flight, book rooms, gather travel information and more. It is vital for travel apps and websites to be optimized for voice search. And while travelling, people love it when the room has voice-controlled devices to control the heating, cooling, lighting and collecting information without talking to the staff. It helps in delighting the customers and creates an impressive experience. Way forwardThe travel industry will see a big change with big data, Augmented Reality, Virtual Reality and adoption of automation in the near future. The digital revolution is on to enhance the experience of customers.

In the wake of COVID-19, if there’s one industry that has come to standstill it’s travel and tourism. The industry took a major hit because of global lockdowns and social distancing norms. However, now it is critical for them to pivot to latest technological trends to accommodate the shifting expectations of travellers. 

Presently, new technological advancements are permeating in all areas of business so to make your brand more competitive, you need to implement the new digitization techniques. It delivers the best customer service, enriches brand credibility and boosts the revenue. 

Gone are the days when you spent hours booking flight tickets through an agent. Now you can plan the entire trip with an itinerary in a few taps of fingers on your smartphone. Technology has made travelling convenient, time-saving affordable and accessible for everyone.  

Reasons why is digital transformation required in the travel industry: 

It makes your offerings hyper-personalised

With business intelligence, you can harvest data to cultivate an optimized marketing approach which is highly personalised. The travel apps and websites act as your true confidante and help you find the right hotels, flights at cheap rates, taxi/cars, restaurants and assure safety standards as well. Business intelligence helps companies get into the shoes of customers and anticipate their needs. 

Exceptional customer support with AI bots

Chatbots are transforming customer service in numerous industries and the travel industry is no exception. Integrating AI bots in websites/app can streamline the interaction of a customer with a brand, it can handle a myriad of customers and talk in the same tone. They are smart and efficient; they jump in to help customers when they feel they are stuck in the booking process.

Seamless service with robotics technology

To reduce human contact and to follow social distancing, many airports and hotels are now relying on robots for cleaning, luggage handling, pre-screening, announcements and even serving food. 

Convenience with contactless payments 

In response to COVID-19, the authorities are now instructing people to use digital payment methods. And in the coming days, you will see massive adoption of contactless payment in the travel industry as well – it will become a faster, safer and secure way of collecting payments.

Voice search and IoT

With the penetration of smartphones, smart speakers and AI assistants, customers are now using voice search to enquire about the flight, book rooms, gather travel information and more. It is vital for travel apps and websites to be optimized for voice search. 

And while travelling, people love it when the room has voice-controlled devices to control the heating, cooling, lighting and collecting information without talking to the staff. It helps in delighting the customers and creates an impressive experience. 

Way forward

The travel industry will see a big change with big data, Augmented Reality, Virtual Reality and adoption of automation in the near future. The digital revolution is on to enhance the experience of customers.

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Contact information
au
Ravel
75 Hope Street South, Brisbane, Queensland 4101
Australia
1300867678
au
Ravel
5/99 West Burleigh Road Burleigh Waters, Gold Coast, Queensland 4220
Australia
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