Overview

About Retailbox Automation

Retailbox is a B2B AI automation agency founded in 2017 and based in Orlando, Florida. We help small and mid-market businesses replace repetitive, manual work with reliable software, and we've delivered 477 jobs on Upwork doing it.

Our work spans AI agents and chatbots, business process automation, AI integration with OpenAI and Claude, and CRM implementation on Monday.com, HubSpot, Zoho, Pipedrive and Dynamics 365.

What sets us apart is durability: we design for API changes and team turnover, and offer managed plans where reliability is our problem, not yours.

What clients say

Review Analytics of Retailbox Automation

Every review is verified through Goodfirms before it's published.

5.01 Verified Review
Quality5.0
Schedule & Timing5.0
Communication5.0
Overall5.0
Review Summary
Summarized from 1 verified review · Updated October 2026
Mikhail and his team at Retailbox Automation demonstrated strong project management and technical expertise. Communication was clear and responsive throughout the engagement, with on-time delivery of promised work. The team provided honest assessment of AI capabilities and limitations, setting realistic expectations for the project scope.
✦ AI-generated summary. May not reflect every review.
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What reviewers mention most

Ben Hendrix, CEO at Carpet NowVerified Review
Posted on Oct 21, 2026

“Mikhail is a great project manager, smart business man and amazing developer to work with!”

Overall rating5.0
Quality5.0
Communication5.0
Schedule & Timing5.0
Artificial Intelligence

We're a flooring retailer and installer with a field sales team. I started working with Mikhail and Retailbox in July 2025 on our Carpet Now CRM project. The native calendar was clunky for our reps who spend most of their day on phones, so we built a custom app on top of it. The initial mockups were solid, and I was confident in the direction from the start. Our reps have been using the app live since January 2026. It handles their calendar and blocked time, deals and contacts, tasks, pricing calculators, the price book, photos, and an orders page showing shipment and delivery dates. Newer features like job site addresses and secondary deal contacts work great, and we've added Google address suggestions. We're still building it out, and Mikhail has been responsive and honest about what the AI can realistically do for our workflow.

Focus

Service Focus of Retailbox Automation

How the team's effort is distributed across services.

100%

Industries Focus

20%20%15%15%15%15%

Client Focus

Small Business60%
Medium Business40%

The Positioning

AI Tools & Purpose

The stack the team uses to move faster.

Claude
Client-facing AI agents and automation builds

Where we are

Locations (1)

Offices where Retailbox Automation operates.

Headquarter
United States

United States

9985 Shadow Creek Dr
Orlando, Florida 32832
+1 (360) 931-4245