Salesforce

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Salesforce is the Customer Success Platform. Our social and mobile cloud technologies—including our flagship sales and CRM applications—help companies connect with customers, partners, and employees in entirely new ways.

NA
10000+
1999
Locations
United States
1 Market, San Francisco, CA 94105, San Francisco, California 94105
8000016000
Singapore
1 Market, Singapore, Singapore 038989, Singapore, Singapore 038989
Germany
Erika-Mann.Straße 63, Munich, 80636, Munich, Bavaria 80636
United Kingdom
9 Bishopsgate, London, England EC2N 3, London, London EC2N 3

Focus Areas

Service Focus

100%
  • Cloud Computing Services

Client Focus

50%
50%
  • Large Business
  • Medium Business

Industry Focus

50%
50%
  • Business Services
  • Information Technology

Salesforce Reviews

4.9 3 Reviews
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  • Cloud Computing Services
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Tomas Kolafa

Salesforce offers robust functionality and excellent integrations, making it a strong choice for CRM and marketing automation needs.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

In Progress
Other Industries

Review Summary

Our experience with Salesforce has been highly positive over the past several years. I appreciate Salesforce's robust functionality, particularly in creating different sales pipelines and streamlining data across various software platforms. The level of integrations that Salesforce provides is very impressive. However, for new users, there can be an information overload due to the software's extensive features. I would suggest improving the user interface or updating the documentation to include more specific use cases based on what other companies have implemented. Overall, Salesforce is a great tool, and I would rate it four and a half out of five stars. I definitely recommend it to companies that would find it a good fit for their needs.

What was the project name that you have worked with Salesforce?

CRM & marketing automation

What service was provided as part of the project?

Admin Services

Describe your project in brief

We've been using Salesforce for four or five years, mainly as an integration between Salesforce as a CRM and HubSpot for marketing automation. Our experience with Salesforce has been overall very positive.

What is it about the company that you appreciate the most?

I appreciate Salesforce's robust functionality and the high level of integrations it offers, which greatly enhance our CRM and marketing automation processes.

What was it about the company that you didn't like which they should do better?

For starting users, the extensive features can lead to an information overload. Improving the user interface or updating the documentation to include specific use cases would be beneficial.

Multi-tiered assistance and progression of issues to higher levels.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

In Progress
Information Technology

Review Summary

I encountered a challenge transferring data from a testing environment to a production one, which I couldn't resolve independently. I contacted SF Customer Success through the website and quickly received a case assignment and support engineer. Despite an estimated resolution time of up to 3 business days (due to lacking a higher level support license), the issue was resolved within 24 hours. The initial support engineer reached out within 6 hours, and when escalation was needed, it was handled promptly. Both levels of support communicated via email and phone, ultimately providing a thorough resolution to my issue. I'm very grateful for their service-oriented and effective approach to problem-solving.

If the quality of service I received reflects their typical approach, I highly recommend engaging with them. Despite not having a paid higher-level service plan, what I received exceeded expectations by a significant margin.

What was the project name that you have worked with Salesforce?

IT services

What service was provided as part of the project?

IT Services

What is it about the company that you appreciate the most?

Quick replies and various communication channels utilized.

What was it about the company that you didn't like which they should do better?

I encountered no negative aspects while collaborating with SF Customer Success.

Rajan Sharma

Keeping Our Patients Engaged

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Review Summary

Our clinics use Salesforce to stay in touch with patients before their first appointment and after any procedure completed. Once someone schedules a consultation on our website (http://eonclinics.com/) we can confirm with them they are arriving and stay in touch through SMS. All of this can be done in Salesforce, a tool many of our team already had expertise in.

What service was provided as part of the project?

Cloud Computing Services