Owner at Home Stretch Sales LLC
Posted 11 months ago
Smart Prep Center will not respond to any requests and cannot be contacted in any form.
We started an account with Smart Prep Center in 2023 to receive products to be prepped and shipped to Amazon. They required that we pay an upfront fee as opposed to paying them once they completed specific work. Think of it like funding an account and they deduct from it. You add "credits" to your account by funding it.
We quickly found their system and process to be incredibly difficult to understand. However, it did work at first.
Just recently, I tried to contact them to take my credits and move them to a sister business. They won't respond to my emails, don't answer their phone, and are not prepping the products we have sent in the sister business's name.
We quickly found their system and process to be incredibly difficult to understand. However, it did work at first.
Just recently, I tried to contact them to take my credits and move them to a sister business. They won't respond to my emails, don't answer their phone, and are not prepping the products we have sent in the sister business's name.
What was the project name that you have worked with Smart Prep Center LLC?
Product Preparation Contract
What service was provided as part of the project?
Supply Chain & Logistics
Describe your project in brief
We contracted Smart Prep Center to receive and prepare our products for Amazon. They are now unreachable.
What is it about the company that you appreciate the most?
Their fees were fair.
What was it about the company that you didn't like which they should do better?
Their communication is horrible. Even before this review, they were hard to communicate with.
Rating Breakdown
- Quality
- Schedule & Timing
- Communication
- Overall Rating
Project Detail
- $0 to $10000
- In Progress
- E-commerce