
Transformative Customer Insights
Softinator have acted as a partner in professionalism and are valued thus as vendors.
What was the project name that you have worked with Softinator TechLabs Private Limited?
Understanding Our Customers
What service was provided as part of the project?
Mobile App Development, DevOps
Describe your project in brief
So, I have worked with Softinator TecLabs to build a sentiment analysis based machine learning tool which we integrate in our social media, review sites and even main site, which gives me a break down of positive and negative sentiments. Thus, it has helped us get useful suggestions to make our products and customer service better, and enhance our overall satisfaction.
What is it about the company that you appreciate the most?
I found Softinator interesting in two regards: Our Needs Cloverleaf took the time to learn our constraints as a small retailer. Dashboard – Actionable InsightsIt has amazing dashboard that provides easy-to-understand and actionable insights on which we exactly act upon and improved our business requirements.
What was it about the company that you didn't like which they should do better?
There is really no bad experiences to my stay. The tool delivered has gone above and beyond what was expected and finished on time, on budget.
Rating Breakdown
- Quality
- Schedule & Timing
- Communication
- Overall Rating
Project Detail
- $50001 to $200000
- Completed
- Consumer Products