Speedy Air Cargos

Speedy Air Cargo was established in 1985 after it became apparent that there was a growing need for responsive, reliable and individualized logistics services in the industry. With the recent growth and availability of high technology, most of our competitors have opted to replace their knowledgeable staff with programmed computers to answer customers’ calls and respond with generic solutions to individual needs. It certainly was interesting being able to talk to a computer and have it recognize speech. Unfortunately, it quickly became a frustrating process having to spend so much time going through all of the options just to get someone on the line that again offered only generic scripted responses. This new method of customer service was getting little accomplished and an urgent need for something better was on the horizon.