Full-Service Software Development Company, USA

You deserve the freedom to build better digital experiences. Every day, we help SaaS and consumer companies achieve efficient digital transitions with done-for-you software and seamless talent solutions. From legacy software modernization and custom development to scalable staff augmentation and specialty tech expertise, we deliver premium digital solutions that fuel growth. Join 250+ companies scaling with Spiral Scout.

United States United States
460 31st Ave, San Francisco, California 94121
4159030235
$50 - $99/hr
50 - 249
2010

Service Focus

Focus of IT Services
  • Staff Augmentation - 100%
Focus of Software Development
  • Java - 5%
  • PHP - 30%
  • Javascript - 20%
  • AngularJS - 5%
  • Python - 10%
  • Ajax - 10%
  • Node.js - 5%
  • .NET - 5%
  • Laravel - 5%
  • ReactJS - 5%
Focus of E-commerce Development
  • Magento - 10%
  • Shopify - 70%
  • Bigcommerce - 10%
  • WooCommerce - 10%

Industry Focus

  • E-commerce - 30%
  • Information Technology - 20%
  • Designing - 15%
  • Business Services - 10%
  • Consumer Products - 10%
  • Education - 10%
  • Government - 5%

Client Focus

45% Medium Business
40% Small Business
15% Large Business

Review Analytics of Spiral Scout

7
Total Reviews
4.9/5
Overall Rating
0
Recent Reviews

What Users Say

Working with Spiral Scout was quick, easy, and highly efficient.
Dr. Thara Vayali, ND
Dr. Thara Vayali, ND , Chief Medical Officer at Hey Freya
Extremely positive experience, I highly recommend Spiral Scout for anyone needing a Shopify site.
Christine I
Christine I
Dedicated, Intelligent, and Reliable
Nic Brown
Nic Brown
Great Job on our Platform Migration and Ongoing Maintenance Work
Megan Harvey
Megan Harvey , Digital Marketing Manager at at Human Touch, LLC
Great Development Asset
Brian Zurcher
Brian Zurcher , VP of Customer Success at Consensus

What Users Like The Most

  • What stood out the most about the company was their professionalism, creativity, and technical know-how. They handled every aspect of the project with a high level of professionalism, ensuring that everything ran smoothly from start to finish. Their creativity was evident while their technical expertise ensured that the website was fully functional and user-friendly.
  • The ability to address challenging tasks in a very time- and effort-efficient way.
  • Spiral Scout’s ability to take our needs, budget, and timelines, and suggest forward-thinking improvements was impressive. Their collaborative approach, clear communication, and seamless teamwork made working with them a pleasure.

What Users Like The Least

  • I don't think so
  • There were no suggestions for improvement in this project—they were great!
  • Sometimes off on timeline estimates but are always good at updating us when projects may go longer than expected.

Detailed Reviews of Spiral Scout

4.9 7 Reviews
  • All Services
  • Software Development
  • E-commerce Development
  • Relevance
  • Most Recent
  • Rating: high to low
  • Rating: low to high
Write a Review
Dr. Thara Vayali, ND

Working with Spiral Scout was quick, easy, and highly efficient.

monitor, and track our clients' lab orders seamlessly. They took our initial requirements and enhanced them by suggesting more efficient and valuable solutions than we had anticipated. The team communicated effectively through virtual meetings and email, always keeping us informed about progress and next steps.

We needed a dashboard that could integrate bidirectionally with Shopify, Vendor Labs, and other third-party apps, while allowing us to sort, filter, edit, and live update information. Spiral Scout’s team not only built this system but ensured it was user-friendly, with notifications and live updates that synced back to Shopify and Vendor platforms.

Their ability to smoothly hand off tasks between team members and maintain clear roles and responsibilities made the entire process feel like working with a well-oiled machine. Pricing fit our budget, the team was a great cultural fit, and their company values aligned perfectly with ours.

What was the project name that you have worked with Spiral Scout?

Dashboard Dev for Health Products Company

What service was provided as part of the project?

Web Designing (UI/UX)

Describe your project in brief

We partnered with Spiral Scout to build an administrative dashboard for managing lab test results, which involved linking multiple vendors, apps, and platforms. The goal was to create a seamless system that would serve both our Operations and Health teams, while integrating with Shopify, Vendor Labs, and third-party apps.

What is it about the company that you appreciate the most?

Spiral Scout’s ability to take our needs, budget, and timelines, and suggest forward-thinking improvements was impressive. Their collaborative approach, clear communication, and seamless teamwork made working with them a pleasure.

What was it about the company that you didn't like which they should do better?

There were no suggestions for improvement in this project—they were great!

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $10001 to $50000
  • Completed
  • Consumer Products
Christine I

Extremely positive experience, I highly recommend Spiral Scout for anyone needing a Shopify site.

Working with Spiral Scout has been a joy. After dealing with two disappointing web developers, finding them was a relief. I had a Figma design ready and needed it translated into a Shopify site. The team showed professionalism, creativity, and tech know-how from start to finish. The design outcome couldn't be better. They stuck closely to the original files, which was crucial considering the effort put into them. When adjustments were needed, they suggested changes that matched my brand, resulting in a stunning online presence. We hit a tough design snag near the end, but the whole team was dedicated and found a solution. Communication was top-notch throughout. Weekly meetings kept us on track, and they were patient in guiding me through the process as a newbie to web design and e-commerce.

What was the project name that you have worked with Spiral Scout?

Shopify Website

What service was provided as part of the project?

Web Development, Web Designing (UI/UX)

Describe your project in brief

We hired Spiral Scout team to build our Shopify website based on a Figma file that had already been designed.

What is it about the company that you appreciate the most?

What stood out the most about the company was their professionalism, creativity, and technical know-how. They handled every aspect of the project with a high level of professionalism, ensuring that everything ran smoothly from start to finish. Their creativity was evident while their technical expertise ensured that the website was fully functional and user-friendly.

What was it about the company that you didn't like which they should do better?

I don't think so

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $0 to $10000
  • Completed
  • Media
Nic Brown

Dedicated, Intelligent, and Reliable

SpiralScout has a team of very intelligent employees that are very detail oriented and dedicated to quality work. The knowledge and expertise they have span many areas and have been able to come up with a solution for anything we throw at them. We value their expert opinions and feedback in every project we work on with them.

What service was provided as part of the project?

E-commerce Development

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating
Megan Harvey

Great Job on our Platform Migration and Ongoing Maintenance Work

Spiral Scout completed a major platform migration for us and were extremely flexible, communicated promptly and worked long hours to deliver on time. Their work has received positive feedback from several people in our company ranging from our CEO to our Accounting Department who were impressed with their ability to stay in budget on such a large scale project. We continue to use them for our web development and intend to keep increasing their scope of work as we discover the broad range of services that is covered by their knowledgeable teams.

Spiral Scout leadership is highly collaborative and is always willing to pivot rapidly to meet business goals. Our project manager is detail oriented and organized and excels at follow-up and keeping our team informed and focused. They have been an excellent fit with our organization.

What service was provided as part of the project?

Web Development, E-commerce Development

What is it about the company that you appreciate the most?

Spiral Scout has been extremely easy to communicate and work with, and has demonstrated a strong drive to deliver seamless project execution within even a limited time frame.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $50001 to $200000
Eric R

Amazing service and expertise...

Spiral Scout really looks out for their clients. And they don't mind hand-holding either, for those of us that aren't tech savy!

What service was provided as part of the project?

Mobile App Development

What is it about the company that you appreciate the most?

Constant communication. Always easy to reach someone to discuss any issues.

What was it about the company that you didn't like which they should do better?

Nothing. I have never had a single problem with them.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $50001 to $200000
Brian Zurcher

Great Development Asset

We have been working with Spiral Scout for years on our core application and they have been a great asset in helping us build a great product. They are focused, great to work with, and always willing to go the extra mile to deliver what we need and ensuring we are seeing good value in our relationship.

What service was provided as part of the project?

Web Development, Software Development

What is it about the company that you appreciate the most?

Great at helping us understand different options and approaches for the features and services we want to provide and always willing to explore new ideas with us.

What was it about the company that you didn't like which they should do better?

Sometimes off on timeline estimates but are always good at updating us when projects may go longer than expected.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating
Lyudmila Kiseleva

Great SEO Partnership

IM Action partners with Spiral Scout on a couple of search engine optimization and marketing projects. Since we started working with John Griffin and his team, they’ve always been very accessible and quick to respond to all inquiries and requests we have. Whenever we reach out to John, we replies within 2-3 hours. All members of Spiral Scout team we’ve had the pleasure to deal with are deeply proficient in their field. Their attention to details and at the same time focus on the bigger picture help us stick to deadlines and exceed our clients' expectations. We’re looking forward to more interesting and challenging projects our firms will work on together.

What service was provided as part of the project?

Web Development, Web Designing (UI/UX)

What is it about the company that you appreciate the most?

The ability to address challenging tasks in a very time- and effort-efficient way.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $10001 to $50000
Company Response
Spiral Scout
Spiral Scout

Thanks, Liudmila. We continue to enjoy working and growing with your team.

Posted on Mar 26, 2019

Client Portfolio of Spiral Scout

Project Industry

  • Retail - 8.3%
  • Information Technology - 8.3%
  • Education - 16.7%
  • Financial & Payments - 8.3%
  • E-commerce - 25.0%
  • Art, Entertainment & Music - 8.3%
  • Government - 8.3%
  • Real Estate - 8.3%
  • Business Services - 8.3%

Major Industry Focus

E-commerce

Project Cost

  • $10001 to $50000 - 33.3%
  • $100001 to $500000 - 41.7%
  • $50001 to $100000 - 8.3%
  • $500000+ - 16.7%

Common Project Cost

$100001 to $500000

Project Timeline

  • Not Disclosed - 8.3%
  • 1 to 25 Weeks - 50.0%
  • 26 to 50 Weeks - 16.7%
  • 51 to 100 Weeks - 25.0%

Project Timeline

1 to 25 Weeks

Clients: 16

  • Unilog Corp
  • Inturn
  • PG&E
  • Maharani Weddings
  • Adobe
  • Wagfield
  • Blue Oak
  • Debbi Fields
  • ThoughtForm
  • Drew Altizer Photography
  • Skycatch
  • eLearning Brothers
  • Benchmark Education
  • Off the Menu
  • Coca-Cola
  • ZOOM

Portfolios: 12

Custom Shopify solutions for the Saysh brand

Custom Shopify solutions for the Saysh brand

  • Custom Shopify solutions for the Saysh brand screenshot 1
$10001 to $50000
10 weeks
Retail

Saysh is a community-oriented brand, founded by an Olympic gold medalist, that creates products for and by women. We helped them to build a number of landing pages with beautiful forms for mobile and tablet, which were designed to collect emails in their brick and mortar store and sync with their online CRM system. We then launched an NFT focused landing page with a number of NFT offerings on it. We integrated Klaviyo as their main marketing tool, and wrote a number of custom Shopify solutions from scratch for their specific business needs. 

ZOOM: custom wordpress design and development

ZOOM: custom wordpress design and development

  • ZOOM: custom wordpress design and development screenshot 1
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$100001 to $500000
Ongoing
Information Technology

Creating an engaging modern blog that users wanted to read. Zoom uses their blog to spotlight stories of exceptional people using their video communications application in creative ways. They were in dire need of a design refresh to give the blog a more modern look and feel with faster load times, more relevant articles for readers, and better search and subscriber signup capabilities.

Spiral Scout dedicated a six-person team to the Zoom blog redesign project, including a project manager, multiple front and back end developers, and a lead designer. After reviewing the existing blog, brand book, style guide, and 20 blogs of similar corporate IT companies, our team assembled a complete UI Kit for the new Zoom blog. The kit included typography, color palettes, and all element states based on the clients’ requirements.

During development, our team prioritized international localization to ensure the new Zoom blog was accessible and translatable for readers across the globe.

TECHNOLOGIES:

WordPress, Polylang, Lingotek, Pardot, HotJar, TrustArc, YoastSEO, Advanced Custom Fields PRO

Learn more on our website

Educational software and innovative web/mobile app

Educational software and innovative web/mobile app

  • Educational software and innovative web/mobile app screenshot 1
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$50001 to $100000
16 weeks
Education

Empowering students and landing multi-million dollar deals. Benchmark Education is transforming education for the digital age through custom eLearning development in the classroom. As a premier educational publisher, Benchmark Education is on a mission to support all students with the tools they need to succeed including struggling readers, gifted and on-level students, students with learning disabilities, and those still mastering English as a second language.

Benchmark was looking to scale up their eLearning curriculum development and knew they wanted an outsourced technology partner who could support their internal technical team. They hoped that additional engineering resources would help them get more software products out to market within a short period of time and allow them to surpass their competition.

The Spiral Scout team began by quickly working to gain a deeper understanding of what Benchmark did as a company and what their business goals were. We assembled a top-tier team of eLearning app developers who could lend their specialized expertise and experience in building educational tools. Our team worked closely with the internal Benchmark Education software development team as well as Benchmark product owners who helped provide direction for their digital dream. 

While the majority of our work was done remotely from our Minsk offices, we regularly visited the Benchmark team at their offices in New Rochelle, New York. We worked seamlessly together to build out desktop and iPad versions as well as put together documentation to share with other Benchmark departments. This helped with the organization and getting sign-off from major stakeholders.

The software we helped to write led to Benchmark winning a multi-million dollar contract with the LA Unified school district and put it in the hands of millions of students in California. 

Learn more on our website

Mobile POS & Shopify integration

Mobile POS & Shopify integration

  • Mobile POS & Shopify integration screenshot 1
  • Mobile POS & Shopify integration screenshot 2
$10001 to $50000
30 weeks
Financial & Payments

Ecommerce Payment App and Inventory Management System. Chequeout provides a novel way for shoppers to purchase merchandise during physical pop-up events, virtual events, or when paying directly on a website checkout. 

Their mobile payment app and inventory management system facilitates quick and easy payments through scan-and-go QR codes - bringing contactless shopping and pickup to in-person purchases, while also adding a new dimension of functionality to virtual events hosted on Zoom that seek to replicate intimate purchasing experiences like QVC or Tupperware Clubs.

By combining flexible selling tools, a robust inventory management system, and helpful reporting, Chequeout wanted their platform to be the payment tech solution that removes purchase barriers and unleashes business potential. The checkout process had to be simplified down to a single QR code scan, and streamlined platforms had to be built for inventory management, order processing, shipping platforms, and a mobile application.

After reviewing the scope of work with the Chequeout team, we mapped the key project goals and built a plan to include specific features on the Chequeout app and CMS.

The original plan was to introduce Chequeout as a physical, in-person scan-and-go app with a backend inventory piece, with the virtual event capabilities coming later in the roadmap. However, the app happened to be released just before the pandemic hit in March 2020.

With brick and mortar stores suddenly closing and in-person pop-up stores being delayed, we had to quickly pivot and transform the product into a fully online solution, converting our beta product into a live product. From the first day, there was a huge demand and the platform had hundreds of merchants and shoppers using Chequeout over Zoom to facilitate ordering and payments using QR codes. 

TECHNOLOGIES:

Spiral Framework, React.JS, React.Native, TypeScript, Kubernetes, PostgresQL, AWS, AWS SQS, AWS SNS, Stripe SDK.

Learn more on our website

Shopify website development

Shopify website development

  • Shopify website development screenshot 1
  • Shopify website development screenshot 2
  • Shopify website development screenshot 3
$10001 to $50000
20 weeks
E-commerce

Supercharging sales and raising $8M in seed investment. Made In Cookware is one of the fastest-growing premium cookware brands in the U.S. They are on a mission to make home cooking fun, accessible, and affordable with professional-quality cooking essentials all made in America. As a web-only retailer, their direct-to-consumer approach is revolutionizing the kitchen goods market like never before.

We know that the best eCommerce website development practices are centered around the online customer - from the way they view and interact with products to the ease of checkout and even how they engage with the brand. We started this project by giving Made In Cookware several different options for setting up a user-focused and mobile-friendly website with an in-depth list of the pro's and con's associated with each one. With a very tight budget and a one-month launch deadline, we knew we needed to hit the ground running. Once Jake and Chip had made their choice, we worked with them to quickly scope out the project and finalize the UI/UX designs and their Shopify needs.

Made In Cookware continues to grow like crazy with sales through the roof, and they have raised over $8M in seed money as of 2019 to help expand their team and product line.

Spiral Scout provides ongoing outsourced web development and website maintenance support for Made In Cookware. Since the initial website was built, our team has created HTML email templates for their business and integrated them into their email service provider, Mailchimp. We also launched a survey tool for them to gauge customer feedback and interest in new products so they could make more informed business decisions around their offerings.

TECHNOLOGIES:

Shopify, JavaScript, HTML5, CSS3, Vue.js, Facebook API, Mailchimp API, Segment.io, Google Optimize, PPC campaign, SEO optimization.

Learn more on our website

Building a reading fluency learning platform

Building a reading fluency learning platform

  • Building a reading fluency learning platform screenshot 1
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$10001 to $50000
48 weeks
Education

Flow Reading Fluency is an online learning platform that enables students aged 7-17 to increase their reading fluency and vocabulary with the guidance and monitoring of their teachers. They asked us to build their platform from the ground up in 2020 on Moodle, embedding video, audio, quizzes and additional educational content in a streamlined and customized way. 
 

Using a combination of Moodle’s existing tech framework, and our own custom-built plugins, we successfully created Flow Reading Fluency’s 100% digital platform in a few months. The platform now helps thousands of children improve their fluency and vocabulary in person and online with minimal teacher supervision.

Learn more on our website

DIY custom picture framebuilder

DIY custom picture framebuilder

  • DIY custom picture framebuilder screenshot 1
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  • DIY custom picture framebuilder screenshot 3
  • DIY custom picture framebuilder screenshot 4
  • DIY custom picture framebuilder screenshot 5
$100001 to $500000
20 weeks
Art, Entertainment & Music

Framed & Matted launched in 2013 to change the way people custom frame their favorite prints, posters, photos, and most works on paper. They consistently deliver elegant, simple, and classic picture frames.
 

Buying a picture frame for a poster, print, or artwork you own is expensive and limiting. Framed and Matted wanted to design a solution that would allow their customer to customize a picture frame all the way down to the nitty-gritty details.
 

We helped them zero in on the best user experience for building a custom frame builder that took the user down a path towards creating the perfect custom frame. This involved a number of user experience studies and research until we found an ideal solution.
 

Spiral Scout built the entire site, including an eCommerce gateway, an easy to use page editor, an integrated shipping system (via the FedEx API), a complex CMS to manage user-created frames, a reseller's API and referral program, and a robust customer relationship dashboard to manage all members and orders.
 

TECHNOLOGIES: FedEx API, Stripe, Image Magick, Spiral CMS, PHP5, PayPal Integration, Apache, MySQL, Spiral Framework, HTML5 Canvas, CSS3, jQuery
 

Visitors can customize their frame via an online frame builder that allows them to drag and slide their frame to the correct size, add matting to the borders and choose their frame style.

Learn more on our website

Disaster recovery application and reporting tool

Disaster recovery application and reporting tool

  • Disaster recovery application and reporting tool screenshot 1
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  • Disaster recovery application and reporting tool screenshot 3
$100001 to $500000
15 weeks
Government

After an earthquake occurs, licensed structural engineers and city inspectors are called on to assess buildings and identify structural damage as well as clear the buildings for reoccupation. As part of the STIR program, the San Francisco Public Works department wanted to bring their vision of a natural disaster app for government bodies to life to help reduce the time and costs surrounding these types of building inspections and streamline the efforts of first responders. 

Decovery also facilitated more organization around assigning areas of a city to inspectors and gathering building evaluations to create robust damage reports. Ultimately, Decovery was created for use by any municipality or large business to review their buildings and create actionable building reports.

CHALLENGE
Over 16 weeks, Spiral Scout worked with the Department of Public Works and an outstanding team of stakeholders there to design and develop a disaster recovery app that would change the way the city would react to a manmade or natural disaster, like an earthquake for example. Decovery is short for Disaster Recovery.

The Spiral Scout team knew that developing mobile apps for city government use meant creating a solution that worked quickly and effectively both on a computer and a mobile device. So we designed an “in the field” mobile app and a responsive admin website.

The app allowed field inspectors to quickly compile an electronic inventory of city buildings and structures, record important information about a building (pre and post-natural disaster), and send that data back to the admin dashboard. The data collected would inform reports that could be generated in real time for city officials about the buildings and areas in a disaster zone.

RESULT
The Spiral Scout team built Decovery as a part of the prestigious STIR (Startups in Residence) program working with the city of San Francisco’s Public Works department. STIR connects SF government agencies with technology startups like Spiral Scout to develop software products that solve civic challenges.

Learn more on our website

Vacation rental marketplace software

Vacation rental marketplace software

  • Vacation rental marketplace software screenshot 1
  • Vacation rental marketplace software screenshot 2
  • Vacation rental marketplace software screenshot 3
$100001 to $500000
7 weeks
Real Estate

Destination 4 Rent’s online vacation rental marketplace makes it easy for people to book short-term luxury vacation rental properties in the U.S. and Caribbean.
 

Destination 4 Rent was having difficulty converting visitors into customers with their original rental marketplace WordPress site. They wanted to both improve their website’s SEO and increase traffic as well as resolve technical bugs that were negatively impacting the user experience.
 

Though they had been able to create a real estate website with WordPress, the Destination 4 Rent team lacked the technical expertise in WordPress website development to be able to optimize their site for a smoother and more successful user experience.
 

Our initial approach was to involve them in a branding and design exercise that would provide insights into their website’s current UI/UX. From there we gathered additional user feedback and conducted our own quality assurance testing to identify the most problematic areas of the website. We worked with them to strategize key updates to their web and mobile sites that would more aptly address the needs of a user looking to book a vacation rental.
 

Because the Destination 4 Rent team was most experienced with creating a business website in WordPress and had a limited budget, our developers built out their revamped website on top of WordPress. 
 

We crafted and customized various plugins and pulled in search results via a third-party provider called VRP Connector that was using the HomeAway API. We then integrated Stripe, their payment processor, into the new site so reservations could be seamlessly booked and sent to the third-party booking agent who would then notify the listing agents.
 

We knew that building customer confidence and trust was key to the redesign. We put enhancing the search tools and engineering a smoother and more secure user checkout at the top of the list.

Learn more on our website

Enhancing consensus demo automation platform

Enhancing consensus demo automation platform

  • Enhancing consensus demo automation platform screenshot 1
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$500000+
100 weeks
Business Services

Attracting enterprise clients and saving $100k+ each year. Demos are critical to the buying experience. But pre-sales teams often struggle to cope with increasing demand for live demos, and growing a team of expert solution consultants takes time. 

Consensus helps businesses create a more successful and tailored sales process through video asset management solutions and interactive video demos. The custom solution allows their customers to deliver a fully customized and interactive video demo on demand to each new prospect in the sales process. 

Then, as an internal “champion” shares a Consensus video with other stakeholders at the company, the system automatically discovers each of their unique interests and re-configures the sales video to educate the new stakeholders in a more personalized way.

The key to scaling for Consensus was attracting more enterprise-level clients like Oracle, IBM, and HP. The demands of these types of Fortune 500 companies required Consensus to enhance their demo automation platform with a more comprehensive website system architecture, higher-level security procedures, compliance with European laws, and features like single sign-on.

While we supported, maintained, and fixed the existing application focused on digital asset management for video production, we were also hard at work estimating, planning, and creating a new system architecture design to replace it.

Right from the start, the upgrades our team made helped them eliminate the need for a costly third-party platform, saving them over $100k a year, as well as lowered their overall spending associated with servers, hosting, and video storage by a few thousand dollars a month.

TECHNOLOGIES:

Amazon AWS, PHP5/PHP7, Node.js, Codeigniter, Golang, Spiral Framework, MySQL, Influxdb, SQL, ORM, RPC, auto-scaling video processing with FFMPEG, Elixir

Learn more on our website

Building the world’s largest library of eLearning assets

Building the world’s largest library of eLearning assets

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$500000+
100 weeks
E-commerce

Building the world’s largest library of eLearning assets. Before eLearning Brothers was the global provider of custom eLearning design, eLearning templates, and online training for eLearning professionals, they were a couple of brothers from Salt Lake City, UT with a dream - to make online learning more engaging, more inspiring, and more awesome.

eLB simultaneously needed a customer relationship management service that would organize all their customer's data for their sales team and included sales-tracking history with helpful alerts sent to salespeople when a subscription was about to expire.

Spiral Scout engineered a robust, subscription-based digital asset management system (DAM) with a scalable asset library and admin dashboard. Why was a DAM system the answer? The business case for building a digital asset management system was all about saving time, boosting efficiency, and improving security. 

The custom DAM system Spiral Scout built provided for both structure, organization, and a secure central repository that equipped any eLB site admin with the digital asset management tools they needed to upload multiple files, associate metadata with them, and offer them to customers for immediate download. 

Since 2012 when eLearning Brothers was just a handful of employees, their team has grown to over 90 members, consistently being highlighted as one of the fastest-growing companies in Utah and the U.S. (most recently being honored in the Inc. 5000 Hall of Fame).

TECHNOLOGIES:

SphinxSearch, ImageMagick, CMS, PayPal, USAePay, PHP5, Apache, MySQL, Spiral Framework, HTML5, ECMAScript 5, CSS3, Spiral JavaScript toolkit, LESS CSS preprocessor. Template driven, Two-way data-binding development with Ractive.js, Audio library SoundManager 2.

Learn more on our website

Photography management and selling software

Photography management and selling software

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$100001 to $500000
100 weeks
E-commerce

Drew Altizer Photography is a leading full-service photography agency specializing in event and portrait photography, video production, PR, and media placement in San Francisco and the surrounding Bay area. 

Like what happens with so many businesses when they start to experience substantial growth, Drew’s legacy platform for his website was unable to sufficiently scale as business picked up nor could it handle the technical demands of things he wanted customers to be able to do, like purchase photos from different high-profile events he was shooting around San Francisco. 

He was losing sales daily and lacked the internal technical resources to create a photo-sharing website with a bunch of extra bells and whistles.

Drew needed a web development company in San Francisco that specialized in digital asset management systems

He was looking to engineer a brand new responsive website that both communicated important information about his services as well as allowed for millions of event photographs to be stored, shared, purchased, and distributed to the press, media clients, event guests, and the people throwing the event. He also needed to seamlessly allow website visitors to purchase digital downloads and order prints from a printing service he was using in the Bay Area.

Drew had an additional unique challenge in that he needed a seamless way for his photo editors and media clients, both those who were asking him to shoot events and those looking to buy images from the events, to edit and tag images in real-time while working in different locations. This would allow them to immediately distribute photos to guests and clients.

The Spiral Scout web development team kickstarted the process by drafting a technical review document that outlined the entire scope of the project. Knowing that the web design for the photography business needed to be artistic, intuitive, and on-brand, we worked closely with Drew to clearly articulate his vision and business goals. 

Using that document as the blueprint, Spiral Scout assembled a team to execute the responsive website; the team included a project manager, a web designer, three engineers, and a quality assurance engineer.


We essentially ended up building four admin interfaces or websites into one web application. The fully customized solution included a robust photo digital asset management component, a content distribution system for clients and the media, a fully custom eCommerce platform with a built-in customer relationship management tool for handling users and online purchases, and a collaborative editing workspace for clients, editors, and photographers so they could work in real time once an event was over to get the images out to press. We also tackled the sizeable task of migrating over all of Drew's existing photos and metadata.

In the end, Spiral Scout’s web development expertise and fast execution helped deliver the final product on time and under budget based on a clearly defined spec that was written upfront and our client's feedback.

Not only was it easier for Drew Altizer Photography to work and collaborate with key stakeholders that helped generate profit for his business, but the integrated custom-built eCommerce website development also drastically improved his online sales while generating more useful metrics and sales reports.

Learn more on our website

Executive Interview of Spiral Scout

John W. Griffin
John W. Griffin
Co-founder & CEO
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Please provide your feedback on how GoodFirms has contributed to increasing your visibility among potential clients.
GoodFirms has been instrumental in increasing our visibility in the competitive IT market. Their platform has allowed us to reach a broader audience and showcase our extensive portfolio, enhancing our credibility and attracting potential clients.
Please introduce your company and describe your role within the organization.
Spiral Scout is a full-service software development company with a strong focus on building innovative solutions that solve real-world problems for clients worldwide using AI or software development. As the CEO, I lead Spiral Scout with a commitment to innovation, quality, and client satisfaction, ensuring we remain at the forefront of the industry by embracing cutting-edge technologies like AI and fostering a development culture of proactiveness, excellence, and creativity.
What inspired the founding of your company, and what is the story behind its inception?
Spiral Scout began as a fortuitous encounter between a former Wall Street trader, John Griffin, and Anton “JD” Titov, then a 19-year-old white knight hacker and computer programmer from Minsk, Belarus, who connected over a cybersecurity incident. This partnership marked the foundation of Spiral Scout, a full-service software development agency dedicated to providing innovative solutions and exceptional client service.

Spiral Scout was founded with the vision of creating a more flexible and responsive IT services provider. Our goal was to build a company that could quickly adapt to changes in technology and market demands while maintaining a high standard of quality.

Based in San Francisco, we have grown to a robust team, serving a wide array of industries with cutting-edge technology solutions. Starting with just three people, the company has grown significantly, serving over 95 clients with a diverse team of over 75 professionals, including engineers, designers, and project managers.
What are the core values and principles that drive your company's culture, and how do you ensure alignment with these values across your team?
Our values—Trust, Owning It, Open Communication, People First, and Passion for Excellence—are not just words on a page; they are principles we live by daily to ensure we make a positive impact on our employees, customers, communities, and beyond.

Trust is fundamental to our relationships. We trust our team members to act with integrity and competence, and this trust extends to our clients, who rely on us for efficient and transparent solutions. By fostering an environment where trust is paramount, we build strong, reliable partnerships that are crucial to our success.

Owning It reflects our commitment to personal responsibility. Each team member takes pride in their work, from writing code to implementing solutions, and we all actively seek ways to improve and add value. This ownership ensures that we deliver on our promises and continuously strive to enhance our client’s experience.

Open Communication is vital for maintaining clarity and transparency. We prioritize clear, candid discussions about project progress and client expectations, ensuring that any issues are addressed promptly. This openness not only prevents misunderstandings but also strengthens our client relationships and project outcomes.

People First underscores our dedication to creating a supportive and nurturing work environment. We value the well-being of our employees and clients, and we celebrate each other's growth and successes. By fostering a positive, collaborative atmosphere, we ensure that everyone at Spiral Scout feels valued and motivated.

Finally, our Passion for Excellence drives us to push boundaries and continuously improve. We embrace challenges and innovation, striving to deliver exceptional service and pioneering software solutions. This passion fuels our pursuit of excellence and inspires us to learn and grow from every experience.

By embedding these values into every aspect of our operations, we ensure that our team remains aligned with our mission and is empowered to contribute to our collective success. Our commitment to these principles not only defines who we are but also shapes the future we are working towards.
Can you highlight some of the key achievements or milestones your company has accomplished since its inception?
Since our inception, we've reached several key milestones, including expanding our team to over 100 IT professionals, establishing multiple offices across the globe, and being recognized by industry-leading platforms as a top software developer.
Could you explain your company's business model? Do you primarily operate with an in-house team or utilize third-party vendors/outsourcing?
We primarily operate with an in-house team to maintain control over the quality of our projects. This allows us to deliver custom solutions that truly align with our clients’ needs while fostering a strong, collaborative team culture.
How does your company differentiate itself from competitors in the industry?
Our differentiation lies in our approach to treating each client’s project as if it were our own, ensuring that we not only deliver technically efficient solutions but also provide strategic value that helps our clients achieve their business objectives.
How would you describe the dynamics within your team, and how do you foster collaboration and teamwork to achieve common goals?
Our team dynamics are built on mutual respect, open communication, and a shared vision. We foster collaboration through regular team meetings, workshops, and retreats that help us stay connected and aligned on our objectives.

Our team thrives on transparency and collaboration. We ensure open communication through regular knowledge sharing, meetings, and town halls. Our leadership team embodies our core values and creates an environment where every voice is heard. By fostering cross-functional teamwork and supporting professional development, we align our efforts and achieve our common goals together.
What measures do you take to support the professional development and growth of your employees? Do you offer training programs or opportunities for skill enhancement?
We are committed to the professional growth of our employees, offering various training programs, certifications, and continuous learning opportunities to help them advance in their careers.

Supporting professional development is a core part of our commitment to excellence. Our team members, driven by a passion for continuous learning, often take the initiative to seek out new skills. We also use performance reviews to identify and recommend relevant training programs. Currently, we have company-wide learning goals, such as enhancing AI expertise. Additionally, our internal knowledge-sharing presentations and educational department activities provide ongoing opportunities for skill enhancement and growth.
Could you share a notable success story or case study that exemplifies the impact your company has had on a client's business?
One standout success story involves our collaboration with Consensus to enhance their demo automation platform. Facing demands from Fortune 500 companies like Oracle, IBM, and HP, Consensus needed to elevate their platform to meet stringent security, compliance, and architectural requirements. Our team implemented significant upgrades, integrating Temporal's workflow automation for scalable video demo processing. This overhaul not only met the high standards of their enterprise clients but also achieved considerable cost savings. By eliminating the need for expensive third-party platforms, Consensus saved over $100,000 annually, while also reducing monthly expenses associated with servers, hosting, and video storage. This project exemplifies our ability to deliver tailored, impactful solutions that drive substantial business efficiencies and cost reductions for our clients.
What industries do you primarily cater to, and do you have a significant percentage of repeat clients? If so, what is the ratio of repeat clients?
We cater to a diverse range of industries with a strong focus on providing digital excellence and innovative solutions. Our clientele spans sectors such as eCommerce, healthcare, education, financial services, and more. We have a strong reputation for building responsive e-commerce storefronts, developing custom mobile and web applications, and integrating various software solutions to meet the specific needs of our clients, regardless of their industry.

As for client retention, we pride ourselves on forming long-term partnerships with a significant percentage of repeat clients. 
What initiatives does your company undertake to foster innovation and stay at the forefront of industry trends? Do you invest in research and development projects?
Spiral Scout is dedicated to advancing innovation and maintaining its industry leadership by actively investing in cutting-edge AI technologies and workflow automation. A key area of our research and development efforts is our AI-driven platform, Wippy. This platform is designed to boost task management and productivity by enabling AI agents to collaborate on complex tasks, which enhances smooth operations and scalability. Such capabilities drive growth and cut operational costs.

As experts in Temporal technology, we assist businesses in refining their operations through sophisticated workflow orchestration. Our initiatives with Temporal technology are aimed at helping businesses achieve higher efficiency and adaptability in their processes.

These strategic investments ensure that we remain at the forefront of technology, providing our clients with innovative solutions essential for competitive success in today's dynamic market.
Please share some of the most sought-after services that clients approach your company for.
Spiral Scout is highly regarded for a diverse range of services tailored to enhance business operations and digital transformation. Key services frequently sought by clients include:
AI Agent Automation: Our expertise in AI automation is consistently in demand, with solutions like the Wippy Framework enhancing task management through AI-driven multi-agent systems. These systems facilitate complex data workflows and automate routine tasks, significantly boosting efficiency and operational capabilities.

Custom Software Development: We provide comprehensive software development services, specializing in creating scalable web, mobile, and e-commerce applications that are tailor-made to meet the specific needs of our clients. Our approach ensures rapid market entry and long-term success for the platforms we develop.

E-commerce Development: Leveraging years of experience, we build responsive e-commerce platforms that help businesses increase their online presence, enhance user engagement, and boost sales. Our e-commerce solutions are customized for both direct-to-consumer and wholesale ventures, addressing unique market demands and consumer behavior.

Temporal Consulting and Development: As a partner of Temporal, we offer specialized services in workflow automation, helping businesses streamline complex processes and improve the scalability and reliability of their operations.

Mobile App Development: Recognized for our proficiency in mobile app development, we create high-quality native and cross-platform apps. Our expertise with React Native and other modern frameworks ensures that the apps we develop not only meet but exceed the guidelines of app stores, facilitating quicker approvals and market access.
How do you build and maintain strong relationships with your clients, and what mechanisms do you have in place for gathering and acting upon client feedback?
We maintain strong relationships through regular communication, transparent project management, and a client-centric approach. We gather feedback through surveys and direct interviews, which inform our continuous improvement processes.
How has your company adapted to changes and challenges in the business landscape, and what strategies have you employed to ensure resilience and sustainability?
We adapt by staying agile, continuously learning, and being proactive in our strategic planning. This resilience has enabled us to thrive in a changing market and maintain long-term sustainability.
What payment structure do you typically follow when billing clients? Is it Pay per Feature, Fixed Cost, or Pay per Milestone (phases, months, versions, etc.)?
We offer flexible billing models, including fixed cost, pay per feature, and pay per milestone, allowing us to accommodate the varying needs and budgets of our clients.
Do you accept projects that meet your basic budget requirements? If yes, what is the minimum budget requirement? If no, what is the minimum budget you have worked with in the past?
We generally accept projects that align with our expertise and scheduling capabilities, with our minimum engagement typically starting at $25,000, with exceptions made if the idea is really unique or a strong founder is leading the company.
Can you provide an overview of the price range (minimum and maximum) of the projects your company worked on in 2023?
In 2023, our projects ranged from $25000 to 1,000,000, depending on the complexity, team size, and duration of the engagement.
What technological capabilities does your company possess, and are there any ongoing or planned investments in technology infrastructure or tools to enhance your services?
Spiral Scout is at the forefront of technological innovation, specializing in AI automation and workflow optimization using the Wippy framework and Temporal technology. Our technological capabilities include:
  • AI-Powered Multi-Agent Systems: We develop advanced AI systems capable of automating complex tasks, improving operational efficiency, and enhancing decision-making processes
  • Temporal Consulting and Development: As an experienced partner in Temporal technology, we provide comprehensive consulting, integration, and development services. This includes building scalable and efficient workflows, which are essential for businesses looking to streamline operations and enhance productivity.
  • AI and Machine Learning: Our services extend to sophisticated AI-driven solutions like the Wippy Framework, which supports dynamic workflows and multi-agent communication, enabling businesses to manage tasks more efficiently and reduce operational costs.
Ongoing and planned investments include further development of our AI capabilities and expanding our Temporal technology services, ensuring that our solutions remain cutting-edge and highly scalable. These investments aim to support the growing needs of our clients, helping them to remain competitive in a rapidly evolving digital landscape.
Where do you envision your company in the next 10 years? What are your long-term goals and aspirations for growth and development?
Over the next decade, we aim to further our reach globally, expand our service offerings, and continue to be innovators in the tech space. Our long-term goals include sustainable growth, continuous improvement in customer service, and maintaining our status as industry leaders.