Full-Service Software Development Company, USA

Spiral Scout builds AI agent systems and production workflow automation for companies that need more than a proof-of-concept.

Founded in San Francisco in 2010, we are a team of 120+ engineers with 16 years of production engineering behind us. We are a certified Temporal Solution Provider, the creators of Wippy.ai, an intelligent runtime built specifically for production-ready agent systems, and the named Clutch Global Winner for AI Agents in 2025. 612+ projects shipped since 2010.

United States

460 31st Ave, 94121

4159030235

Why Spiral Scout?

Production-grade AI, not demos
You own the system, zero vendor lock-in
Temporal-certified, Wippy runtime creators

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Service Focus

Focus of Software Development

PHP - 30%
Javascript - 20%
Python - 10%
Ajax - 10%
ReactJS - 5%
Java - 5%
AngularJS - 5%
Node.js - 5%
.NET - 5%
Laravel - 5%

Industry Focus

E-commerce - 30%
Information Technology - 20%
Designing - 15%
Business Services - 10%
Consumer Products - 10%
Education - 10%
Government - 5%

Client Focus

40% Small Business

45% Midmarket Business

15% Enterprise

AI Tools & Purpose

Gemini

Analysis and summarization

Review Analytics of Spiral Scout

7
Total Reviews

4.9/5
Overall Rating

0
Recent Reviews

What Users Say

Working with Spiral Scout was quick, easy, and highly efficient.

Dr. Thara Vayali, ND, Chief Medical Officer at Hey Freya

Extremely positive experience, I highly recommend Spiral Scout for anyone needing a Shopify site.

Christine I

Dedicated, Intelligent, and Reliable

Nic Brown

Great Job on our Platform Migration and Ongoing Maintenance Work

Megan Harvey, Digital Marketing Manager at at Human Touch, LLC

Great Development Asset

Brian Zurcher, VP of Customer Success at Consensus

What Users Like The Most

What stood out the most about the company was their professionalism, creativity, and technical know-how. They handled every aspect of the project with a high level of professionalism, ensuring that everything ran smoothly from start to finish. Their creativity was evident while their technical expertise ensured that the website was fully functional and user-friendly.
The ability to address challenging tasks in a very time- and effort-efficient way.
Spiral Scout’s ability to take our needs, budget, and timelines, and suggest forward-thinking improvements was impressive. Their collaborative approach, clear communication, and seamless teamwork made working with them a pleasure.

What Users Like The Least

I don't think so
There were no suggestions for improvement in this project—they were great!
Sometimes off on timeline estimates but are always good at updating us when projects may go longer than expected.

Detailed Reviews of Spiral Scout

4.97 Reviews

Dr. Thara Vayali, ND, Chief Medical Officer at Hey Freya

Posted on Sep 11, 2024

Working with Spiral Scout was quick, easy, and highly efficient.

monitor, and track our clients' lab orders seamlessly. They took our initial requirements and enhanced them by suggesting more efficient and valuable solutions than we had anticipated. The team communicated effectively through virtual meetings and email, always keeping us informed about progress and next steps.

We needed a dashboard that could integrate bidirectionally with Shopify, Vendor Labs, and other third-party apps, while allowing us to sort, filter, edit, and live update information. Spiral Scout’s team not only built this system but ensured it was user-friendly, with notifications and live updates that synced back to Shopify and Vendor platforms.

Their ability to smoothly hand off tasks between team members and maintain clear roles and responsibilities made the entire process feel like working with a well-oiled machine. Pricing fit our budget, the team was a great cultural fit, and their company values aligned perfectly with ours.

What was the project name that you have worked with Spiral Scout?

Dashboard Dev for Health Products Company

What service was provided as part of the project?

Web Design

Describe your project in brief

We partnered with Spiral Scout to build an administrative dashboard for managing lab test results, which involved linking multiple vendors, apps, and platforms. The goal was to create a seamless system that would serve both our Operations and Health teams, while integrating with Shopify, Vendor Labs, and third-party apps.

What is it about the company that you appreciate the most?

Spiral Scout’s ability to take our needs, budget, and timelines, and suggest forward-thinking improvements was impressive. Their collaborative approach, clear communication, and seamless teamwork made working with them a pleasure.

What was it about the company that you didn't like which they should do better?

There were no suggestions for improvement in this project—they were great!

Rating Breakdown

Quality
Schedule & Timing
Communication
Overall Rating

Project Detail

$10001 to $50000
Completed
Consumer Products

Christine I

Posted on May 2, 2024

Extremely positive experience, I highly recommend Spiral Scout for anyone needing a Shopify site.

Working with Spiral Scout has been a joy. After dealing with two disappointing web developers, finding them was a relief. I had a Figma design ready and needed it translated into a Shopify site. The team showed professionalism, creativity, and tech know-how from start to finish. The design outcome couldn't be better. They stuck closely to the original files, which was crucial considering the effort put into them. When adjustments were needed, they suggested changes that matched my brand, resulting in a stunning online presence. We hit a tough design snag near the end, but the whole team was dedicated and found a solution. Communication was top-notch throughout. Weekly meetings kept us on track, and they were patient in guiding me through the process as a newbie to web design and e-commerce.

What was the project name that you have worked with Spiral Scout?

Shopify Website

What service was provided as part of the project?

Web Development, Web Design

Describe your project in brief

We hired Spiral Scout team to build our Shopify website based on a Figma file that had already been designed.

What is it about the company that you appreciate the most?

What stood out the most about the company was their professionalism, creativity, and technical know-how. They handled every aspect of the project with a high level of professionalism, ensuring that everything ran smoothly from start to finish. Their creativity was evident while their technical expertise ensured that the website was fully functional and user-friendly.

What was it about the company that you didn't like which they should do better?

I don't think so

Rating Breakdown

Quality
Schedule & Timing
Communication
Overall Rating

Project Detail

$0 to $10000
Completed
Media

Nic Brown

Posted on Jul 23, 2020

Dedicated, Intelligent, and Reliable

SpiralScout has a team of very intelligent employees that are very detail oriented and dedicated to quality work. The knowledge and expertise they have span many areas and have been able to come up with a solution for anything we throw at them. We value their expert opinions and feedback in every project we work on with them.

What service was provided as part of the project?

E-commerce Development

Rating Breakdown

Quality
Schedule & Timing
Communication
Overall Rating

Megan Harvey, Digital Marketing Manager at at Human Touch, LLC

Posted on Jul 14, 2020

Great Job on our Platform Migration and Ongoing Maintenance Work

Spiral Scout completed a major platform migration for us and were extremely flexible, communicated promptly and worked long hours to deliver on time. Their work has received positive feedback from several people in our company ranging from our CEO to our Accounting Department who were impressed with their ability to stay in budget on such a large scale project. We continue to use them for our web development and intend to keep increasing their scope of work as we discover the broad range of services that is covered by their knowledgeable teams.

Spiral Scout leadership is highly collaborative and is always willing to pivot rapidly to meet business goals. Our project manager is detail oriented and organized and excels at follow-up and keeping our team informed and focused. They have been an excellent fit with our organization.

What service was provided as part of the project?

Web Development, E-commerce Development

What is it about the company that you appreciate the most?

Spiral Scout has been extremely easy to communicate and work with, and has demonstrated a strong drive to deliver seamless project execution within even a limited time frame.

Rating Breakdown

Quality
Schedule & Timing
Communication
Overall Rating

Project Detail

$50001 to $200000

Eric R

Posted on Jun 25, 2020

Amazing service and expertise...

Spiral Scout really looks out for their clients. And they don't mind hand-holding either, for those of us that aren't tech savy!

What service was provided as part of the project?

Mobile App Development

What is it about the company that you appreciate the most?

Constant communication. Always easy to reach someone to discuss any issues.

What was it about the company that you didn't like which they should do better?

Nothing. I have never had a single problem with them.

Rating Breakdown

Quality
Schedule & Timing
Communication
Overall Rating

Project Detail

$50001 to $200000

Brian Zurcher, VP of Customer Success at Consensus

Posted on Jun 25, 2020

Great Development Asset

We have been working with Spiral Scout for years on our core application and they have been a great asset in helping us build a great product. They are focused, great to work with, and always willing to go the extra mile to deliver what we need and ensuring we are seeing good value in our relationship.

What service was provided as part of the project?

Web Development, Software Development

What is it about the company that you appreciate the most?

Great at helping us understand different options and approaches for the features and services we want to provide and always willing to explore new ideas with us.

What was it about the company that you didn't like which they should do better?

Sometimes off on timeline estimates but are always good at updating us when projects may go longer than expected.

Rating Breakdown

Quality
Schedule & Timing
Communication
Overall Rating

Lyudmila Kiseleva, Owner, CEO at IM Action

Posted on May 31, 2018

Great SEO Partnership

IM Action partners with Spiral Scout on a couple of search engine optimization and marketing projects. Since we started working with John Griffin and his team, they’ve always been very accessible and quick to respond to all inquiries and requests we have. Whenever we reach out to John, we replies within 2-3 hours. All members of Spiral Scout team we’ve had the pleasure to deal with are deeply proficient in their field. Their attention to details and at the same time focus on the bigger picture help us stick to deadlines and exceed our clients' expectations. We’re looking forward to more interesting and challenging projects our firms will work on together.

What service was provided as part of the project?

Web Development, Web Design

What is it about the company that you appreciate the most?

The ability to address challenging tasks in a very time- and effort-efficient way.

Rating Breakdown

Quality
Schedule & Timing
Communication
Overall Rating

Project Detail

$10001 to $50000

Company Response

Spiral Scout

Thanks, Liudmila. We continue to enjoy working and growing with your team.

Posted on Mar 26, 2019

Client Portfolio of Spiral Scout

Project Industry

E-commerce - 22.2%
Business Services - 3.7%
Real Estate - 3.7%
Art, Entertainment & Music - 3.7%
Government - 3.7%
Education - 3.7%
Information Technology - 25.9%
Retail - 3.7%
Financial & Payments - 3.7%
Banking - 3.7%
Manufacturing - 11.1%
Media - 3.7%
Legal & Compliance - 3.7%
Healthcare & Medical - 3.7%

Major Industry Focus

Information Technology

Project Cost

$100001 to $500000 - 25.9%
$500000+ - 37%
$10001 to $50000 - 18.5%
$50001 to $100000 - 14.8%
Not Disclosed - 3.7%

Common Project Cost

$500000+

Project Timeline

Not Disclosed - 33.3%
Ongoing - 3.7%
1 to 25 Weeks - 37%
26 to 50 Weeks - 11.1%
51 to 100 Weeks - 14.8%

Project Timeline

1 to 25 Weeks

Clients: 16

Unilog Corp
Inturn
PG&E
Maharani Weddings
Adobe
Wagfield
Blue Oak
Debbi Fields
ThoughtForm
Drew Altizer Photography
Skycatch
eLearning Brothers
Benchmark Education
Off the Menu
Coca-Cola
ZOOM

Portfolios: 27

Executive Interview of Spiral Scout

John W. Griffin

Co-founder & CEO

Visit Profile

Please provide your feedback on how Goodfirms has contributed to increasing your visibility among potential clients.

Goodfirms has been instrumental in increasing our visibility in the competitive IT market. Their platform has allowed us to reach a broader audience and showcase our extensive portfolio, enhancing our credibility and attracting potential clients.

Please introduce your company and describe your role within the organization.

Spiral Scout is a full-service software development company with a strong focus on building innovative solutions that solve real-world problems for clients worldwide using AI or software development. As the CEO, I lead Spiral Scout with a commitment to innovation, quality, and client satisfaction, ensuring we remain at the forefront of the industry by embracing cutting-edge technologies like AI and fostering a development culture of proactiveness, excellence, and creativity.

What inspired the founding of your company, and what is the story behind its inception?

Spiral Scout began as a fortuitous encounter between a former Wall Street trader, John Griffin, and Anton “JD” Titov, then a 19-year-old white knight hacker and computer programmer from Minsk, Belarus, who connected over a cybersecurity incident. This partnership marked the foundation of Spiral Scout, a full-service software development agency dedicated to providing innovative solutions and exceptional client service.

Spiral Scout was founded with the vision of creating a more flexible and responsive IT services provider. Our goal was to build a company that could quickly adapt to changes in technology and market demands while maintaining a high standard of quality.

Based in San Francisco, we have grown to a robust team, serving a wide array of industries with cutting-edge technology solutions. Starting with just three people, the company has grown significantly, serving over 95 clients with a diverse team of over 75 professionals, including engineers, designers, and project managers.

What are the core values and principles that drive your company's culture, and how do you ensure alignment with these values across your team?

Our values—Trust, Owning It, Open Communication, People First, and Passion for Excellence—are not just words on a page; they are principles we live by daily to ensure we make a positive impact on our employees, customers, communities, and beyond.

Trust is fundamental to our relationships. We trust our team members to act with integrity and competence, and this trust extends to our clients, who rely on us for efficient and transparent solutions. By fostering an environment where trust is paramount, we build strong, reliable partnerships that are crucial to our success.

Owning It reflects our commitment to personal responsibility. Each team member takes pride in their work, from writing code to implementing solutions, and we all actively seek ways to improve and add value. This ownership ensures that we deliver on our promises and continuously strive to enhance our client’s experience.

Open Communication is vital for maintaining clarity and transparency. We prioritize clear, candid discussions about project progress and client expectations, ensuring that any issues are addressed promptly. This openness not only prevents misunderstandings but also strengthens our client relationships and project outcomes.

People First underscores our dedication to creating a supportive and nurturing work environment. We value the well-being of our employees and clients, and we celebrate each other's growth and successes. By fostering a positive, collaborative atmosphere, we ensure that everyone at Spiral Scout feels valued and motivated.

Finally, our Passion for Excellence drives us to push boundaries and continuously improve. We embrace challenges and innovation, striving to deliver exceptional service and pioneering software solutions. This passion fuels our pursuit of excellence and inspires us to learn and grow from every experience.

By embedding these values into every aspect of our operations, we ensure that our team remains aligned with our mission and is empowered to contribute to our collective success. Our commitment to these principles not only defines who we are but also shapes the future we are working towards.

Can you highlight some of the key achievements or milestones your company has accomplished since its inception?

Since our inception, we've reached several key milestones, including expanding our team to over 100 IT professionals, establishing multiple offices across the globe, and being recognized by industry-leading platforms as a top software developer.

Could you explain your company's business model? Do you primarily operate with an in-house team or utilize third-party vendors/outsourcing?

We primarily operate with an in-house team to maintain control over the quality of our projects. This allows us to deliver custom solutions that truly align with our clients’ needs while fostering a strong, collaborative team culture.

How does your company differentiate itself from competitors in the industry?

Our differentiation lies in our approach to treating each client’s project as if it were our own, ensuring that we not only deliver technically efficient solutions but also provide strategic value that helps our clients achieve their business objectives.

How would you describe the dynamics within your team, and how do you foster collaboration and teamwork to achieve common goals?

Our team dynamics are built on mutual respect, open communication, and a shared vision. We foster collaboration through regular team meetings, workshops, and retreats that help us stay connected and aligned on our objectives.

Our team thrives on transparency and collaboration. We ensure open communication through regular knowledge sharing, meetings, and town halls. Our leadership team embodies our core values and creates an environment where every voice is heard. By fostering cross-functional teamwork and supporting professional development, we align our efforts and achieve our common goals together.

What measures do you take to support the professional development and growth of your employees? Do you offer training programs or opportunities for skill enhancement?

We are committed to the professional growth of our employees, offering various training programs, certifications, and continuous learning opportunities to help them advance in their careers.

Supporting professional development is a core part of our commitment to excellence. Our team members, driven by a passion for continuous learning, often take the initiative to seek out new skills. We also use performance reviews to identify and recommend relevant training programs. Currently, we have company-wide learning goals, such as enhancing AI expertise. Additionally, our internal knowledge-sharing presentations and educational department activities provide ongoing opportunities for skill enhancement and growth.

Could you share a notable success story or case study that exemplifies the impact your company has had on a client's business?

One standout success story involves our collaboration with Consensus to enhance their demo automation platform. Facing demands from Fortune 500 companies like Oracle, IBM, and HP, Consensus needed to elevate their platform to meet stringent security, compliance, and architectural requirements. Our team implemented significant upgrades, integrating Temporal's workflow automation for scalable video demo processing. This overhaul not only met the high standards of their enterprise clients but also achieved considerable cost savings. By eliminating the need for expensive third-party platforms, Consensus saved over $100,000 annually, while also reducing monthly expenses associated with servers, hosting, and video storage. This project exemplifies our ability to deliver tailored, impactful solutions that drive substantial business efficiencies and cost reductions for our clients.

What industries do you primarily cater to, and do you have a significant percentage of repeat clients? If so, what is the ratio of repeat clients?

We cater to a diverse range of industries with a strong focus on providing digital excellence and innovative solutions. Our clientele spans sectors such as eCommerce, healthcare, education, financial services, and more. We have a strong reputation for building responsive e-commerce storefronts, developing custom mobile and web applications, and integrating various software solutions to meet the specific needs of our clients, regardless of their industry.

As for client retention, we pride ourselves on forming long-term partnerships with a significant percentage of repeat clients.

What initiatives does your company undertake to foster innovation and stay at the forefront of industry trends? Do you invest in research and development projects?

Spiral Scout is dedicated to advancing innovation and maintaining its industry leadership by actively investing in cutting-edge AI technologies and workflow automation. A key area of our research and development efforts is our AI-driven platform, Wippy. This platform is designed to boost task management and productivity by enabling AI agents to collaborate on complex tasks, which enhances smooth operations and scalability. Such capabilities drive growth and cut operational costs.

As experts in Temporal technology, we assist businesses in refining their operations through sophisticated workflow orchestration. Our initiatives with Temporal technology are aimed at helping businesses achieve higher efficiency and adaptability in their processes.

These strategic investments ensure that we remain at the forefront of technology, providing our clients with innovative solutions essential for competitive success in today's dynamic market.

Please share some of the most sought-after services that clients approach your company for.

Spiral Scout is highly regarded for a diverse range of services tailored to enhance business operations and digital transformation. Key services frequently sought by clients include:

AI Agent Automation: Our expertise in AI automation is consistently in demand, with solutions like the Wippy Framework enhancing task management through AI-driven multi-agent systems. These systems facilitate complex data workflows and automate routine tasks, significantly boosting efficiency and operational capabilities.

Custom Software Development: We provide comprehensive software development services, specializing in creating scalable web, mobile, and e-commerce applications that are tailor-made to meet the specific needs of our clients. Our approach ensures rapid market entry and long-term success for the platforms we develop.

E-commerce Development: Leveraging years of experience, we build responsive e-commerce platforms that help businesses increase their online presence, enhance user engagement, and boost sales. Our e-commerce solutions are customized for both direct-to-consumer and wholesale ventures, addressing unique market demands and consumer behavior.

Temporal Consulting and Development: As a partner of Temporal, we offer specialized services in workflow automation, helping businesses streamline complex processes and improve the scalability and reliability of their operations.

Mobile App Development: Recognized for our proficiency in mobile app development, we create high-quality native and cross-platform apps. Our expertise with React Native and other modern frameworks ensures that the apps we develop not only meet but exceed the guidelines of app stores, facilitating quicker approvals and market access.

How do you build and maintain strong relationships with your clients, and what mechanisms do you have in place for gathering and acting upon client feedback?

We maintain strong relationships through regular communication, transparent project management, and a client-centric approach. We gather feedback through surveys and direct interviews, which inform our continuous improvement processes.

How has your company adapted to changes and challenges in the business landscape, and what strategies have you employed to ensure resilience and sustainability?

We adapt by staying agile, continuously learning, and being proactive in our strategic planning. This resilience has enabled us to thrive in a changing market and maintain long-term sustainability.

What payment structure do you typically follow when billing clients? Is it Pay per Feature, Fixed Cost, or Pay per Milestone (phases, months, versions, etc.)?

We offer flexible billing models, including fixed cost, pay per feature, and pay per milestone, allowing us to accommodate the varying needs and budgets of our clients.

Do you accept projects that meet your basic budget requirements? If yes, what is the minimum budget requirement? If no, what is the minimum budget you have worked with in the past?

We generally accept projects that align with our expertise and scheduling capabilities, with our minimum engagement typically starting at $25,000, with exceptions made if the idea is really unique or a strong founder is leading the company.

Can you provide an overview of the price range (minimum and maximum) of the projects your company worked on in 2023?

In 2023, our projects ranged from $25000 to 1,000,000, depending on the complexity, team size, and duration of the engagement.

What technological capabilities does your company possess, and are there any ongoing or planned investments in technology infrastructure or tools to enhance your services?

Spiral Scout is at the forefront of technological innovation, specializing in AI automation and workflow optimization using the Wippy framework and Temporal technology. Our technological capabilities include:

AI-Powered Multi-Agent Systems: We develop advanced AI systems capable of automating complex tasks, improving operational efficiency, and enhancing decision-making processes
Temporal Consulting and Development: As an experienced partner in Temporal technology, we provide comprehensive consulting, integration, and development services. This includes building scalable and efficient workflows, which are essential for businesses looking to streamline operations and enhance productivity.
AI and Machine Learning: Our services extend to sophisticated AI-driven solutions like the Wippy Framework, which supports dynamic workflows and multi-agent communication, enabling businesses to manage tasks more efficiently and reduce operational costs.

Ongoing and planned investments include further development of our AI capabilities and expanding our Temporal technology services, ensuring that our solutions remain cutting-edge and highly scalable. These investments aim to support the growing needs of our clients, helping them to remain competitive in a rapidly evolving digital landscape.

Where do you envision your company in the next 10 years? What are your long-term goals and aspirations for growth and development?

Over the next decade, we aim to further our reach globally, expand our service offerings, and continue to be innovators in the tech space. Our long-term goals include sustainable growth, continuous improvement in customer service, and maintaining our status as industry leaders.

Spiral Scout

Why Spiral Scout?

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Review Analytics of Spiral Scout

What Users Say

What Users Like The Most

What Users Like The Least

Detailed Reviews of Spiral Scout

Working with Spiral Scout was quick, easy, and highly efficient.

What was the project name that you have worked with Spiral Scout?

What service was provided as part of the project?

Describe your project in brief

What is it about the company that you appreciate the most?

What was it about the company that you didn't like which they should do better?

Rating Breakdown

Project Detail

Extremely positive experience, I highly recommend Spiral Scout for anyone needing a Shopify site.

What was the project name that you have worked with Spiral Scout?

What service was provided as part of the project?

Describe your project in brief

What is it about the company that you appreciate the most?

What was it about the company that you didn't like which they should do better?

Rating Breakdown

Project Detail

Dedicated, Intelligent, and Reliable

What service was provided as part of the project?

Rating Breakdown

Great Job on our Platform Migration and Ongoing Maintenance Work

What service was provided as part of the project?

What is it about the company that you appreciate the most?

Rating Breakdown

Project Detail

Amazing service and expertise...

What service was provided as part of the project?

What is it about the company that you appreciate the most?

What was it about the company that you didn't like which they should do better?

Rating Breakdown

Project Detail

Great Development Asset

What service was provided as part of the project?

What is it about the company that you appreciate the most?

What was it about the company that you didn't like which they should do better?

Rating Breakdown

Great SEO Partnership

What service was provided as part of the project?

What is it about the company that you appreciate the most?

Rating Breakdown

Project Detail

Client Portfolio of Spiral Scout

Project Industry

Major Industry Focus

Project Cost

Common Project Cost

Project Timeline

Project Timeline

Clients: 16

Portfolios: 27

Executive Interview of Spiral Scout