Telecom-Express

TelecomExpress was incorporated in 2006 to deliver a large-scale outsourcing contact center for one of the Russia’s national corporate champions. The company launched its active operations in 2010 and in less than three years TelecomExpress has emerged as premier national player in the contact center outsourcing market, demonstrating sustainable growth and development. In 2012 TelecomExpress has acquired Territoriya Kontaktov, one of the region’s largest outsourcing contact centers, owned by VimpelCom.

Our core competitive advantage is the state-of-the-art hardware and software platform, a unique contact center solution, which was designed and fine-tuned to deliver contact center services of any size and complexity. The platform is based on industry’s best technological solutions and software applications, such as Genesys intelligent call routing center and work force management system, Client Relationship Management (CRM), Microsoft SharePoint Knowledge Management (KM), and speech recognition and synthesis technologies.