Unity Communications

Your BPO Partner in the Philippines and Costa Rica
5.0 (4 Reviews) Write a Review
Overview
< $25/hr
250 - 999
2009
An INC5000 company - We are a USA Based international BPO with centers in the US, Philippines, and Costa Rica. We specialize in companies that are looking for small teams to augment their staff in the US, Canada, UK, Australia, and Europe for their first outsourcing project. We work with startups, SMB's, and medium businesses that are looking to outsource for the first time and need a "white glove" experience. As a telecom integrator, we are

An INC5000 company - We are a USA Based international BPO with centers in the US, Philippines, and Costa Rica. We specialize in companies that are looking for small teams to augment their staff in the US, Canada, UK, Australia, and Europe for their first outsourcing project. We work with startups, SMB's, and medium businesses that are looking to outsource for the first time and need a "white glove" experience. As a telecom integrator, we are experts at creating a completely seamless customer experience via complex IT, PBX, and Virtual networks in order for your company to have the global presence of large companies but the flexibility of a small startup business.

At Unity Communications - we help all of our clients exceed their mission goals by allowing their core staff to focus on what makes them special and leaders in their industries.

Key Clients
  • AT&T
  • RingCentral
  • Amazon
  • Microsoft
  • Wireless Watchdogs
  • First American Payment Processing
  • Intuit Quickbooks
  • Konika Minolta
  • Fleet Complete
  •  Zontre
  • Sandler Partners
  • Altaworx
  • Telarus

 

us
United States
Unity Communications
1530 E Williams Field Rd, Gilbert, Arizona 85295
(888) 910 0980
ph
Philippines
Unity Communications
Level 10-01 Fort Legend Tower, Manila 1634
+1 (480) 550.8700
cr
Costa Rica
Unity Communications
11 Avenida, San Jose, San Jose
+011-506-4001-7749
Focus Area
Service Focus
  • BPO Services
  • E-commerce Development
  • Business Services
50%
30%
20%
Client Focus
  • Medium Business($10M - $1B)
  • Small Business(< $10M)
  • Large Business(> $1B)
70%
20%
10%
Industries Focus
  • E-commerce
  • Telecommunication
  • Information Technology
  • Business Services
  • Startups
30%
30%
20%
10%
10%
Customer Reviews
5.0 (4 Reviews)

UCaaS PProject

Matt Schnurr
posted on 29/4/21
As a RingCentral partner, Unity Communications has one of the best technology sales support teams built for companies today. Our projects with the Unity team involve customers ranging from large enterprise customers to small SMB with their phone system requirements, implementation, and ongoing customer care. The team did a very thorough job with technical requirements that required research, proposals, and spreadsheet details, and immediate response when required. Very detailed, they created a global response team in the USA, Philippines, and Costa Rica that allowed an extremely effective and high level of communications via omnichannel (Phone, chat, CRM). We highly recommend Unity Communications for your next project. What stood out the most, was their flexibility and easy terms to make our business procurement process much easier. Their back office that handles tech support, customer care, and sales support is one of the leaders in our industry.
Project Details
E-commerce Development
posted on 29/4/21
  • Quality of deliverable
  • Value for money
  • Customer support
  • Overall ratings

Unity Communications saved our firm!

A
10 months ago
Unity Communications saved our firm! We recently found ourselves in a bit of pickle - we were experiencing excessive growth and our two (2) help desk agents gave notice. While we were happy they found opportunities in their industry, we found ourselves at ground zero. Our predicament led us to Unity Communications and we could not be more grateful to have found them. They made the transition to outsourcing our support center seamless, met an aggressive timeline, and had us up and running in no time! They even helped us add a new communication channel so we could meet our customers demands. I am completely blown away by the well-oiled machine Patrick has built and could not be happier.
Project Details
E-commerce Development
$50001 to $200000
10 months ago
  • Quality of deliverable
  • Value for money
  • Customer support
  • Overall ratings

Excellent Service!

R
posted on 18/6/20
Unity Communications handled our back-office tasks, from data entry, emails, to outbound and inbound calls to and from hospitals, and acquiring essential information needed. They have exceptional work ethics and consistently delivers beyond expectations.
Project Details
BPO Services
posted on 18/6/20
  • Quality of deliverable
  • Value for money
  • Customer support
  • Overall ratings

Excellent Service. Unmatched Value.

A
posted on 13/4/21
Upon partnering with Unity Communications, I have drastically changed the productivity of my company. They helped me find resources that were a great fit for my company and increased overall output and workflow. I would recommend them to anyone.
Project Details
BPO Services
posted on 13/4/21
  • Quality of deliverable
  • Value for money
  • Customer support
  • Overall ratings