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Your BPO Partner in the Philippines and Costa Rica

An INC5000 company - We are a USA Based international BPO with centers in the US, Philippines, and Costa Rica. We specialize in companies that are looking for small teams to augment their staff in the US, Canada, UK, Australia, and Europe for their first outsourcing project. We work with startups, SMB's, and medium businesses that are looking to outsource for the first time and need a "white glove" experience. As a telecom integrator, we are experts at creating a completely seamless customer experience via complex IT, PBX, and Virtual networks in order for your company to have the global presence of large companies but the flexibility of a small startup business.

Philippines Philippines
Level 10-01 Fort Legend Tower, Manila, Metro Manila 1634
+1 (480) 550.8700
United States United States
1530 E Williams Field Rd, Gilbert, Arizona 85295
(888) 910 0980
Costa Rica Costa Rica
11 Avenida, San Jose, San Jose
+011-506-4001-7749
< $25/hr
250 - 999
2009

Service Focus

Focus of Business Services
  • Answering Services - 50%
  • Data Entry - 50%
Focus of BPO Services
  • Customer Service - 30%
  • Virtual Assistant - 5%
  • Telemarketing - 5%
  • Payment Processing - 5%
  • Technical Support - 30%
  • Back Office Services - 10%
  • Chat Services - 5%
  • Lead Generation - 5%
  • Email Support - 5%

Industry Focus

  • Telecommunication - 30%
  • E-commerce - 30%
  • Information Technology - 20%
  • Business Services - 10%
  • Startups - 10%

Client Focus

70% Medium Business
20% Small Business
10% Large Business

Review Analytics of Unity Communications

17
Total Reviews
5.0/5
Overall Rating
5
Recent Reviews

What Users Say

Unity Communications was excellent! We were every happy with their services.
Nathan Udall
Nathan Udall , Lawyer at Denton Peterson Dunm
"Everyone we interacted with has been impressive and professional."
Gregory Sweers
Gregory Sweers , CEO at ACTS360 at ACTS360
"Unity Communications is proactive in communication and open to asking questions."
Monika Gugnani
Monika Gugnani , Software Developer at PNC
They did perfectly well, and I am satisfied with their service."
Bisrat Gemechu
Bisrat Gemechu , Director of Casino Operations at Excalibur Hotel & Casino
Their adeptness in understanding and user support stood out.''
Richard Kim
Richard Kim , Area Territory Executive at DITRON DENTAL U.S.A at DITRON DENTAL U.S.A

What Users Like The Most

  • What impressed us the most about Unity Communications was their dedication to delivering exceptional customer service. Their support agents were not only well-trained but also displayed a deep understanding of our products and services.
  • They were dedicated to work and have highly skilled employees to handle services
  • They offer a variety of assistance to help us lay a solid basis for building our own BPO workforce.

What Users Like The Least

  • Our partnership with Unity Communications has been instrumental in achieving our business goals. Their comprehensive BPO services, commitment to excellence, and impressive results have made them a valuable extension of our team.
  • They did perfectly well, and I am satisfied with their service.
  • There's nothing.

Detailed Reviews of Unity Communications

5.0 17 Reviews
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  • Business Services
  • BPO Services
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  • Most Recent
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Nathan Udall

Unity Communications was excellent! We were every happy with their services.

Unity Communications was instrumental in assisting in our business operations and in increasing business efficiency. Unity Communications was quick to respond and to address our concerns and needs. I would highly recommend them.

What was the project name that you have worked with Unity Communications?

Biasness Operations Assistance

What service was provided as part of the project?

Business Services

Describe your project in brief

To assist in business operations/efficiency.

What is it about the company that you appreciate the most?

Their ability to quickly respond to our needs.

What was it about the company that you didn't like which they should do better?

Nothing. We where very pleased with their services.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $0 to $10000
  • Completed
  • Legal & Compliance
Gregory Sweers

"Everyone we interacted with has been impressive and professional."

Unity communication provides customer support services for an IT Services and IT Consulting. The team has provided a support consultant to handle our client's email customer communication and QA. Thanks to Unity communication , We has seen increased customer satisfaction and retention. The team provides high-level, personalized support and is in charge of updating the documentation. Unity communication's smooth operations and result-oriented approach are hallmarks of their performance.

What was the project name that you have worked with Unity Communications?

Customer Service Outsourcing

What service was provided as part of the project?

BPO Services

Describe your project in brief

We hired unity communication on Customer Service Outsourcing for our company called ACTS360, An IT Services and IT Consulting industry.

What is it about the company that you appreciate the most?

Consistency of the service; everyone we interacted with has been impressive and professional.

What was it about the company that you didn't like which they should do better?

We had to replace one of the consultants, but Unity communication quickly provided us with a specialist who is much more effective in meeting our needs

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $10001 to $50000
  • Completed
  • Other Industries
Monika Gugnani

"Unity Communications is proactive in communication and open to asking questions."

Unity Communications provides accounting and bookkeeping support for an accountant. The team helps the client with bookkeeping, financial statements, and account reconciliation using Xero and QuickBooks. Unity Communications' work has accurate financial data, and the team is a reliable partner. The team showcases proficiency, dedication, and a client-focused approach. Unity Communications demonstrates strong project management, maintaining a high level of organization and coordination.

What was the project name that you have worked with Unity Communications?

Business Service

What service was provided as part of the project?

Business Services

Describe your project in brief

Accounting & Bookkeeping Support for Accountant

What is it about the company that you appreciate the most?

It's their reliability as a go-to-partner - combined with their team's proficiency, dedication, and client-focused approach. Unity Communications is proactive in communication and open to asking questions.

What was it about the company that you didn't like which they should do better?

NONE

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $50001 to $200000
  • Completed
  • Financial & Payments
Bisrat Gemechu

They did perfectly well, and I am satisfied with their service."

Unity communication provided call center services for a hotel. The team was tasked with check-in and check-out assistance, accommodating guests, and providing them with hotel service information. Unity communication adeptly accommodated the client's guests during their stay at the hotel. The service provider executed all tasks on time and was highly responsive to our clients needs. Their dedication and highly skilled employees were second to none

What was the project name that you have worked with Unity Communications?

Call Center Sevices for Hotel

What service was provided as part of the project?

BPO Services

Describe your project in brief

Unity communication provided call center services for a hotel.

What is it about the company that you appreciate the most?

They were dedicated to work and have highly skilled employees to handle services

What was it about the company that you didn't like which they should do better?

They did perfectly well, and I am satisfied with their service.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $0 to $10000
  • In Progress
  • Hospitality
Richard Kim

Their adeptness in understanding and user support stood out.''

A Medical Equipment Manufacturing company hired unity communication for call center services. They took care of streamlined query resolution to enhance customer experience for us. we were delighted with unity communication impressive call center services, streamlining communication, and user resolution. unity communication was punctual with deliveries and attentive to the project's needs. we also praised the team's for understanding and support.

What was the project name that you have worked with Unity Communications?

Call Centers

What service was provided as part of the project?

BPO Services

Describe your project in brief

Call Center Services for Medical Equipment Manufacturing Company

What is it about the company that you appreciate the most?

Impressed by the Inbound Call center's alignment with wellness values, effective communication, and collaboration. Cost-effective approach empowers focus on core competencies. Scalability and expertise ensure seamless call handling, multilingual support, and round-the-clock availability. Reduced training time, customer insights, and quick implementation enhance strategic decision-making. Their flexibility and technological prowess have elevated customer service standards.

What was it about the company that you didn't like which they should do better?

Minor room for improvement in response time during peak hours. Overall, a valuable partnership.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $10001 to $50000
  • Completed
  • Healthcare & Medical

They are open-minded, fresh, and enjoyable to work with.

Unity Communication provides accounting services for a financial management company. The team helps with tax returns, bookkeeping, and payroll. The engagement has made decision-making easy for the client. Unity communication provides quality results for their clients.. They go above and beyond the initial goals and expectations.

What was the project name that you have worked with Unity Communications?

Accounting for a law practice company

What service was provided as part of the project?

Business Services

Describe your project in brief

Business (S-corp) TAX return, Personal TAX return, Book-Keeping, Payroll, Non-for-profit.

What is it about the company that you appreciate the most?

The professionalism is outstanding and they always find solutions that benefit our companies growth. They are open-minded, fresh, and enjoyable to work with.

What was it about the company that you didn't like which they should do better?

NONE

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $10001 to $50000
  • Completed
  • Legal & Compliance
Stefan Engl

They offer a variety of assistance to help us lay a solid basis for building our own BPO workforce."

A software company outsources their call center services to Unity communication. The team provides us to access to the tools, workspace, and resources needed to set up a call center operation. Unity communiations provides reliable customer support and resources that have laid a solid foundation for call center processes. The team communicates effectively through email and messaging apps, allowing for seamless engagement.

What was the project name that you have worked with Unity Communications?

Call Center Services for Software Company

What service was provided as part of the project?

BPO Services

Describe your project in brief

We hired unity communication to acquire a call center that is outsourced

What is it about the company that you appreciate the most?

They offer a variety of assistance to help us lay a solid basis for building our own BPO workforce.

What was it about the company that you didn't like which they should do better?

There's nothing.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $10001 to $50000
  • Completed
  • Other Industries

Unitycommunicationshowed a strong dedication to meetingcustomer needs and producing excellent work."

Unity Communications helped us solve a unique H.R. problem that other BPO companies could not. We are enjoying their team of stellar customer support and data-collecting representatives, and are looking forward to a continued successful partnership. During the process of onboarding these reps, we had to perform minimal troubleshooting as Unity has a team of dedicated technical resources who have helped us immensely along the way.

What was the project name that you have worked with Unity Communications?

BPO

What service was provided as part of the project?

BPO Services

Describe your project in brief

We Onboarded Unity communication on Bpo service

What is it about the company that you appreciate the most?

"Their ability to adapt to changes, integrate feedback effectively, and provide post-deployment support was impressive."

What was it about the company that you didn't like which they should do better?

NONE

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $10001 to $50000
  • Completed
  • Insurance
Vanessa Kelly

They are very flexible and responsive

Unity Communications has been providing outstanding service, which has made the our experience quite good. The group always meets deadlines, is proactive, and emails out updates and reports on a regular basis. Their work demonstrates their commitment to going above and beyond expectations. Unity Communications is very quick-paced and detailed, so it’s definitely been a positive experience."

What was the project name that you have worked with Unity Communications?

Business Services

What service was provided as part of the project?

Business Services

Describe your project in brief

we wanted to concentrate on expanding our business and promoting our Company. so we enlisted the services of Unity Communication to handle these tasks efficiently.

What is it about the company that you appreciate the most?

"Their professionalism stands out over those I’ve dealt with before."

What was it about the company that you didn't like which they should do better?

I have nothing they could improve on.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $10001 to $50000
  • Completed
  • Information Technology

"I’m most impressed with their flexibility and willingness to grow."

Unity Communications has been delivering excellent services, leaving the client pleased with the collaboration. The team is quite proactive in terms of providing regular updates and reports via email. Moreover, they consistently deliver on time and are always willing to go beyond the call of duty.

What was the project name that you have worked with Unity Communications?

Accounting Services for retail Company

What service was provided as part of the project?

Business Services

Describe your project in brief

We were transitioning from a career in finance and wanted to focus on building out our small business through marketing our product. I didn’t have time to manage our day-to-day cash flow and bookkeeping operations, so I engaged Unity communication.

What is it about the company that you appreciate the most?

I’m most impressed with their flexibility and willingness to grow. They’re willing to expand their responsibilities, and there’s never a question about whether a task fits into their framework.

What was it about the company that you didn't like which they should do better?

I have nothing they could improve on.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $10001 to $50000
  • Completed
  • Retail
Andrew Foster

Call Center Services for Conair Consumer Products ULC

Unity communication provides call center services for a consumer products and services company. They answer inbound calls, collect information, and create support cases for the support team to handle, With Unity communication inbound call support, the client's call capture rate has improved significantly, increasing from 50–70% to around 95%, exceeding the target. The communicative team's professional yet friendly approach ensures a seamless collaboration and yields a successful partnership. They take their jobs seriously, yet are personable and friendly with our team.

What service was provided as part of the project?

BPO Services

Describe your project in brief

WE onboarded unity communication on Call centers.

What is it about the company that you appreciate the most?

The professionalism across the board - from management and higher up contacts of course, but also with the employees and their interactions with us . They take their jobs seriously, yet are personable and friendly with our team - it doesn't feel like they are contractors - they are truly part of our team.

What was it about the company that you didn't like which they should do better?

Honestly can't think of anything - it's been great from the start!

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $10001 to $50000
  • Manufacturing
Leesa Fotis

Excellent Company! I couldn't ask for more.

The project was executed well and it yielded the desired results. Communication with them was smooth and needs were correctly passed across, Their prompt response, flexibility and professionalism, I am very happy with my experience working with the team. The support and communication were excellent; they understood our needs and delivered promptly. They went beyond what we expected from them, providing ideas that made the project exceptional. Highly recommended!

What was the project name that you have worked with Unity Communications?

Business Services

What service was provided as part of the project?

Business Services

Describe your project in brief

We Onboarded Unity Communications for Business Services

What was it about the company that you didn't like which they should do better?

NONE

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $10001 to $50000
  • Completed
  • Consumer Products
❄️Mingsheng Hong

They saved our company.

"Our partnership with Unity Communications has been instrumental in achieving our business goals." they boosted our customer satisfaction ratings by 20% and reduced operational costs by 15% and response times by 30%. The service provider has delivered all tasks within schedule. Their responsiveness, availability, and understanding approach are commendable with a dedicated account manager always available to address any concerns or make adjustments to the scope of work as needed.

What was the project name that you have worked with Unity Communications?

BPO Services

What service was provided as part of the project?

BPO Services

Describe your project in brief

We Onboarded Unity Communications for BPO Services

What is it about the company that you appreciate the most?

What impressed us the most about Unity Communications was their dedication to delivering exceptional customer service. Their support agents were not only well-trained but also displayed a deep understanding of our products and services.

What was it about the company that you didn't like which they should do better?

Our partnership with Unity Communications has been instrumental in achieving our business goals. Their comprehensive BPO services, commitment to excellence, and impressive results have made them a valuable extension of our team.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $10001 to $50000
  • Completed
  • Other Industries
Amanda Piccone

Unity Communications saved our firm!

Unity Communications saved our firm! We recently found ourselves in a bit of pickle - we were experiencing excessive growth and our two (2) help desk agents gave notice. While we were happy they found opportunities in their industry, we found ourselves at ground zero. Our predicament led us to Unity Communications and we could not be more grateful to have found them. They made the transition to outsourcing our support center seamless, met an aggressive timeline, and had us up and running in no time! They even helped us add a new communication channel so we could meet our customers demands. I am completely blown away by the well-oiled machine Patrick has built and could not be happier.

What service was provided as part of the project?

E-commerce Development

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $50001 to $200000
Matt Schnurr

UCaaS PProject

As a RingCentral partner, Unity Communications has one of the best technology sales support teams built for companies today. Our projects with the Unity team involve customers ranging from large enterprise customers to small SMB with their phone system requirements, implementation, and ongoing customer care. The team did a very thorough job with technical requirements that required research, proposals, and spreadsheet details, and immediate response when required. Very detailed, they created a global response team in the USA, Philippines, and Costa Rica that allowed an extremely effective and high level of communications via omnichannel (Phone, chat, CRM). We highly recommend Unity Communications for your next project. What stood out the most, was their flexibility and easy terms to make our business procurement process much easier. Their back office that handles tech support, customer care, and sales support is one of the leaders in our industry.

What service was provided as part of the project?

E-commerce Development, Engineering Services, Implementation Services

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Executive Interview of Unity Communications

Patrick Brown
Patrick Brown
CEO & Founder
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Please introduce your company and give a brief about your role within the organization.
I am the Founder and CEO of Unity Communications. My primary job is to create partnerships among companies that are looking for outsourcing partners to scale their operations.
What is the story behind starting this company?
In our humble beginning – we were a telecommunications integrator with ATT and other carriers to provide complex B2B solutions for businesses across the USA, Canada, and Mexico. Since I did not have access to VC funding or PE money – I bootstrapped the company and needed to scale. My first team in the USA kept getting poached and had a very difficult challenge to retain and keep employees that would learn and have marketable skills after just a few months with my company. I could not compete with the bigger telecom firms – and felt like I was a “farm” team for larger and better-capitalized companies. I was convinced by my navy friends to hire some people in the Philippines to take over many of the tier 1 tasks and allow my staff in the USA to then concentrate on revenue-generating activities and more complex problem-solving. That was key. I was able to retain my people by giving them more challenging work and higher wages, while the tedious, repetitive, and data entry tasks were done by my Philippines team. It transformed the company. I was my very first client. Other clients that I was working with gave me an opportunity to build teams for them as well – and now is our main revenue.
What are your company’s business model–in house team or third party vendors/ outsourcing?
In-house team. We do not use contractors or other vendors due to loss of quality concerns.
How does your company differentiate itself from the competition?
Bootstrapped, no debt, and no partners. The relationship is pure. The only stakeholders are the agent, client, and unity management. Because of this we can pay people more,  offer better benefits, and maintain healthy profit margins since we don’t have to pay “alimony”.
What industries do you generally cater to? Are your customers repetitive? If yes, what ratio of clients has been repetitive to you?
Any industry that requires detail, is tedious, and repetitive. We work in almost every industry.
Please share some of the services that you offer for which clients approach you the most for?
Healthcare BPO, Tech support for Saas, Accounting A/R and bookkeeping, e-commerce support.
What is your customer satisfaction rate according to you? What steps do you take to cater to your customer’s needs and requirements?
5 star. We enable our agents to have direct client communication so we remove management out of the way in order to make service delivery as efficient as possible.
What kind of support system do you offer to your clients for catering to their queries and issues?
A fully transparent escalation route and management support. From assistant managers, team leads, and directors, to VP and CEO- we will offer a very comprehensive path to ensure control and quality.
What kind of payment structure do you follow to bill your clients? Is it Pay per Feature, Fixed Cost, Pay per Milestone (could be in phases, months, versions etc.)
Hourly – net 15, net 30.
Do you take in projects which meet your basic budget requirement? If yes, what is the minimum requirement? If no, on what minimum budget you have worked for?
Yes. We must have 2 full-time employees – but no contract length.
What is the price range (min and max) of the projects that you catered to in 2021?
2 FTE to 50 FTE.
Where do you see your company in the next 10 years?
That’s a long time – but we believe we are positioned to be one of the most sought-after BPOs to work for in the Philippines.