Please introduce your company and give a brief about your role within the organization.
I've been managing Viha Digital Commerce Private Limited since 2015. Viha Digital Commerce is an ICT company that offers services for eCommerce store development on Magento, Shopify, and Woocommerce platforms. Magento platform is one of our core competencies, and we have a certified Magento team. About fifty Magento Ecommerce Developers work for me. It is my responsibility to oversee all major functions and client communications as a CEO of the Company.
What is the story behind starting this company?
As an experienced web/mobile app developer, I always wanted to start a company. The main reason for incorporating Viha digital commerce company is to create an in-house team capable of providing exceptional services to my clients.
What is your company’s business model–in-house team or third party vendors/ outsourcing?
Our Company has more than 50 ecommerce developer teams to offer in-house solutions to our clients.
How does your company differentiate itself from the competition?
It is our experience and long-term client support that differentiate us from our customers.
What industries do you generally cater to? Are your customers repetitive? If yes, what ratio of clients has been repetitive to you?
In general, we provide services to the eCommerce development industry. We are currently concentrating our efforts on the Magento eCommerce platform. Approximately 75% of our clients have repeatedly hired us, indicating that they require ongoing work and dedicated development.
Please share some of the services that you offer for which clients approach you the most for?
The following are some of the most popular services requested by clients.
● Magento 2 Store Development / Migration / Upgrade
● Magento Commerce Cloud Store
● Hire Certified Magento Developer
● Magento Speed and Performance Optimization
● eCommerce SEO Optimization
● Digital Marketing - Social Media, Google Adwords/PPC
What is your customer satisfaction rate according to you? What steps do you take to cater to your customer’s needs and requirements?
We currently have a customer satisfaction rate of 96 percent, and we intend to increase this to 99 percent or higher in the future. Our Team follows the processes below to provide effective service to our clients.
1. Initial requirement study and discussion with the client via phone/chat.
2. Time frame analysis based on client requirements and questions/feedback.
3. Follow up on those requisite finalizations by phone, chat, or email.
4. Time and cost estimates are finalized.
5. Allocation of Dedicated Resources and Timeline with SOW.
6. Begin work and keep the client up to date on all progress using our project management tool.
7. Every week, make a call to discuss work and set goals for the coming week.
8. Complete each deployment milestone.
9. Testing and feedback.
10. QA report and delivery.
11. Client Final Review / Feedback.
What kind of support system do you offer to your clients for catering to their queries and issues?
We are offering two types of staff support to our clients.
● Hourly based support
● Fixed Price Support
What kind of payment structure do you follow to bill your clients? Is it Pay per Feature, Fixed Cost, Pay per Milestone (could be in phases, months, versions etc.)
Clients typically pay on an hourly basis or a fixed price basis.
Do you take in projects which meet your basic budget requirement? If yes, what is the minimum requirement? If not, on what minimum budget you have worked for?
We have a minimal budget requirement because, based on our expertise, each client has their own requirements. Our starting point is a budget of $3000 USD.
What is the price range (min and max) of the projects that you catered to in 2020?
Our Minimum Price Range of the project is 3000 USD and the Maximum price range depends upon the services requested by the client.
Where do you see your company in the next 10 years?
We would like to become a top-notch eCommerce development industry.
