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Unclaimed Profile
CSI is the provider of Virtual Observer, a workforce engagement solution for contact centers. Virtual Observer's robust features include a web-based user interface, Call Recording, Integrated Screen Capture, Call evaluation and Scoring, Speech Analytics, Agent Portal for E-learning and Agent Development, Surveying, Enterprise Workforce Management, and the solution offers integrations with CRM platforms such as Salesforce, Zendesk and Oracle Service Cloud. Virtual Observer offers a leading cloud-based workforce engagement solution and supports many cloud and premise-based telephony systems, including Five9, Avaya, Cisco, etc.
Locations
United States
165 Burnside Avenue East Hartford, CT 06108,
Hartford,
Connecticut
06108
860-544-2389
Focus Areas
Service Focus
- Implementation Services
Client Focus
- Small Business
Industry Focus
- Business Services
- Consumer Products
- Other Industries
Virtual Observer Reviews
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