WEZOM

The client's conglomerate included 17 companies that had to use 11 separate software products, which significantly complicated work processes and made them longer. Since the client’s business was constantly expanding, it needed a comprehensive CRM solution for sales managers, marketing managers, contact center managers, and department managers. It would automate these processes and minimize the influence of the human factor on the financial side of working with contractors and contracts.

The resulting custom CRM SaaS software had to:

• create and maintain a common client base, contact persons, and contact data within one environment to ensure quick access to it at any time;
• introduce standardization of work with clients thanks to the creation of clear interaction processes and registration of all incoming and outgoing contacts;
• improve the quality of customer service and, as a result, increase sales efficiency and customer loyalty; 
• ensure effective use of the marketing system;
• customize according to client needs;
• have a convenient interface with the ability to adapt UI/UX to the end user;
• provide functionality for creating and assigning tasks for company employees;
• comply with GDPR and the NIST security standard;
• be able to be used both within the client’s companies and sold on a subscription basis to partner companies in the EU.

Our team was aimed to build a comprehensive SaaS CRM software that would cover all the company’s business processes and provide customization opportunities for a specific business niche. Let's find out which approach helped us achieve our goal.

The development of MVP took our team 1.5 years, and currently, this product version is actively used by the client’s companies. At the same time, we continue to work on a full-fledged version of the custom CRM SaaS platform so that the client can supply it to its partners on a paid subscription basis.

Cooper & Hunter is an American company with a century of history. It is one of the world’s largest manufacturers of air conditioners. The CH team reached out to us with the problem of processing service requests. Their managers had to write down the serial numbers of the equipment manually, under the dictation of customers by phone. This process had to be simplified and automated.

Individually develop an online telephony platform, and implement serial number input using AI for voice recognition

We developed a complex VOIP business platform from scratch

Automation of application processing and a new level of service

The new online telephony platform helped Cooper&Hunter simplify and speed up internal processes for working with clients and saved managers tens of hours of working time.

At the same time, the company's clients received faster and better service. If earlier during the “high season” the user could remain without a response from the manager due to excessive load on the call center, now not a single call is lost in the system.

Our client is an international organization that offers personal vehicle rental services online. The company owner reached out to us due to the suspicion that a data leak may have occurred in the company.

This is why the client’s web service should have been checked for vulnerabilities that may lead to user data losses, confidentiality violations, breach of confidentiality, or unauthorized access to the system.

We checked the environment for compliance with OWASP, NIST, and ISO 27001 cyber security standards and tested it for vulnerabilities

We detected a range of problems and vulnerabilities in the client’s system. They were prioritized fixed and then retested. The testing for pressure has given us the advantage of making the platform robust enough for intense traffic increases and DDoS attacks.The WEZOM team has given the client the full report on the results of the analysis and introduced additional cybersecurity-ensuring steps. They included providing constant monitoring and repeated checks of the system.

This meant that the main results of the project included the minimization of risks, and providing a new cybersecurity strategy to protect the client’s business for the years ahead.

The client and his acquaintances care about their health and regularly monitor its indicators using medical analyses. Therefore, the client formulated an idea for a startup – a mobile application that would provide its users with the opportunity to store the results of these tests in one place. Since no similar software solutions were found on the Ukrainian market, it was decided to start with the development of an MVP.

After discussing with the client project requirements for this app for medical tests, we formulated the following goals:

1) create a user-friendly mobile application for storing and monitoring test results, planning visits to medical specialists on the calendar, as well as saving recommendations and doctor’s prescriptions;

2) optimize the first release of the project by launching the MVP in the shortest possible time;

3) make plans for the further evolution of the project.

Our healthcare mobile application development team was aimed to create an MVP which would be easily scaled and optimized in the future after receiving the first user feedback. Let's find out which approach helped us to reach this goal.

The MVP was implemented in five months. Then, we uploaded it to app stores, when the client was ready to this. Currently, we optimize this product to turn it into a full-fledged mobile healthcare application.

Development of a custom Enterprise Resource Planning System for a company in an oil and gas sector

CLIENT

We were approached by a client, a company with 17 offices operating in the oil & gas sector, that needed to receive a comprehensive solution that would simplify, cheapen, and speed up internal business processes. Due to the complexity and interconnectedness of these processes, no existing market solution could cover them fully. Moreover, synchronization between individual products was not possible for some departments. That's why the client decided to resort to custom development.

GOALS AND OBJECTIVES     

The primary client’s need was an ERP implementation in oil and gas industry. It has to contain four interconnected modules for operation automation in the core company’s departments: 

• HRMS platform

• Document flow system

• Billing CMS

• LMS mobile app

Each of these modules had to comply with generally accepted security standards and be integrated with several third-party services. At the same time, some modules had to completely replace the functionality of the previously used solutions, which were supplied by vendors from the unfriendly Russian Federation.

SOLUTION        

After discussing the project details with the client and global market research, our dedicated software development team created a custom ERP system. As for the main tech stack, we chose the following tools:

• Elasticsearch 

• Redis (cache/queue)

• Java 11+

• Spring

• PHP 8

• Laravel 8

• GraphQL

• Message broker (RabbitMQ|Nats)

• API Gateway (Spring Gateway|Appolo GraphQL Federation|Tyk)

• PostgreSQL    

Also, for this ERP case study, we integrated through API the following services:

• Active Directory

• Diia Sign

• Work.ua

• Robota.ua

• Ukrposhta 

An additional client’s requirement was to ensure compliance of this solution with ISO 31001, ISO 27001, and GDPR standards. 

In total, for the successful ERP implementation, we have formed a team of 12 specialists for this project: Project Manager, Product Owner, UX designer, three Front-end Developers, three Back-end Developers, two QA, DevOps, the Delivery Manager, Product Portfolio Owner, and UX Designer-lead. 

RESULTS

We completed the MVP in 30 sprints. Currently, the client actively uses this ERP software for oil and gas industry across all company’s departments for such tasks as employee and partner training, employee data management, working hours management, recruiting, onboarding, calculation of salaries, etc.

Development of a custom learning management system for an energetic company

PROJECT BACKGROUND

We were approached by the client, a large company with 17 offices in an oil and gas sector.  that needed to automate and digitize its internal business processes and, specifically, training for employees. As it was too difficult and expensive to maintain the disparate software tools used before, and the previous approach to training employees was not transparent enough and did not pass their feedback to the company's central office, the client decided to contact us.

GOALS AND OBJECTIVES

The client wanted to get a full-fledged mobile learning management system. As for the main tasks that it was supposed to solve, this was onboarding and training with the ability to store the company’s reference materials and access them for employees according to their specialization. 

SOLUTION

After discussing the project details with the client, our custom development team created a mobile Learning Management System app. As for the main tech stack, we chose the following tools:

• Elasticsearch 
• Redis (cache/queue)
• Java 11+
• Spring
• PHP 8
• Laravel 8
• GraphQL
• Message broker (RabbitMQ|Nats)
• API Gateway (Spring Gateway|Appolo GraphQL Federation|Tyk)
• PostgreSQL    

A total of 12 specialists worked on the system: Project Manager, Product Owner, UX designer, three Front-end Developers, three Back-end Developers, two QA, and DevOps. Since this project needed to be integrated with the client’s ERP system, we also engaged the Delivery Manager, Product Portfolio Owner, and UX Designer-lead. During the development process, we faced a kind of challenge: we needed to synchronize this custom product with the client's Active Directory. However, we got through it.

As a result, we have built a professional LMS app with the ability to store and upload training materials, and share them with employees according to the department they work in. The mobile LMS app meets ISO 31001, ISO 27001, and GDPR standards. Also, it does not require a monthly license renewal, as was with previously used products.

RESULTS

We managed to complete the MVP development for the learning management system in 30 sprints. Currently, the LMS mobile app is actively used by employees of the client's company and helps them onboard and gradually improve their professional skills wherever there is access to the Internet.

PROJECT BACKGROUND

Our client is the transportation company, one of the leaders in the transport services market. The company's trucks deliver cargo throughout the United States daily, following strict standards and regulations. The client approached us to create an end-to-end driver education management system for driver training that would consistently provide company drivers with training material to help them drive safely and in accordance with the rules of the road.

GOALS AND OBJECTIVES

The client already had training materials, but they were all stored on Google Drive and weren’t conveniently organized. In addition, given the large staff of the company (1,000+ drivers) who had different driving experiences, it was quite difficult to select training for each of them that matched their skills. That’s why the client decided to create a full-fledged learning management system, which would also imply a mobile app with gamification.

SOLUTION

After discussing the details of the project with the client, our custom development team decided to create an online platform for interactive training that would involve drivers in the process, making them not passive observers but active participants in the training. We chose Laravel, Swift, Kotlin, and React.js as the main technology stack.    

Also, in addition to the library with training materials, we decided to implement the following features:

• Personalized learning:

  • Interactive and gamified elements with polls and quizzes

  • Test to determine the current level of knowledge

  • Personalized recommendations

  • Role-based training

  • Push notifications

  • AI-driven search

  • Online interaction with a mentor

• Analytics:

  • Real time analytics

  • Multiple configurable reporting

  • Learning progress tracking

  • Calculation of performance indicators

• API:

  • Content integration

  • Reporting

  • User management

RESULTS

As a result of our productive collaboration with the client, we have created a comprehensive employee training system that provides drivers with the educational content to help them stay safe and compliant on and off the road. This end-to-end learning platform consists of the following components:

• Module for management and reporting. It includes complete management and reporting tools in a simple, user-friendly package that fits any fleet size.

• Mobile app. We have built a stand-alone specialized mobile application for driver training with elements of gamification.

• Connections. Our team implemented integration with third-party systems, including video recorders, HR, scorecards, etc.

As a result, staff turnover of the client’s company decreased by 30%.

WEZOM Academy

The WEZOM team has been developing its own educational program for over 10 years. Our teachers train future coders, designers, testers, managers, and other specialists. In 2019, we started thinking about creating online courses that would allow students to study remotely.

However, high-quality online courses require a powerful digital platform. We were not satisfied with the "boxed" solutions for remote learning available on the market - they had limited functionality and students did not like them. So it was time to build our own EdTech system from scratch.

We set out to create a new custom learning management system. In world practice, such platforms are called Learning Managment System (LMS).

GOALS AND OBJECTIVES

1. create a new personal account with four user roles: admin, student, tutor, and teacher
2. develop a rating and evaluation system, gamify learning;
3. to implement an internal chat for convenient and seamless" communication between teacher and student;

SOLUTION

We implemented the concept of a modern web-based online course platform that is convenient for students and teachers.

NEW PERSONAL ACCOUNT

The web application has four user roles: admin, teacher, tutor, and student. Each student is assigned a teacher and a tutor. Teachers are responsible for recording lessons and QA sessions, and tutors check homework.

GAMIFIED LEARNING PROCESS

Students can see the rating of their group members in their personal account, which is based on the course completion. The competitive element motivates students to put more effort into their studies.

INTEGRATING CHAT WITH A TEACHER DIRECTLY INTO CLASSROOM PRACTICE

The chat looks like a typical messenger window. Through it, students can not only ask general questions, but also "tie" their request to a specific homework assignment, saving time for themselves and the teacher.

RESULT

BY CREATING A PLATFORM FOR GAMIFIED ONLINE LEARNING AND A NEW PERSONAL STUDENT DASHBOARD, WE ACHIEVED A 30% INCREASE IN IT COURSE SALES.

CUSTOMER

"IC "Kraina" has been in the market for a long time and has entered the TOP-10 of Ukrainian insurance companies. In 2017, the concept of selling electronic civil liability policies online was developed at the state level.

InsurTech is a sphere of technological solutions used in the field of insurance. The market in this area is quite dynamic, and so is the project: when any new requirements of the regulator appear, it is necessary to adapt the site and constantly make certain changes and adjustments, which neither we nor the guys from Kraini could foresee in advance.

OBJECTIVES AND TASKS

To develop a complete InsurTech tool:

1.  Development of a new official website for lead generation;
2.  Development of a personal Cabinet for registration and management of policies;
3.  Development of online calculators to automate cost calculation.

SOLUTION

Redesign, personal accounts, and calculators

Calculators

We have developed calculators that automatically calculate the final result and show it to the user in a convenient format.

Private Cabinets

We have created private user accounts with extension and termination of contract functionality and the possibility of carrying out settlements from any device. We made separate cabinets for managers who will help guide the client through all the interactions and even fill in the information for them if the client needs help doing it themselves.

Unobtrusive Design

Many animated elements to liven up the site were added. Unique cursor and front-end customization with the ability to swap, overlay, remove, and add blocks in the design. We moved away from the strict legal format of the insurance companies in favor of convenience and created a straightforward and friendly interface. We obtained a pretty fresh and almost revolutionary solution for this niche.

RESULT

We created a unified IT ecosystem that united all the necessary tools for the company to digitalize insurance.

SaaS for End-to-End Analytics: Case

Development of a SaaS for end-to-end analytics for small and medium-sized businesses, marketing agencies, and marketing experts

PRODUCT BACKGROUND

Given the new GDPR rules in Europe and the ban in some countries on the use of Client ID, which is the keeper of personal data from Google Analytics, we decided to develop a SaaS cloud based solution for real time analytics similar to the well-known services Roistat and OWOX with the ability to use the User ID, which provides the proper level of anonymity.

GOALS AND OBJECTIVES

Given the CAGR of 14.8% with low competitiveness and high demand, we conducted research to develop a product for end to end customer journey analytics that could compete with Roistat and OWOX. With its help, users will be able to analyze conversion channels separately and the level of demand for each of them for efficient distribution of costs.

To provide the users with the ability to view reports based on Google Analytics data without a connected email account, we allowed them to create a single service account in our custom solution.

In addition, thanks to our product, users will be able to share and configure access to analytics for their team directly in the marketing platform settings.

DATA ANALYSIS

For the initial analysis of the basic features of our custom solution, we conducted the corresponding research. Based on it, we received the following insights:

• for SMM – 27.8% + 15% potential growth trend;

• for Email Marketing – 22.1% + 4.5% potential growth trend;

• for SEM (Search Engine Marketing) – 19.5% + 9.7% potential growth trend;

• for Content Marketing - 18.6% + 14.5% potential growth trend;

• for Web & Mobile Analytics – 24.8% + 7.2% potential growth trend.

At the same time, the main factor in ensuring market competitiveness was to provide the complexity of the created product, that is, to create a product that would have functionality for web and mobile analytics, social media analytics, as well as advertising campaigns and affiliate programs analytics. 

SOLUTION

For efficient planning of a set of features and market positioning of our product, we targeted its potential users by developing unique client profiles. As a result, we received such categories of users as:

• small and medium-sized businesses;

• advertising agencies;

• individual marketing experts.

The main geographical shares of the market belong to the following countries:

• USA - 38.5%;

• Great Britain - 11.8%;

• India - 5.6%;

• France - 3.81%;

• Canada - 3.26%;

• other countries – 40.5%.

At the same time, the most solvent audience lives in the USA, Canada, Australia, and Great Britain.

The research was conducted in nine highly specialized areas, including manual testing and the study of user feedback about products. We also conducted 27 interviews with our potential clients, identifying the minimum requirements for the product and the gains and delighters satisfaction factors. Finally, we analyzed the price offer and were able to determine the optimal cost for our analytics driven end-to-end solution.​       

RESULTS

At the moment, we are working on creating an MVP. For this phase of custom development, we have the following functionality planned:

• differentiation of access permissions by types of users: for the administrator and for managers with access to individual analytics and reports;

• admin panel with reports from Google Analytics (web and mobile);

• integration with Google Analytics for reporting on advertising, audience, and conversions;

• integration with AMO CRM.

In the future, to create a comprehensive solution that covers all aspects of digital marketing, we will enrich this solution with additional features, such as analytics for social media channels, analytics for affiliate programs, etc.

WEZOM created a solution for presenting and selling real estate in 22 countries around the world.

Customer: WT Group

WT Group team has been helping its clients with the search for residential real estate and properties for investment all over the world for almost 10 years.

Today, the company is recognized as one of the leading international real estate agencies in Kazakhstan. Among its partners are such developers as Berkeley Group, Aldar, Ellington Properties and many other development giants.

Such status requires a corresponding digital presence. The company needed a new product that could properly represent the team's reputation and merits to potential buyers and investors. WT Group  is for managers, but at the same time, they need user-friendly digital tools.

Goals and Objectives

Create a new corporate web platform with an informative and user-friendly UX and provide managers with a new interface to work with requests and projects.

1. Develop a web platform for a real estate agency with custom functionality and easy-to-read design;

2. Create an admin panel that would close the problems of integration with CRM and help automate the routine;

3. Integrate the platform with existing client and real estate databases.

Solution

• Built a corporate portal for real estate

• Presentation of objects for investors

An interactive world map with available projects greets visitors on the main page. Implemented the "Investments" section, aimed at the most informative presentation of available objects for B2B and large investors.

• Citizenship and residence permit screen

A separate reference block allows the user to study and compare citizenship/VPV programs in different countries, in particular through the purchase of real estate.

• New admin panel

The platform has solved all the problems of integration with CRM and gave managers a convenient interface for working with leads and projects. The initial import of data into the site from the CRM and the export of requests there from the frontend are done automatically.

Result

A new digital image for the company to promote itself on the global market.

The platform properly conveys the mission and values of the company, attracts and holds the attention of potential investors, and provides visitors with accessible, structured information while shortening the way to the consultation with the manager. 

The custom admin panel has greatly simplified the lives of agency managers, allowing them to move away from manual data entry/output to more creative and strategic tasks.

Development of a document management system for creating, processing, receiving, transferring, saving, and archiving documents at the enterprise

ABOUT THE CLIENT

A client with a business in the oil & gas industry decided to turn to us for the custom development of document management software. Previously, the client's company used software solutions such as Bitrix24 and 1C, which were difficult to deal with for beginners. 

Moreover, these systems are supplied by the aggressor country, the Russian Federation. These factors determined the further impossibility of renewing the license by the client and made them think about developing their own product that would be better and more efficient than the ones described above.

SERVICE USED

The client contacted us to create a custom document flow solution for automation and optimizing business processes within the company through a simple and intuitive user interface.

GOALS AND OBJECTIVES

The created custom product had to be more convenient than the ready-made solutions that the client's company used before. In particular, it had to reduce the amount of manual work and synchronize all data sources used. And, of course, we needed to focus on automating as many processes as possible to speed up their execution.

TECHNOLOGY USED

To create a new document management system, we used the next tools and technologies:

• for architecture:

  • Apollo Gateway

  • gRPC

• for frontend:

  • React/Next.js

  • GraphQL/Apollo

  • TypeScript

  • Jest

  • React Testing Library

  • GraphQL

  • Apollo Client

  • React Hook Form

  • React Context API

  • Ant Design

  • Storybook

  • MUI

• for DevOps:

  • Jenkins

  • Nexus Docker

  • Kubernetes

  • ArgoCD

  • Argo Events

  • Argo Workflows

  • Argo Rollouts

  • Helm

  • Ansible

  • Terraform

SOLUTION

The 1C ERP system previously used by the client had a rather high entry threshold for new users and did not allow automation of all the necessary business processes of the company. Therefore, we had to make every effort to create an analog significantly superior to its predecessor in these two aspects. Therefore, we built a modular document flow solution consisting of the following components:

• task module with advanced access rights settings;

• task list;

• task card;

• verification (for counterparts);

• verification of the contract (gas and electricity);

• archives of documents;

• systemic awareness;

• module of external, internal, and outgoing correspondence.

RESULTS

Today, our custom development is still continuing: after rapid prototyping and 1.5 years of continuous work, we launched the MVP and now transform it into a full-fledged solution.

Development of a CMS for accounting and management of financial transactions and billing of services provided by the company to its customers

ABOUT THE CLIENT

A client who works in the oil & gas industry contacted us for the custom development of a billing CMS.  Electricity and natural gas distribution company with over million users. Previously, the company had already used the Bitrix24 CMS and the 1C ERP system. However, it decided to stop renewing licenses due to the fact that developers from the Russian Federation, a terrorist country, created these systems. 

Additionally, this decision was supported by the tightening of data security requirements within the company (they became focused on the requirements of the GDPR and NIST Security Standard), the low level or complete impossibility of customization according to the company's business processes, as well as initially complex UI/UX design.

SERVICE USED

The client contacted us for the custom development of the billing CMS for automation and optimizing business processes within the company, as well as reducing risks associated with the human factor.

GOALS AND OBJECTIVES

The main goal of our project was to create a valuable product for its target audience, namely, for the company's employees and for its owners themselves. We also understood that we needed to create not just a product that meets the requirements of the client but an innovative solution that surpasses existing analogs in all its characteristics, from automation, performance, and accessibility to everything related to user experience. Also, the project had to be created with a focus on further scaling and adapting to the new needs of the client with minimal time and financial expenses.

TECHNOLOGY USED

To create a new billing accounting system, we used the next tools and technologies:

• for architecture:

  • Apollo Gateway

  • gRPC

• for frontend:

  • React/Next.js

  • GraphQL/Apollo

  • TypeScript

  • Jest

  • React Testing Library

  • GraphQL

  • Apollo Client

  • React Hook Form

  • React Context API

  • Ant Design

  • Storybook

  • MUI

• for DevOps:

  • Jenkins

  • Nexus Docker

  • Kubernetes

  • ArgoCD

  • Argo Events

  • Argo Workflows

  • Argo Rollouts

  • Helm

  • Ansible

  • Terraform

SOLUTION

Our Research & Development team created an all-in-one solution with a user-friendly interface adapted for the client company’s employees with basic PC skills (which was not typical of previously used systems). Also, unlike ready-made solutions that the client company used before, our custom development covered all the necessary business processes and requirements, eliminating the need to install several different types of software simultaneously to solve complex problems.

RESULTS

Currently, the custom billing CMS is still under development, but our team has already launched the MVP, which took a year and a half to implement.

The client is a logistics company from the USA. They turned to us to get an online solution that would allow them to reduce cost of fuel for their trucks, namely, by allowing drivers to choose the best refueling, taking into account fuel prices, the current position of the truck, and the available fuel in the tank.

All data and names are fictitious, because we signed an NDA with the client.

Challenges and Goals

1. To integrate third-party services
2. To choose a service that could provide up-to-date fuel prices at gas stations
3. To ensure the necessary speed of development while meeting all the wishes of the client.

What We Ended Up Developing?

This solution was conceived to optimize the company's work processes and reduce costs associated with fuel consumption. Thus, with the help of this application, drivers will be able to plan a route based on nearby gas stations.

The Result

At the moment, our Research & Development company is in the process of working on the project.

In the near future, the client plans to supplement the existing MVP with analytics that will help save money by suggesting gas stations with the lowest fuel prices.

In the long term, we will enrich the solution with features that will turn it into a full-fledged app for managing all the company's internal processes: displaying drivers in real time, exchanging routes between the mobile application and the admin panel, as well as accessing the service for other companies and drivers.

A brand of restaurant stores offering top-quality meat and farm products to their guests. "Miastoriia approached WEZOM with ideas for a mobile app for online sales.

• Industry Foodtech
• Location Ukraine
• Status Active
• Timeline6 months

To create an app that would combine the functionality of classic e-commerce and an online restaurant.

1. To develop a cross-platform mobile app where you can order two-click delivery of meat, half-finished or ready-to-eat meals
2. Implement a separate catalog for finished and raw products - based on the functionality and logic of the app
3. Synchronize the application with third-party accounting software used by the company

Create a cross-platform application for e-commerce, implement the separate catalog and synchronize everything with the accounting software.

The client initially requested the development of a hybrid application in React Native, but during the discussion we settled on Flutter: it works faster and is better customizable.

To implement the interaction between the frontend and the backend, we chose the well-typed GraphQL language - in the future, it will be possible to quickly and easily develop a new site for it. Oauth2 is used for user authorization, Firebase is used for push notifications.

A digital tool for meat retail

In just a few months we have prepared to release an unusual and modern platform for e-commerce. At the same time, the application has received a strong architecture - it can be maintained and developed for years. Using GraphQL in the future will allow Meatpacking to cost-effectively launch a new website and strengthen its digital ecosystem.

Leader in the Ukrainian arms retail market, one of the flagships of the national shooting culture. Over the 30 years of its existence, the company has built an all-Ukrainian trading network and created the largest indoor shooting range in Europe.

At the beginning of 2021, the company approached us with ideas to create a new online store. The old STVOL website was hopelessly outdated by that time: it was inconvenient for users, it worked slowly and did not make it possible to implement new plans.

Create "Amazon for Guns" and introduce the unique indoor shooting range STVOL

1. Design a new UX, give users modern e-Commerce conveniences
2. Create a flexible and convenient product catalog, display the current product balances on the site
3. Present indoor shooting range of the company

Developed a new product catalog, integrated payment and delivery services, implemented voice search

• The catalog has a flexible system of filters, the product range is uploaded to the site directly from 1C. Modules of popular delivery and payment services are implemented in product cards
• Elasticsearch technology makes it possible to find the right product in a couple of seconds. The search window understands user errors and returns correct results even if the client has confused the keyboard layout
• A separate landing page and catalog are implemented for the shooting gallery. The client clearly sees what you can shoot from

A promising tool for increasing sales online

Already, the new site is increasing conversions and attracting a younger audience. The company received a modern platform on which it will be possible to implement new ideas without restrictions.

Our client is a regional representative of a Western industrial giant that holds an equipment production line.In Ukraine, the manufacturer doesn’t lead sales activities directly, relying on independent distributors throughout the country. 

Our client wanted a single platform to work with distributors and digitize all sales through a CRM system:

1. To create the system to “unravel” every sales stage, from the first customer encounter to the order shipment;
2. To make an employee training process automated, facilitated, and accelerated;
3. To create a tool that would allow all the data to be recorded automatically, getting rid of the manual filling of spreadsheets;
4. To create a project management system: an admin panel for managers and a mobile application for engineers;
5. To create an app that would help distributors create and sell aftermarket service packages.

Five steps to digital transformation for an industrial giant: sales management, education, and service

The design strictly follows the client's corporate brand book: predetermined colors, fonts, visual style and composition requirements. The client separately insisted that all products be aesthetically pleasing and offer a modern UX. This particularly applied to the numerous statistical modules that each project had – so our tries to design the figures in the form of clear and beautiful infographics were not in vain.

Integration of all products into a single ecosystem is possible, but there is currently no task for such integration. The admin panels of the platforms are sufficiently interconnected through APIs. If an application for tracking engineers' work needs a database of equipment, it pulls it from the underlying CRM.

Development results

In over three years, we have implemented from scratch five projects for large businesses, digitizing all aspects of their internal processes step by step. The client got effective working tools, streamlined the work with distributors, reduced the managers' workload, achieved transparency in service monitoring, and improved the customer experience for its end consumers.

Applications for corporate testing and product demonstration aroused great interest outside of Ukraine because our client introduced them to their foreign colleagues in Germany, Brazil, the USA, and several other countries. Many foreign offices of the manufacturer still conduct management manually – through spreadsheets and PDF files.The Ukrainian experience has been revolutionary for them, so the team is already preparing the ground for the localization of products for other markets. The client also put a particular focus on working out all the legal nuances necessary for work in Europe.

For WEZOM, this experience was precious in a lot of aspects. We had an incredible experience of cooperating with a world-class brand, proved ourselves on the top market, and did not let down the trust of the client. Such projects are an unparalleled pleasure, despite all the difficulties.

Customer

The Energetic Company (EC) supplies gas all over Ukraine and the biggest part of Europe. They have used multiple HRMS platforms previously but these had limited functionality and the services didn't provide them with the ability to connect the necessary integrations.

EC works in a narrowly focused energy field, and custom functions are essential to them. They found it difficult to choose an application or platform that fully met the requirements of their company and due to the war, replacing company software became vital as leaked data could have a negative impact on the operation of their complex energy structure. 

Goals And Objectives
The client wanted to optimize all their business processes and for their work to be focused on one platform. Their goal was to sell the platform comprehensively or in parts to related companies during M&A mergers.

The client requested a platform for employee management that could:

• Store and record the process of training for employees.
• Manage and threaten the onboarding process of new employees.
• Manage leaves of absence.
• Capture all salaries, bonuses, overall productivity analytics, billing functions, and off days.

Work Approach

Our work approach was iterative and opened up consistent communication between our team and the client throughout each stage of the custom development of the platform.

Challenges

Our team faced some challenges:

• The client was inexperienced with the development of complex platforms and automating workflows.
• Synchronization with the development of other components. Our team was developing additional components for the platform and building out the synchronization was one of the main challenges. Speaking of additional functionality, with which the platform was to synchronize, it was supposed to be a CRM platform, a program for document management, and an accounting system. 

Solution

Our team divided the work into several stages:

• In-depth analysis of information. In this phase, we focused on interviewing the client to understand their basic needs.
• Competitor Market Analysis. We paid particular attention to UI/UX design and the functionality of the platforms. 
• Rapid Prototyping. We created a prototype, which we later validated in UX Moderate format and tested on end users. 
• Formation of Terms of Reference. We generated the terms of reference and requirements for the UI/UI storybook.
• Formation of the release plan. Before forming the release plan, we also consulted at each stage with the client. 

Results

The client’s time efficiency has increased by 64.7% due to our custom platform optimizing business processes, and the overall performance of the HR processes has increased by 52.9%.

HRMS platform has positively impacted several departments at once: 

• HRM Department. Firstly, the platform had a positive impact on HR processes. Primarily Head of HR, Recruiters, C&B manager, HR generalist, and also Travel Manager.
• Sales Department. The platform also helped to control the work of the sales department, as well as helped to monitor the employees' productivity more easily. 
• Call Center. Another department in the company experienced a positive effect from the fixation of all work processes in the application. 

Who Is Our Client?

We were approached by an entrepreneur from Poland who decided to invest in a digital project which would help other businesses automate financial tracking.

In particular, his idea was to separate the bookkeeping for sole proprietorships, LLCs, and other types of small businesses to automate and centralize all tasks related to accounting for expenses, income, and net profit.

The client contacted us for the custom development of an online tool for small companies that helps to manage their finances

Challenges

The main three challenges that our experts encountered in the process of cooperation with the client, they were as follows:

1.Limited budget

2.The need to choose a technology stack to create a scalable solution

3.High competition

SOLUTION

We have developed an online SaaS solution that includes four main features

Our partnership has brought the client a competitive software product - an online service that helps small businesses manage their financial flows and optimize them for even more profit than ever before.

AUTOMATED FINANCIAL ACCOUNTING

Instead of dealing with routine tasks with Excel spreadsheets, we have provided entrepreneurs with a fully automated tool for calculating income and expenses.

CALENDAR OF PAYMENTS

This convenient calendar tells entrepreneurs how much and when they need to pay for receivables and from whom to expect payments.

ANALYSIS OF THE FINANCIAL PERFORMANCE

This feature automates the calculation of key company indicators, showing the strengths and weaknesses of the chosen business model. Thanks to this, business owners can plan their finances and quickly respond to changes.

CONVENIENT DASHBOARD

This dashboard demonstrates the level of earnings of the company and also indicates the places where the loss of income is possible.

RESULT

We created an Online Financial Management Tool for Small Business Owners

The main goal of the project was to increase the level of financial literacy among entrepreneurs by providing them with a convenient tool that would allow them to check expenses and income, as well as understand what is the net profit and loss.

We managed to implement this solution in five months, within the budget set in advance by the client. Currently, the client is looking for new sources of investment to scale the already launched solution and enrich it with new features useful for the target audience.

About out client

Our client is a 3D modeling and rendering company for the real estate industry. This industry uses virtual staging services and is extremely popular in the United States.

Costumer needed a way to send the results of their work to clients in a safe way and hence the concept of Makeit.io was born.

Challenge

Problems arose at the stage of integrating third-party services into the platform.

At first, users could only upload files from their computer's file explorer. Later, Google Drive and Dropbox were added to the list of possible upload sources.

It was important not just to combine the sources but to make this combination fast, convenient, and seamless. The team put a lot of effort into working out the process of uploading and downloading files: how to build a user-friendly file sequence? What should I do if one or more files have been replaced or deleted? Problems arose with the Google Drive storage API.

As it turned out, the official documentation for it was outdated at the time of development, and the developers had to find relevant information to work with.

Solution

The client asked for the integration of payment services

The platform lets the file seller, the file buyer, and the platform all talk to each other in three ways. And while Stripe has already implemented such functionality, PayPal is in the beta testing phase. Its implementation requires close communication with the service representatives.

But all these are administrative and bureaucratic difficulties rather than technical ones. All of them will be resolved.

Results

We managed to fully realize the client's idea of creating a simple and fast paid file transfer system that helps creatives minimize financial risks.

The new version of Makeit.io has been released recently; today it is a beautiful and convenient platform for securely selling visual content, attracting photographers, artists, designers, and 3D modelers.

The client already has a plan for the new version of the product: it can become a SaaS platform where accounts can be sold on a subscription basis to companies or independent freelancers. We are happy to assist them with their vision.

Here is a service that can change the lives of freelancers for the better once and for all.

About Client

Logicorp.inc Logistics is a major trucking company that plays a prominent role in the US and Canadian logistics market.

Challenges

Our team faced a system challenge when the iOS driver app was not able to support image downloads in the background. The in-house implementation of this proved challenging for the developers.

Goals

1. A server-side management part of the TMS
2. Mobile applications for iOS and Android driver
3. Web application for dispatchers, accountants and managers

Result

The new TMS doesn't just replicate the functionality of dispatch platforms.

Today it has evolved into an IT ecosystem that combines logistics digital and CRM capabilities. In order to market the TMS, a lot of time was spent on SaaS and making it work. A select few businesses, including brokers and carriers, were able to use the system due to the SaaS itself. The orders from the brokers were placed on a shared list for pickup by various carriers. Additionally, there is interaction with the American database of brokerage firms, from which you can obtain TMS data.

The platform has relieved company management, simplified the work of dispatchers and drivers, and reduced costs. Supervising the work of the drivers has become much easier as the number of errors and bureaucratic oversights has decreased significantly, as well as the number of fines.

With the new IT-platform at its disposal, our client entered the TMS-software market, as originally planned. Today they sell this solution to their partners by subscription, which has allowed them to quickly recoup investment in the development and break even.

Who Is Our Client?

WEZOM had a chance to cooperate with one of its previous clients, a large hosting provider. The company had a very ambitious and promising idea: to launch its own cloud-based VoIP service that would surpass all existing online telephony solutions.

Challenges

Although the client's team had tremendous technical knowledge in the relevant business niche, they had their own vision of the new product development process. In particular, at the very beginning, they were convinced that the implementation of this project was simple and fast. At the same time, our team had to reasonably defend the opposite point of view: the fact is that a project of this type needed a developed architecture that would provide it with stability and a long lifecycle. This, in turn, required more development time and, accordingly, more effort.

What Solution Did the Client Need and What Was the Result?

Although we did not previously have relevant experience in the field of creating VoIP solutions, the development of a new product was successful. In particular, we have implemented a system consisting of three main components:

1. web platforms, a website with a presentation of the service itself in the form of several tariff plans, the option to buy them, as well as access to a personal account;
2. a personal account for users, where users can pay for services, choose a virtual number, update the current service package, and fine-tune;
3. digital IP phone with a dial pad, contact log, caller list, functionality for recording, routing, and forwarding calls, etc.

As for the unique features that distinguish this B2B solution from existing analogs on the market, these include:

1. the ability to directly access the functionality through a web browser;
2. fine telephony settings for professionals (for example, interactive voice menu (IVR) templates);
3. ease of integration achieved through cloud infrastructure (to connect online telephony, the user needs about 15 minutes).

About client

The client's company has existed in the US market since 2003 and is engaged in logistics services. This company set out to launch a digital solution that would be competitive with the SuperDispatch service (and other popular solutions for logistics) and cheaper and simpler than it. Thus, the WEZOM team was tasked with creating a SaaS TMS for a logistics company that would allow drivers and dispatchers (including from other companies) to interact as flexible as possible, optimizing all processes related to cargo transportation.

Challenges

The main challenge we faced was to thoroughly understand all the client's business processes for their automation within our software solution.

Also, in the course of work, we regularly identified difficulties in some business processes. In particular, there were many complex conditions for the interaction of various roles and processes (drivers, dispatchers, cargo, orders, etc.). To cope with this, we built mindmaps and use cases, coordinated everything with the client, and successfully implemented it in the web application.

Solution

We have created a TMS software to automate the lifecycle of cargo transportation from origin to destination.

This management system automates such tasks as the acceptance and management of an order from a broker, the transmission of information about the order to the driver, tracking the status of the order and the status of the driver during the execution of the order, as well as generating reports of acceptance and delivery of cargo (for drivers).

Result

The final result that we presented to the client was a TMS for logistics companies, which allows the personnel to edit the actions of drivers and dispatchers, create routes, check orders, etc., and does not require such high investments as analogs existing on the market.

Thus, the ROI of this product was 1 year. 

In more than 19.5% reduced company’s costs through process optimization.

In more than 41% reduced unloading time at the point in 3 overruns decreased times.

Client

Delivery Group is a leader in transportation and logistics services for B2B segment with more than 20 years of experience. The company manages 430 warehouses nationwide and provides services to more than 500 customers each month.

Challenge

Create a cross-platform mobile application with fresh design and multiple advanced features

Delivery Auto needed to digitize its pick-up, transportation, and delivery processes. The goal was to create an app capable of issuing receipts for the shipment of goods, ordering targeted pick-ups and deliveries, tracking the movement of goods, paying for services online, generating BOLs, and containing other logistics-related features that could be manipulated with a user-friendly interface.

Solution

• Allow inspection of cargo, impose and remove a ban on delivery;
• Change the recipient, sender and payer, change the type of payment;
• Readdressing of cargo both within the settlement and to other settlements;
• Creation of templates and draft receipts;
• Convenient tracking, which shows the location of the cargo and its status;
• Search for a warehouse or office using geolocation and a list;
• Access to your data in the loyalty program - information about the weight of transportation and the tariff plan;
• Parcel alias for the Sender role
• "Service Investigations" option

Result

Tripling Downloads and Doubling Conversions

The result of our work is a cross-platform instrument that allows Delivery Auto's clients to go through the delivery cycle with ease and convenience: from invoice generation until delivery to the final destination. Using just a mobile device, the user can input delivery info, receive the price for the services, and receive the services themselves with just a few clicks.

After we launched the product, the organic downloads skyrocketed by 300%. The app was featured in App Store’s top 30 and Google Play's top 20 in the Business categories. During the first 9 months after the release, Delivery Auto increased its customer base by two times compared to the same period for the last year.

About client

The Cooper&Hunter company is one of the world leaders in production of home and industrial air conditioners. Last year in November, brand representatives turned to us in search of digital tools to organize the work of technicians, simplify repair and maintenance of units.

Challenge

Creating a digital infrastructure from several tools connected by a common backend and admin panel.

Our goal

• Develop a cross-platform service application;
• Create a corporate website;
• Combine these tools through a new backend and admin panel.

Solution

We developed a cross-platform mobile application and website, combined them on a new backend.

Cross-platform development for IOS and Android, with two user roles. The owner of the air conditioner can register it in the system. The technician can order components and communicate directly with technical support in the chat.

The find solution mechanism is implemented on the new corporate website - a selling feature that replaces the salesperson-consultant. The user can adjust the climate system in a couple of mouse clicks.

Result

Convenient and high-quality digital maintenance on new software

In just six months, we went through the entire cycle of developing a large digital ecosystem - from the stage of searching for ideas to the release of the finished product. New tools greatly simplified the work of technicians - repairing equipment, ordering spare parts, communicating with Cooper&Hunter technical support. In the future, the ecosystem will receive another user role - for corporate clients from the B2B segment. It is about mass maintenance of hundreds of air conditioners at enterprises, engineering maintenance of complex and large-scale climate systems

Client

A large retailer has been subjected to us, network of FMCG stores of the national level. The client had a response task - create an innovative darkstore with consumer goods. The discussion was about a service that would collect benefit from a convenient online store and courier delivery services.

Challenge

Create a grocery retail service with the shortest purchase cycle and super-fast delivery

Our goals

1. Developed a website and a client mobile application for e-commerce
2. Create a courier application
3. Connect all digital platforms through one backend
4. Integrate business tools in ecosystem: 1C, CRM and WMS

Solution

Created a backend from scratch, developed a website and a client application, as well as an application for a courier.

Result

Created an innovative service from scratch

Creating such an ecosystem usually takes a strong team a year. But the WEZOM team implemented the project in just three months with their best practices. The project will be able to revolutionize the market. Because the delivery of any order is carried out in 15 minutes.

About Client in Short

E-Groshi is a Ukrainian microcredit company that is popular because of its round-the-clock services, does not require a lot of data, and quickly issues loans, showing its loyalty to the clients. The company also provides a convenient system of interest accrual and the opportunity to calculate the loan amount independently.

Challange

The company had its own development team but decided to contact an outside company with an expert opinion

Our team faced some challenges related to design in a specific sphere. We needed to recreate an online calculator on the main page and also to design a very new logo. After deep consideration, the client decided to leave the current logo. After all, we faced one more challenge with the used fonts, as some of them were paid at Figma. 

Solution

The designers find an appropriate solution in the creation of a unique design while using the corporate colors of the client brand.

Looking ahead – the new website design was created exactly on time. At the same time, our team encountered a few problems that were not an issue in getting the job done. 

Result: New Fresh Site 

As a result, our team managed to create a unique design in the agreed timeframe of 1.5 months. We also create an individual tone of voice for E-Groshi, which is still used. Our team created a UI/UX design that was completely user-friendly for the clients of the service and was also using specific company colors. We also created a high-quality mobile version of the site. In a month and a half and in three stages, we created an updated product, which had a positive effect on the E-Groshi service.

Client

SCHWARZ LOGISTICS is a rapidly growing trucking company based in Illinois, USA. The SCHWARZ team intended to set new service standards in the industry and approached us in search of digital solutions to increase supply chain visibility and reduce costs.
Popular third-party TMS services could not meet the company's needs because they were not flexible, did not integrate well with SCHWARZ's business processes and offered an outdated design. We set out to create a unique system for them from scratch.

Challenge

Create a platform for logistics business management: user-friendly, functional and scalable.

Solution

We created a complex digital ecosystem with multiple user roles and integrated third-party services into it.

1. Developed an admin panel for management that works on any platform
2. Implemented flexible functionality for managing truck routes.
3. Created an app for drivers
Combined new tools in one backend, integrated third-party services

Results

Managing a logistics business from a smartphone

Gamma TMS has touched most processes in the company, made the work of drivers, managers and dispatchers more convenient and transparent. We continue to develop the platform and are preparing to launch modules for brokers and HR. At the same time, the client plans to enter the TMS software market and share this technology with other companies by opening it for a fee on the SaaS model.

DEVELOPING A COMPLEX OF SOLUTIONS THAT INCREASED SALES BY 3 TIMES
 

Challenge

Bringing everything to a single style and creating a client-oriented web resource with a wide range of possibilities - Collecting information about all brand portfolios on one resource. Telling in detail about the corporation, its values ​​, and history. - Providing up-to-date information about the residential complex, construction progress, promotions, layout available for sale for future investors. - Accumulating in one Google Analytics account as much information as possible about the profile and user behavior to effectively set up a further advertising campaign.

Solution

We've developed templates for residential compounds websites, admin panel and calculators Loan calculator We have developed a loan calculator that helps to calculate all payments based on the amount and number of months. Design We rendered an ergonomic design with a clear hierarchy and intuitive site navigation. We adapted the website for mobile devices, retaining the flexibility and speed of the platform thanks to GraphQL technology.

Results

Sales growth and innovative corporate software We helped the Real Estate Corporation ‘RIEL’ to unite their projects in a single control center. At the same time, we made detailed information about the real estate objects of the company available. The new site has increased targeted hits and traffic to the corporation's web resource. A few months after the launch of the website, the corporation's sales tripled. And if you compare the Google Analytics data collected for December 2019 from the old site and for December 2020 from the new one, you can see that the bounce rate has decreased by 16.7%. Employees of 'Riel' Corporation received a convenient feedback form and can conduct productive communication with both existing and potential clients.

Client

Loadaza is a transportation company that specializes in auto transport services for both dealers and individuals.

The company ships cars, motorcycle transport, trucks, SUVs, boats, military equipment, and heavy loads. The services include door-to-door, expedited, enclosed transport, open, private, comercial, and other types of shipping services.

Challange

Organize the collection of delivery orders for the client's company and provide an opportunity to act as an intermediary in the transfer of orders to other carriers.

Solution

We have designed and developed two systems

The first system gives is a client-oriented application that allows the following:

• User-friendly order forms for the Loadaza’s customers to select and reserve the services

• Quoting system that instantly calculates the price of the services ordered depending on the various parameters

• Invoice and order management systems for shipping services

The second project is a back-office system that allows the following:

• Customizing permissions and roles within the Loadaza’s ecosystem

• Email templates and marketing automation tools

• Managing employee information, tasks, and communication

• Financial module with reporting capabilities to keep track of financial activities associated with the orders

The system we developed automates the client’s order management and employee processes which drastically reduced order processing time and enabled the company to serve 30% more customers with the same number of vehicles and human resources than previously.

Tech Stack: ReactJS, PHP, Laravel