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Verified Profile
Xiteb® is an Award-Winning Web based Software Solution Provider specialized in Custom Software, e-Commerce, Mobile Apps, SEO/SEM & Website designing which was established in 2010 in SL and subsequestly in UK & USA. Xiteb® is an Award Winning company by SLT Zero One for digital excellence in 2017/18 and Bizz Awards, USA.
Xiteb® is a proven website & mobile apps development company which serving an established clientele covering several business verticals.
Locations
Sri Lanka
123, 2nd Floor, McLarens Building, Bauddhaloka Mw,,
Colombo,
Colombo
00400
0114347575
United States
12812 Parkland Dr,
Rockville,
Maryland
20853
+13022615317
United Kingdom
Bois Hall Road, ,
Surrey,
Surrey
KT152JL
+442032866318
Focus Areas
Service Focus
- E-commerce Development
- Mobile App Development
- Software Development
- Web Development
Client Focus
- Medium Business
- Large Business
- Small Business
Industry Focus
- Consumer Products
- Business Services
- Hospitality
Xiteb LLC Executive Interview
Dr. Dhanesh R. Jayathilaka
CEO
Kindly share your feedback on how GoodFirms has been doing so far in increasing your visibility among potential clients.
We highly value the positive impact of GoodFirms in enhancing our visibility and connecting us with quality leads. The platform's reputation as a reliable resource for businesses seeking service providers has been solidified by the positive feedback and recommendations from our satisfied customers. We appreciate the ongoing support and referrals through GoodFirms and eagerly anticipate expanding our partnership to reach more potential clients in the future.
Please introduce your company and give a brief about your role within the organization.
Xiteb® LLC, a multi-national online solutions provider, operates with marketing offices in the United States and the United Kingdom, extending our services across borders to serve a global clientele with our technical expertise rooted in Sri Lanka.
Our marketing activities in the UK and the USA enable us to reach a broader audience and connect with potential clients on a global scale. We leverage the expertise and knowledge of our international marketing teams to effectively promote our services, build brand awareness, and establish strong relationships with clients.
Additionally, our presence in Sri Lanka allows us to tap into a pool of highly skilled and talented professionals who are well-versed in the latest technologies and industry best practices. With a strong focus on quality and innovation, our technical team collaborates closely with our clients to deliver outstanding results.
By synergizing the technical excellence of our Sri Lankan team with the extensive marketing reach of our operations in the UK and USA, Xiteb® LLC is strategically positioned to cater to clients worldwide. Our well-integrated marketing communication strategies ensure that we provide cutting-edge solutions and deliver exceptional value to our clients.
As CEO of Xiteb, I provide strategic direction, leadership, and vision to the company, ensuring our operations align with strategic objectives and deliver high-quality digital solutions. I oversee business strategy implementation, stay at the forefront of technology, and engage with clients, partners, and stakeholders to meet their needs. I foster an innovative and collaborative culture, empowering our team to deliver exceptional results. Upholding core values, I drive growth, continuous improvement, and sustainable success in the digital landscape.
What is the story behind starting this company?
Xiteb® came into existence in 2010 as a response to the need for innovative online solutions. The company was founded under the umbrella of online solutions as a result of my involvement with a group of companies in 2009. As a consultant, I was tasked with proposing new business ventures to diversify the company's portfolio. After careful research and analysis, I recognized the thriving potential in the online solutions, healthcare, and education industries.
Driven by a strong passion for technology and a vision to provide innovative digital solutions, I co-founded ventures in the fields of online solutions and healthcare. This led to the establishment of Xiteb® in 2010, dedicated to delivering cutting-edge online solutions such as e-commerce platforms, web development, and mobile applications. Our primary focus has always been to empower businesses and individuals in the digital space, harnessing the transformative power of technology.
In summary, Xiteb® emerged from my passion for technology and the opportunity to provide impactful digital services. Through strategic partnerships, a talented team, and unwavering dedication, Xiteb® continues to thrive, delivering exceptional digital solutions to clients worldwide.
What are your company’s business model–in house team or third party vendors/ outsourcing?
At Xiteb, our dedicated in-house team consists of technical experts, software engineers, UI/UX designers, quality assurance specialists, SEO specialists, project managers, and other essential roles. They handle core aspects of our projects, ensuring seamless coordination and effective communication throughout development.
For specific needs like domain servers and infrastructure, we collaborate with trusted external vendors, accessing specialized expertise and resources that complement our in-house capabilities. This allows us to deliver comprehensive solutions to our clients.
By combining our in-house team's strengths with strategic external partnerships, we provide a well-rounded approach to software development. Our team brings deep industry knowledge, domain expertise, and an understanding of our client's needs, while our partners contribute specialized services and technical infrastructure.
This collaborative model maintains control, flexibility, and efficiency in our projects while giving us access to the best available resources. We believe this approach enhances solution quality and effectively meets the diverse needs of our clients.
How does your company differentiate itself from the competition?
At Xiteb, we differentiate ourselves from the competition in several ways to deliver exceptional value and results to our clients. Here are some key factors that set us apart:
- Strong Reputation and Prestigious Clients: We take pride in our track record of working with reputable organizations, including esteemed institutions like Harvard Medical School. Their choice to partner with us is a testament to the quality and reliability of our services.
- Recognized Excellence: Xiteb® has been honored with prestigious awards such as the Bizz Awards USA, which recognize outstanding performance and business excellence. These accolades reflect our commitment to delivering exceptional solutions and exceeding industry standards.
- Unique Positioning: We have established a unique position in the market by offering comprehensive and tailored solutions that cater to the specific needs of our clients. Our approach combines technical expertise, innovative strategies, and deep industry knowledge to deliver impactful results.
- Organic Optimization and Enhanced Search Visibility: Xiteb® ranks among the top 3-4 organic search results on Google for keywords like 'best software development companies in Asia', 'ecommerce website development companies in Asia', 'taxi app development companies in London', or 'UK'. This recognition solidifies our position as a leading choice for clients seeking software development services, making it easier for clients to find and choose us.
- Client-Centric Approach: We prioritize the needs and goals of our clients, aiming to build long-term relationships based on trust and collaboration. Our team strives to understand the unique requirements of each client and deliver tailored solutions that drive tangible results and business growth.
By combining our strong reputation, recognized excellence, unique positioning, search visibility, and client-centric approach, Xiteb® stands out as a trusted and preferred partner for businesses seeking top-notch software solutions.
What industries do you generally cater to? Are your customers repetitive? If yes, what ratio of clients has been repetitive to you?
Xiteb® serves diverse industries with tailored solutions. Some sectors we commonly work with include:
- E-commerce and Retail: Empowering businesses with user-friendly and secure e-commerce platforms.
- Finance and Banking: Developing robust software solutions for financial institutions and fintech companies.
- Healthcare and Medical: Streamlining processes and improving patient care for healthcare institutions.
- Education and E-learning: Enhancing online learning experiences for educational institutions and EdTech companies.
- Travel and Hospitality: Providing custom software solutions to streamline operations in the travel and hospitality industry.
- Regarding repeat clients, we are proud to have a significant number of repeat clients who continue to entrust us with their projects.
- We take pride in building strong and enduring relationships with our clients. Here are a few examples of our clients and their repeat projects:
- We have a significant number of repeat clients, indicating their trust and satisfaction with our services. Here are some examples:
- Harvard Medical School: After successfully deploying a project for Harvard Medical School, we continued to provide ongoing maintenance and support services. Additionally, we were entrusted with another project by Harvard Medical School, further showcasing their confidence in our capabilities.
- Pinkberry Cars, UK: We established a strong partnership, providing regular updates and technical support for their mobile app.
- Express Airport, UK: We maintain and support their airport management system, ensuring smooth operations.
- Singer eCommerce Platform: We continuously maintain and support their eCommerce platform, and they entrusted us with another project.
- Middlesex University: We successfully delivered various projects and continue to provide ongoing support.
- Sri Lankan Airline Hotel Reservation System: We implemented the hotel reservation system and entered into a maintenance agreement to ensure its smooth functioning.
These examples demonstrate the enduring relationships we build with our clients and their confidence in our capabilities.
While the ratio may vary over time, a substantial portion of our clients has been repetitive, reflecting the trust and satisfaction they have in our services and solutions.
At Xiteb, we value long-term relationships with our clients and strive to exceed their expectations with every project. The ratio of repetitive clients to the total number of clients is approximately 60%.
Please share some of the services that you offer for which clients approach you the most for?
Xiteb® offers a range of services that cater to the diverse needs of clients. The services that clients frequently approach Xiteb® for include custom software development, mobile app development, e-commerce solutions, UI/UX design, web application development, digital marketing, SEO/SEM, and IT consulting.
What is your customer satisfaction rate according to you? What steps do you take to cater to your customer’s needs and requirements?
We are delighted to have received over 200 positive reviews on platforms like Google. These reviews reflect the satisfaction and trust that our clients have in our services. We greatly value these reviews as they serve as a testament to our commitment to delivering exceptional customer experiences. The feedback from our clients helps us understand their needs and requirements better, enabling us to continuously improve and provide tailored solutions that exceed their expectations.
To effectively cater to our customer's needs and requirements, we follow a customer-centric approach and take the following steps:
- Active Listening: We listen to our customers to understand their needs and align our solutions accordingly.
- Customized Solutions: We provide tailored solutions that address each customer's unique requirements.
- Regular Communication: We maintain transparent communication throughout the project lifecycle.
- Collaboration and Feedback: We value customer collaboration and seek their input at every stage.
- Timely Delivery: We prioritize on-time delivery of high-quality work.
- Continuous Support: We provide ongoing support and assistance beyond project completion.
By following these steps, we aim to consistently meet and exceed our customer's needs and requirements, fostering long-term relationships based on trust and mutual success.
What kind of support system do you offer to your clients for catering to their queries and issues?
To ensure excellent customer support and cater to our client's queries and issues, we recommend implementing the following support system:
- Dedicated Support Team: Assign skilled professionals as a dedicated point of contact for client queries.
- Communication Channels: Offer multiple channels like email, phone, and live chat for convenient support.
- Service Level Agreements (SLAs): Set clear response and resolution times to meet client expectations.
- Knowledge Base and FAQs: Create a self-service resource with articles, guides, and troubleshooting steps.
- Regular Updates and Notifications: Keep clients informed about updates, maintenance, and known issues.
- Feedback and Continuous Improvement: Encourage client feedback to enhance the support system.
By implementing a robust support system that encompasses these elements, Xiteb® can effectively address client queries and issues, ensuring a high level of customer satisfaction.
What kind of payment structure do you follow to bill your clients? Is it Pay per Feature, Fixed Cost, Pay per Milestone (could be in phases, months, versions etc.)
In our payment structure, we follow a milestone-based approach to bill our clients. The total payment is divided into three milestones, as follows:
- 25% Advance Payment: To initiate the project and assign the job to our team, we require an advance payment of 25%.
- 50% Development Payment: Once the project is underway, we reach a major milestone when the development phase begins. At this point, 50% of the total payment is due.
- 25% Completion Payment: Upon completion of the web solution, including testing and quality assurance, the remaining 25% payment is invoiced.
By following this payment structure, we ensure that the project progresses smoothly and the payment is aligned with the different stages of development and completion.
Do you take in projects which meet your basic budget requirement? If yes, what is the minimum requirement? If no, on what minimum budget you have worked for?
We are open to projects that meet our minimum budget requirements. For informative websites, our minimum budget starts at USD 2999, for mobile applications it starts at USD 3999, for software solutions it starts at USD 2999, and for e-commerce solutions, it starts at USD 3999. These budget thresholds allow us to provide comprehensive solutions that meet our client's needs while ensuring a high standard of quality and value. Our goal is to offer competitive pricing structures that align with our client's budgets and deliver successful outcomes for their projects.
What is the price range (min and max) of the projects that you catered to in 2022?
We maintain confidentiality regarding the price range of the projects we catered to in 2021. It's important to note that a project's budget can vary significantly, and even a small budget has the potential to yield substantial results, while a large budget may not always guarantee success. Our focus is on delivering value and achieving the desired outcomes for our clients, regardless of the project's budget.
Where do you see your company in the next 10 years?
As the CEO of Xiteb, I'm excited about our journey toward an extraordinary future. Over the next decade, Xiteb® will redefine the software industry, leveraging cutting-edge technologies like AI, ML, blockchain, cloud computing, and IoT to revolutionize diverse domains.
Our secret to success lies in our adaptability and staying at the forefront of innovation. With our exceptional team of professionals continuously expanding their expertise, we'll deliver solutions that cater to our client's evolving needs.
Strategic partnerships will be crucial to our growth strategy. By forming alliances with innovative organizations, research institutions, and industry leaders, we will unlock diverse perspectives and develop pioneering solutions that create a lasting impact.
Our commitment to sustainability guides our path. We actively develop eco-friendly solutions and champion responsible practices, inspiring others to join us in creating a greener future.
Fostering a culture of innovation and collaboration is my utmost dedication. By investing in the growth of our remarkable team, we empower them to deliver exceptional solutions that surpass expectations.
In conclusion, Xiteb's unwavering dedication to embracing emerging technologies, strategic partnerships, sustainability, and a culture of innovation will position us as a driving force in digital transformation. Together with our clients and partners, we'll seize thrilling opportunities and achieve remarkable success, shaping the fabric of the software industry.
Xiteb LLC Clients & Portfolios
Key Clients
- Harvard Medical School
- Sri Lankan Airlines
- Middlesex university UK
- BDO partners
Xiteb LLC Reviews
8 Reviews
- All Services
- Mobile App Development
- Web Development
- Relevance
- Most Recent
- Rating: high to low
- Rating: low to high
Yvonne Chekaluk, MSc, ASCP(MB), PMP, Senior Program Manager at Brigham and Women's Hospital
Posted 7 months ago
Website & a Custom Content Management System
Review Summary
Xiteb, you listened to our vision and turned it into reality. The distance was no barrier for our working relationship. Your prompt responses of our requests, diligence in keeping our timeline a priority and addressing varied aspects to successfully deliver a web-based solution that pleasantly exceeded our expectations. We can recommend your web based software solutions to anyone who is having a requirement.
What was the project name that you have worked with Xiteb LLC?
Web Solution Development for iCGD, Harvard Medical School
Describe your project in brief
We wanted to get a web solution developed for our Department of Harvard Medical School to publish our Event Details, Research details, etc. Based on that we looked for a company located in Asian Region to get the services. When we searched online for the Best web design companies in Asia. Xiteb also got optimized to the very first page of the Google Search results & they managed to convince at the pitch that they were the ideal service provider to us.
What is it about the company that you appreciate the most?
Timely delivered the Solution & everybody was happy with the outcome. Also they arranged an in detail training session to assist us on how the solution to be used together with a User manual
What was it about the company that you didn't like which they should do better?
The process & everything was remarkable where nothing to be complain at all.
Dharshini Navakumaran
Posted on Aug 06, 2021
Best web development company
Review Summary
Lumizo Pvt Ltd has many strengths in terms of lighting but unfortunately the website side of life is not one of them. The team xiteb was very patient and spent loads of time in understanding our business requirements. The team xiteb worked like as they are part of our team. If you are looking for a website development company who is 100% committed & professional, then look no further. Highly recommended.
What is it about the company that you appreciate the most?
Custom Web development
Prasham Peiris, Director at Puwakaramba Group of Companies
Posted on Aug 06, 2021
It’s been a privilege to work with such a young, dynamic team at Xiteb
Review Summary
•"It’s been a privilege to work with such a young, dynamic team at Xiteb. After briefing on our requirement for a custom mobile app, they were quick to prepare a proposal and provide a timeline of completion. Although we did not give detailed specifications at the very first stage, the technical team was very flexible in meeting our requirements throughout the project.
•Special thanks goes to the Xiteb marketing team who coordinated with Puwakaramba Group to give regular updates while the app was being developed and promptly responding to any queries we had during implementation stage.
•We look forward to working with Xiteb in future to develop another custom mobile app as they provide excellent service and deliver on our requirements to a tee.
•Special thanks goes to the Xiteb marketing team who coordinated with Puwakaramba Group to give regular updates while the app was being developed and promptly responding to any queries we had during implementation stage.
•We look forward to working with Xiteb in future to develop another custom mobile app as they provide excellent service and deliver on our requirements to a tee.
What was the project name that you have worked with Xiteb LLC?
Development of Custom Mobile App to Record Payment Collections
Vipula Gunaratne
Posted on Jul 06, 2021
Best Company for Web & Mobile App Solution
Review Summary
“I would like to thank Xiteb for creating our Abans Environmental Services website (www.abanses.com) . We received professional service with a personal touch. Not only did Xiteb take time to listen to our ideas, but they guided us on how to expand on our ideas in building a remarkable website. Communications have always been answered promptly and updates executed seamlessly. We are very proud of the product we received. The design staff is also supportive and they give in-depth idea what areas to be highlighted to get maximum milage from the website. One factor I loved about Xiteb was they have a proper professional system which is very easy and clear to work with. As we continue to work with Xiteb, we would highly recommend them to those looking for quality, professional service with a personal touch. Thank you Dhanesh & Koshi for excellent coordination and support throughout the project.”🙏
Chethana Kahandugoda, Assistant General Manager - IT at LB Finance PLC
Posted on Aug 22, 2018
Best web development company
Review Summary
Very professional service and always up to date with UI technology.
Mahesh Senanayake, Consultant at Delmege
Posted on Aug 21, 2018
Xi Teb is a great IT partner for a corporate entity
Review Summary
Team Xi teb is very professional . Best of all what they do is that they understand the type of the business they serve for . Hence, they better understand the client and the trade and develops web solutions to suit the business . It is a vital factor in today's context .
What was the project name that you have worked with Xiteb LLC?
Xi Teb is a great IT partner for a corporate entity
Daniel Motshwane
Posted on Aug 14, 2018
Very happy client
Review Summary
The team were under pressure to deliver the website in less than 4 days and amazing enough they nailed it!!👍✌👏
Asanka Sahabandu, Radio Guerilla at The Capital Maharaja Organisation Limited
Posted on Aug 06, 2018
Excellent
Review Summary
These guys have the knowledge , the passion and the tools to deliver all things digital . Ive been using their services for quite some time and their quite professional
What is it about the company that you appreciate the most?
Attention to detail.