MSP Software

Explore the best MSP software that can improve efficiency in your services and boost your business.

Today, no business works alone. Managed service providers (MSPs) are roped in as day-to-day administrators to remotely maintain their services like, security, software deployment & maintenance, infrastructure, network administration, data backup, business process management, and so on. As the MSP services come with many technical challenges it becomes significant for them to use robust MSP software to provide the best and reliable services to their customers.

What is MSP Software?

Managed service provider (MSP) software is an application that helps MSPs track network interruptions, troubleshoot errors, deploy software and applications, and resolve security issues across multiple networks from any remote location. The managed service software solutions can also create invoices and send them in digital form to the clients. Moreover, it can generate reports that show real-time figures about the network & data security issues enabling you to make informed decisions for the future.

Managed IT service providers sign up for exclusive service level agreements with the clients. The MSP tools help them to manage and maintain different service levels and get a consolidated overview of multiple client systems from a single interface. Precisely, MSP software is a centralized hub that allows managed service providers to manage and monitor multiple client systems, automate invoice generation, schedule data backup processes, and handle disaster recovery procedures, and much more efficiently.

How to Find the Best MSP Software?

Finding the best MSP software can become a complex task without professional advice. The experts at Goodfirms are here to guide you through this process through the list of the best MSP software solutions after researching and analyzing several options available in the market. This list also includes authentic users’ reviews that can help you make the right decision. Just utilize the user-friendly filters here to shortlist the best managed services software options suiting to your budget, features requirement, and business preferences.

54 Softwares   |  Last updated: Oct 13, 2024
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List of The Best Managed Services Software

  • Chances are your organization has an assortment of desktops, laptops, and servers. As an organization grows, and these machines multiply, managing them all can become a major issue. OptiTune offers one of ... read more about OptiTune

    Entry Level Price
    $3 Per Month
    Free Trial
    30 Days
    25% in MSP Software

    Features

    • Dashboard
    • Help Desk
    • Issue Management
    • Response Template
    • Patch Management
    • Remote Access
    • History Tracking
    • Script Library

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • Windows
    Support
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • On-Site Training

    Packages

    Pricing Type
    • Flat Rate
    Free Version
    • Yes
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Monthly Payment
    • Quote Based
    • Free
    Available Packages
    Standard
    $3 Per Month
  • Deepser is a complete solution to manage your support requests, your daily activities and your organisational processes. Deepser is a software house that develops, produces and sell innovative products and services with ... read more about Deepser

    Entry Level Price
    Contact vendor
    Free Trial
    7 Days
    25% in MSP Software

    Features

    • Backup Management
    • CRM
    • Dashboard
    • Help Desk
    • Response Template
    • Remote Access
    • History Tracking

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • Windows
    • Mac
    Support
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Infographics
    • Case Studies

    Packages

    Pricing Type
    • Contact Vendor
    Free Version
    • Yes
    Free Trial
    • 7 Days Trial
    Payment Frequency
    • Quote Based
    • Free
  • The Managed Workplace Central Dashboard offers powerful features where MSPs can, through a single view, see the status of their managed sites, view and manage critical alerts, filter on their sites and ... read more about Barracuda Managed Workplace

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    100% in MSP Software

    Features

    • Backup Management
    • Dashboard
    • Help Desk
    • Issue Management
    • Response Template
    • Patch Management
    • Remote Access
    • History Tracking
    • Script Library

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • Windows
    • Mac
    Knowledge Base
    • Help Guides
    • Blogs

    Packages

    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
  • mspEngine provides a white-label portal for MSPs and gives access to branded sales, marketing tools and content. With its service automation layer all managed services can be delivered directly to the customer. ... read more about mspStack

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    100% in MSP Software

    Features

    • Backup Management
    • Booking Management
    • CRM
    • Dashboard
    • Help Desk
    • Issue Management
    • Remote Access
    • History Tracking
    • Script Library

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Support
    • Chat
    Knowledge Base
    • Help Guides
    • Blogs
    • Webinars

    Packages

    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
  • The FlashStart Cloud is a web filter that runs on geographically diverse server farms using Anycast network technology, to provide a high service availability and low latency. FlashStart is a simple web ... read more about FlashStart

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    50% in MSP Software

    Features

    • CRM
    • Dashboard
    • Help Desk
    • Response Template

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars

    Packages

    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
  • bkp365 protects your business data and applications. bkp365 offers an integrated approach to data protection, ensuring that your critical data and applications are safe. All the major hypervisors / virtual infrastructure supported. ... read more about BKP365

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    50% in MSP Software

    Features

    • Backup Management
    • Booking Management
    • CRM
    • Dashboard
    • Issue Management
    • Response Template
    • Patch Management
    • Remote Access
    • History Tracking
    • Script Library

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • Windows
    • Mac
    Knowledge Base
    • Help Guides
    • Blogs

    Packages

    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
  • Crossfire adaptability and scalability will allow you to maintain focus on your core competencies, while we modernise your supply chain through consolidating systems and streamlining processes. Our fully managed service makes supply ... read more about Crossfire

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    100% in MSP Software

    Features

    • Backup Management
    • CRM
    • Dashboard
    • Help Desk

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Knowledge Base
    • Help Guides

    Packages

    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
  • Fiabee is available as a Software-as-a-Service (SaaS) leveraging Amazon web services (AWS) cloud computing capabilities or in your own private cloud. Launch Fiabee’s co-branded or white labeled solution with your own brand ... read more about Fiabee

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    100% in MSP Software

    Features

    • Backup Management
    • CRM
    • Help Desk
    • Issue Management
    • Remote Access

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    Knowledge Base
    • Help Guides

    Packages

    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
  • Service Tree CONNECT Makes Ticketing Simple, supported by our Question Tree preloaded Knowledge Base and Live Data Dashboard. All of which combine to deliver previously unattainable efficiencies and profitability to your business.

    Entry Level Price
    $289 Per Month
    Free Trial
    N/A
    100% in MSP Software

    Features

    • Backup Management
    • Booking Management
    • CRM
    • Dashboard
    • Help Desk
    • Patch Management
    • History Tracking

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Knowledge Base
    • Help Guides
    • Blogs

    Packages

    Pricing Type
    • Flat Rate
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Available Packages
    Standard
    $289 Per Month
  • Computicate integrates with the most popular RMM tools, online backup and accounting software, either direct or indirect (Zapier). New integrations are being developed continuously. Computicate PSA is designed to streamline your entire ... read more about Computicate PSA

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    100% in MSP Software

    Features

    • Backup Management
    • CRM
    • Dashboard
    • Help Desk
    • Response Template
    • History Tracking

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Knowledge Base
    • Help Guides
    • Blogs
    • Webinars

    Packages

    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
  • Addigy provides you with a straightforward way of managing Apple devices in multiple environments. On one platform, provide IT support to your customers who choose Apple devices and expect the privacy and ... read more about Addigy

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    50% in MSP Software

    Features

    • Backup Management
    • CRM
    • Dashboard
    • Help Desk
    • Patch Management

    Key Details

    Industries
    • Information-technology-services
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Blogs

    Packages

    Pricing Type
    • Per User
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
  • The Guard, by Compliancy Group, is a cloud-based HIPAA compliance software that helps compliance officers with security risk assessment and incident management. The platform is designed to assist small to midsize firms ... read more about The Guard

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    100% in MSP Software

    Features

    • Backup Management
    • CRM
    • Dashboard
    • Help Desk
    • Issue Management
    • History Tracking

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Knowledge Base
    • Help Guides
    • Blogs

    Packages

    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
  • RG System, the Centralized SaaS ITSM Platform. Meet the only solution that unifies on one unique platform RMM, Data Backup & Restore and Endpoint Security complementary services!

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    100% in MSP Software

    Features

    • Backup Management
    • CRM
    • Dashboard
    • Help Desk
    • Issue Management
    • Patch Management
    • History Tracking

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Knowledge Base
    • Help Guides
    • Blogs

    Packages

    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
  • HaloPSA is a single, all-inclusive solution, designed for MSPs and service providers. HaloPSA gives you the power to manage your entire business with powerful out-of-the-box functionality. Empower your business with a single ... read more about HaloPSA

    Entry Level Price
    Contact vendor
    Free Trial
    30 Days
    100% in MSP Software

    Features

    • Backup Management
    • Booking Management
    • CRM
    • Dashboard
    • Help Desk
    • Issue Management
    • Response Template
    • Patch Management
    • Remote Access
    • History Tracking
    • Script Library

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Chat
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Infographics
    • Case Studies
    • Whitepapers
    • On-Site Training

    Packages

    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
  • Propel Your MSP is a SaaS managed service provider (MSP) software that helps businesses manage strategic planning processes across IT assets and projects. The auditing module enables staff members to build custom ... read more about Propel Your MSP

    Entry Level Price
    $79 Per Month
    Free Trial
    14 Days
    100% in MSP Software

    Features

    • Backup Management
    • CRM
    • Dashboard
    • Help Desk
    • Issue Management
    • Response Template
    • Patch Management
    • Remote Access
    • History Tracking

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars

    Packages

    Pricing Type
    • Flat Rate
    Free Version
    • No
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Available Packages
    Standard
    $79 Per Month
  • Boost the effectiveness of your IT teams and simplify every aspect of your business with flexible remote monitoring and management from ConnectWise Automate. Gain better visibility, remove delivery roadblocks, and increase service ... read more about ConnectWise Automate

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    20% in MSP Software

    Features

    • Backup Management
    • CRM
    • Dashboard
    • Help Desk
    • Issue Management
    • Response Template
    • Patch Management
    • Remote Access
    • Scheduling

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs

    Packages

    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
  • SolarWinds MSP Manager breaks this pattern by giving you the ability to capture the critical elements you need without bogging you down in minutia. MSP Manager integrates with RMM to help provide ... read more about SolarWinds MSP Manager

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    100% in MSP Software

    Features

    • Backup Management
    • Booking Management
    • CRM
    • Dashboard
    • Help Desk
    • Issue Management
    • Response Template
    • Patch Management
    • Remote Access
    • History Tracking

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Knowledge Base
    • Help Guides
    • Blogs
    • Webinars

    Packages

    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
  • StoneFusion MSP is built for Managed IT services providers and large coprorations enabling them to effortlessly provision efficient, secure and multi-tenant file-level, block-level and / or object-level storage volumes using VMware, Hyper-V, ... read more about StoneFusion MSP

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    100% in MSP Software

    Features

    • Backup Management
    • CRM
    • Dashboard
    • Help Desk
    • Issue Management
    • Patch Management
    • Remote Access
    • History Tracking

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars

    Packages

    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
  • Dark Web ID ™ helps MSPs protect their clients from a cybersecurity breach due to compromised employee credentials by monitoring the dark web in real time, and automatically alerting when it’s time ... read more about Dark Web ID

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    50% in MSP Software

    Features

    • Issue Management

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Support
    • Chat
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars

    Packages

    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
  • MachPanel is a Multi-Cloud Service Orchestration & Delivery Platform. It helps Telco’s, Hosters & Enterprises to aggregate, Provision, Automate, Bill & support Microsoft Cloud & On-premises enterprise applications through a powerful fully ... read more about MachPanel

    Entry Level Price
    Contact vendor
    Free Trial
    7 Days
    100% in MSP Software

    Features

    • Backup Management
    • Booking Management
    • CRM
    • Dashboard
    • Help Desk
    • Issue Management
    • Live Chat
    • Patch Management
    • Project Management
    • Remote Access
    • Scheduling

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • Windows
    • Linux
    Support
    • Chat
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • On-Site Training

    Packages

    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Free Trial
    • 7 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription

Frequently Asked Questions

Which Are the Different Categories in MSP Software?

MSP software generally falls under four main categories as given below -

PSA (Professional Services Automation -This type of MSP software allows you to manage your customers and contracts signed with them. It includes a help desk interface, knowledge base, and ticketing system. It also facilitates task tracking, preparing timesheets, and reporting & auditing functions.

Remote Access - This type of MSP software allows you to access your clients’ computers from any remote location. It helps in performing software maintenance, and technical issues proactively on your clients’ devices using your own devices.

RMM (Remote Monitoring and Management) - This type of MSP software allows remote monitoring and managing multiple systems across networks. The MSP technicians can access and handle software inventories deployed on different systems from remote locations using RMM. It also assists in patch management functions, new device onboarding procedures, system cleanliness, and maintenance.

Administration MSP - Administration MSP software is used to prepare and maintain service level agreements with the clients. It automates the process of calculating the time spent by the MSP experts on each clients' networking tasks, and based on that, it prepares and shares invoices with the clients. Moreover, it also helps manage passwords and many more administrative tasks that require running MSP business workflow flawlessly.

How Much Time Does the Deployment of MSP Software Require?

The deployment of managed services provider software depends on your business size, client base, and your workflow complexity. It would also vary based on the type of software you have chosen. If you have selected on-premise software, then it may take longer than cloud-based software.

In the case of cloud-based managed service software like Accelo, you can start using it immediately after paying for its subscription plan of your choice. In the case of on-premise software, you also need to consider the software development time if you have hired a company for that job. While the deployment process also relies on the complexity of the software, data processing, and training required.

How Much Can MSP Software Cost?

The cost of managed services provider software depends on the features and integrations you require. For example, the price of Atera starts from $79/month to $149/month billed annually. Based on your requirements and budget, you can select the pricing plan of the MSP software. MSP tools like ManageEngine ServiceDesk Plus can provide you with customized quotes depending on your business needs. This managed service software also offers a 30 days free trial period to use and determine which features are useful to you and discuss the price with the vendor accordingly.

If your budget is low, you can go for free and open source MSP software as it is free to download and deploy within your system. But, you may need technical capabilities and specific system configuration to make it work as per your business workflow. Besides being affordable, the open source MSP software is highly customizable and thus proves to be the best option for the businesses with exclusive requirements.

Are There Any Hidden Costs Associated With MSP Software?

Most of the MSP software vendors follow a transparent approach towards pricing. Still, you need to ask the vendor if they charge separately for deployment & training, customization, maintenance, and updates. Also, you need to check whether the deployment of the MSP software you have selected requires some specific hardware requirements or recruiting technical staff to get an exact cost figure before purchasing.

Which Are the Most Popular MSP Software?

Some of the most popular MSP software include Atera, Zoho Assist, Pulseway RMM, and ConnectWise Automate. You can go through the complete list of the best MSP software curated by the Goodfirms team for easy and better selection.


For more queries, please feel free to contact us.

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