Avaya OneCloud CCaaS Overview

Avaya OneCloud CCaaS makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at every touchpoint. And it brings together teams, resources, and insights to maximize contact center performance and experiences. Avaya OneCloud CCaaS delivers voice and digital channel customer engagement along with advanced self-service automation and employee productivity tools so you can build a true cloud customer service call center. Your subscription includes support and guidance from our Avaya OneCloud team. ​​
Avaya OneCloud CCaaS

Avaya OneCloud CCaaS Core Features

Call Center Features
  • Call Recording
  • Interactive Voice Response
  • Queue Management
  • Operations Management
  • Voicemail
Auto Dialer Features
  • Call Center Management
  • Call Recording
  • Contact List
  • Real Time Reports

Avaya OneCloud CCaaS Pricing

Pricing Type
Contact Vendor
Free Version
Payment Frequency
Quote Based
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Licensing & Deployment
  • Cloud Hosted
  • Web-based
  • Windows
  • Phone
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