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CDESK

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Slovakia HQFounded 2014

Deployment

Web-basediPhone/iPadAndroidWindowsMacLinux

Overview

About CDESK

CDESK is an excellent tool that can serve as a helpdesk for any company or institution. Built-in modules and possible connection with other software make CDESK a powerful tool for process digitization. For IT environments, CDESK meets requirements of a demanding Service Desk (ITSM tool). It also has integrated functions for servicing and maintenance – it can do everything from receiving a request to issuing an invoice, with customized service reports that can be conveniently filled out even on mobile devices.

Discover the richness and ease of use of the CDESK helpdesk.

At a glance

Software information

Industries served, licensing and the support CDESK provides.

Industries

  • Automotive
  • Computer-network-security
  • Information-services
  • Information-technology-services
  • Telecommunications
  • Warehousing

Licensing

  • Proprietary
  • Quote Based
  • Free trial
  • Free version

Support

  • Email
  • Live Chat
  • Phone
  • 24x7 Support

Training

  • In-person
  • Documentation

Knowledge Base

Languages (6)
CzechEnglishGermanHungarianPolishSlovak
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Capabilities

CDESK features

The full feature set, grouped by module.

Help Desk Software

  • Analytics & Reporting
  • Alerts
  • Customer Review
  • Customization
  • Dashboards
  • Document Storage
  • Email Integration
  • Escalation
  • Interaction Tracking
  • Knowledge Base
  • Multi-Channel
  • Multilingual
  • Response Template
  • SLA
  • Ticketing Management

Plans

CDESK pricing

Free Version
Yes
Payment Frequency
Quote Based
Preferred Currency
EUR (€)
Free Trial
available Days
CDESK have flexible pricing Our customers pay only for used resources We prepared 3 licenses BRONZE free license with most important modules for your company's customers SILVER a maximum of 25% of SILVER accounts can be logged in via the web interface at the same time GOLD license provides unlimited access to all functions. You can use the web interface, desktop application or mobile application Permanent licencses - one time fee. Customer pay yearly availability of actualizations and support
Get Free TrialVendor pricing page
BRONZE License€0 / one-time
SILVER License€11 / month
GOLD License€20 / month

Works with

Integrations

CDESK connects with the tools your team already uses.

Jira Power BIGoogle MapsMicrosoft OutlookAzure AD

Media

Screenshots & video