ClearTouch Connect

Enhance your customer experience with our cloud contact center

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Clear touch the US based company - TCN - founded in 1999 being in this industry for the past 24 years globally. We have offices in US Canada Australia UK Romania and India. India is the 8th office and we started from 2016.
In India we are known as Cleartouch TCN. We have over 2000 + customers spread across the globe and in India we have 150+ clients. Spread among multiple Industries like banking fintech IT BPO health care education sectors etc.
We have over 30K to 50K agents login and day in and day out both domestic and in international calling process in the ratio of 50 to 60% of outbound calling and 40 to 50% in Inbound calling
In India we have headquarters in Chennai and operation centers across Bangalore and Mumbai and we also have operations in Hyderabad and Delhi as well.
We are completely a private owned home-grown system not any sort of asterix based or open source based.
And we are hosted on cloud platform GCP - and we have the best in class data security and cyber security.
ClearTouch Connect
2016
India
5 Industries
1 Language
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LICENSING & DEPLOYMENT

SUPPORT

  • Email
  • 24x7 Support

Knowledge Base

  • Help Guide
  • Video
  • Blog
  • Case Studies

ClearTouch Connect Core Features

Workforce Management

  • Employee Lifecycle Management
  • Employee Scheduling
  • Performance Monitoring
  • Skills Tracking
  • Workforce Mobility

Contact Center

  • Call recording and monitoring
  • Call routing and queuing
  • Integration capabilities
  • Interactive voice response (IVR)
  • Multi-channel communication
  • Omnichannel support
  • Performance tracking
  • Reporting and analytics
  • AI Features

ClearTouch Connect Pricing

Pricing Type

  • Contact Vendor

Preferred Currency

  • USD ($)

Free Version

  • No

Payment Frequency

  • Quote Based

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