From patients to payers, and everything in between.

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Whether you decide to transition to our robust, comprehensive PM/EHR system or want to maintain your solutions from another provider, our services are not bound by any platform or technology.

We’re not your average revenue cycle solution. We go above and beyond to provide additional revenue-impacting services for front and back-end operational improvement to capture every dollar.

The support you need without feeling like you’re losing control of your business. Your growth is measured in timely analytics and reporting that ensure data accuracy, process efficiency, and accountability.

Strategic support from a professional team to keep you up to date with industry changes.

Specialized billing, remittance, and collection experts optimize your payment cycle.

A team of highly engaged account managers provides prompt responses to your everyday questions.
United States
2 Industries
1 Language
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  • Proprietary
  • Cloud Hosted
  • On Premises
  • Web-based
  • Windows
  • Mac


  • Email
  • Chat
  • Phone
  • 24x7 Support


  • Webinar
  • In-person
  • Documentation

Concierge Core Features

Medical Billing

  • Claims Management
  • Codes & Charge Entry
  • Eligibility Checks
  • Patient Statements
  • Payment Processing

Concierge Executive Interview

A. Hadi Chaudhry
A. Hadi Chaudhry
CEO and President, Concierge
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Kindly share your feedback on how GoodFirms has been doing so far in increasing your visibility among potential clients.

GoodFirms has proven to be an exceptional platform for enhancing our visibility among prospective clients, and we are extremely satisfied with the quality of their services. The GoodFirms team has exhibited remarkable responsiveness and unwavering commitment in presenting our company in the most favorable manner. Thanks to their efforts, we have garnered numerous leads and valuable business inquiries through their platform. We eagerly anticipate a continued partnership with GoodFirms, knowing that it will further contribute to our success.

Please introduce your product and give a brief about your role within the organization.

CareCloud Concierge is a robust cloud-based software solution meticulously crafted to optimize the efficiency of medical practices. In my capacity as the CEO of CareCloud, my primary responsibility revolves around offering strategic direction and ensuring the overall expansion and development of the organization.

What was the objective behind coming up with this software?

The core objective driving the development of CareCloud Concierge was to empower medical practices with a contemporary, intuitive software solution capable of streamlining operations and enhancing patient outcomes. Our aim was to create a comprehensive solution that enables medical professionals to concentrate on their primary expertise – delivering exceptional care to their patients.

How is your software beneficial from a value addition perspective to the clients compared to other software alternatives available in the market?

CareCloud Concierge stands out as a truly distinctive solution by offering a comprehensive suite of features meticulously customized to address the specific requirements of medical practices. Our software is purpose-built to enhance efficiency, minimize costs, and elevate patient outcomes. In comparison to other software alternatives in the market, CareCloud Concierge excels with its remarkably user-friendly and intuitive interface, providing a seamless onboarding experience for medical professionals.

What industries do you generally cater to? Which industries in general are highly benefiting by using your software?

While we serve various industries, our primary emphasis lies in catering to the unique needs of medical practices. CareCloud Concierge is exceptionally advantageous for medical practices of all scales, ranging from small independent practices to expansive hospital systems. Our software has garnered significant success in specialties like cardiology, dermatology, and pediatrics, among others. We continuously strive to provide tailored solutions that align seamlessly with the diverse requirements of medical professionals across different specialties.

What are the key features of your software that make it stand apart from your competitor products in the market?

CareCloud Concierge distinguishes itself from competitors through a range of key features that include its user-friendly interface, extensive reporting tools, and customizable capabilities that cater to the unique requirements of every medical practice. We offer advanced revenue cycle management tools that maximize revenue and streamline billing processes for practices. These tools are designed so that medical practices may achieve optimal revenue capture and avoid revenue leakage.

What is the customer satisfaction rate according to you? What steps do you take to cater to your customer’s needs and requirements?

We take great pride in maintaining a high level of customer satisfaction, achieved through a combination of outstanding customer service and continuous product development. Our dedicated team is readily available to address any inquiries or concerns raised by our customers. We prioritize open communication and work closely with our clients to ensure that our software precisely meets their specific needs and requirements. By actively engaging with our customers, we constantly refine and enhance our software to exceed their expectations.

Are your customers repetitive? If yes, what is the percentage of repeat customers that you have?

Indeed, a substantial number of our customers are repeat customers, which is a testament to the high level of satisfaction they experience with our offerings. Our unwavering dedication to providing exceptional products and top-notch customer service has contributed to a remarkable customer retention rate. By consistently delivering on our promises and going above and beyond to meet our customers' needs, we have fostered long-term relationships and earned their trust and loyalty.

Does your software product provide any resource or knowledge section for its users? If yes, what kind of material is provided to your users to help them get acquainted with your product?

Absolutely! We understand the importance of empowering our users with the knowledge and resources they need to make the most out of our software. That's why we offer a comprehensive knowledge and resource center designed to facilitate a smooth and efficient onboarding process. Within this center, users can access a wide range of materials such as step-by-step guides, video tutorials, and helpful documents. These resources are thoughtfully created to ensure that our users can quickly familiarize themselves with our software and maximize its potential.

What kind of support system do you offer to your clients for catering to their queries and issues?

We take pride in providing comprehensive customer support to ensure our customers have a seamless experience with our software. Our support channels encompass email, phone, and live chat, allowing customers to reach out to us through their preferred means of communication. Our dedicated support team is readily available to address any questions or concerns that may arise. We prioritize prompt and effective solutions, aiming to resolve any issues efficiently and ensure our customers receive the assistance they need in a timely manner.

What has been the revenue for your product for 2022?

While we respect the confidentiality of our revenue figures and do not disclose them publicly, we are pleased to share that our organization has experienced consistent growth over the past year. This positive trajectory is indicative of the value our software brings to our customers and the market demand for our solutions. With a strong foundation and ongoing efforts, we are optimistic about the future and anticipate continued growth in the coming years.

Where do you see your product in the next 10 years?

Over the next decade, our vision for CareCloud is to establish ourselves as a global leader in delivering cutting-edge software solutions for medical practices worldwide. We are committed to ongoing innovation, continuously developing new features and products that further streamline operations and enhance patient outcomes. As we progress, we aim to expand our reach beyond the medical industry, venturing into new markets and industries that can benefit from our expertise and solutions. With a focus on excellence and a forward-looking mindset, we are dedicated to shaping the future of healthcare technology and making a positive impact on the industry as a whole.

Concierge Pricing

Pricing Type

  • Contact Vendor

Preferred Currency

  • USD ($)

Free Version

  • No

Payment Frequency

  • Monthly Payment

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The Internet of Things : Things Matter Now

CareCloud Concierge
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