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Grasp is the customer conversations platform to bring together your multiple lines of communication and creates one story from all your contact moments. That's how you regain control of your customer service.
Using Grasp, your team collaborates better than ever, with a clear focus on what really counts. They can pay attention to each conversation, regardless of the channel. A relief for all them, with a high five from every customer.
Using Grasp, your team collaborates better than ever, with a clear focus on what really counts. They can pay attention to each conversation, regardless of the channel. A relief for all them, with a high five from every customer.
- Airlines-aviation
- Banking
- Business-supplies-equipment
- Computer-software
- Consumer-electronics
- Consumer-goods
- Consumer-services
- Entertainment
- Financial-services
- Gambling-casinos
- Internet
- Leisure-travel
- Marketing-advertising
- Recreational
- Retail
- Telecommunications
- Dutch
- English
Screenshot & Video
LICENSING & DEPLOYMENT
- Proprietary
- Cloud Hosted
- iPhone/iPad
- Android
- Windows
SUPPORT
- Email
- Chat
- Phone
-
WeekdaysSupport Days
- Monday
- Tuesday
- Wednesday
- Thursday
- Friday
Support Time- 09:00 to 17:30 (ECT)
Training
- In-person
- Documentation
Knowledge Base
Grasp Pricing
Pricing Type
-
Per User
Preferred Currency
-
USD ($)
Free Version
-
No
Payment Frequency
-
Monthly Payment
-
Annual Subscription
-
Quote Based
Plans & Packages
Premium
$29 Per User
For small service teams wishing to professionalize.
Features
- Team inbox
- A single team view
- All channels* and features
- Unlimited # of conversations
- Unlimited data storage
- Grasp support on all channels
Enterprise
$44 Per Month
For medium-sized service teams wanting to scale up.
Features
- This plan includes all the features from Premium plan
- Team inbox
- Unlimited # of team views
- All channels and features
- Unlimited # of conversations
- Unlimited history
- Unlimited # of API integrations
- Reporting
- Grasp support on all channels
Custom*
$59 Per Month
For large service teams who want to stand out.
* From rate
* From rate
Features
- This plan includes all the features from Enterprise plan
- Team inbox
- Unlimited # of team views
- All channels and features
- Unlimited # of conversations
- Unlimited history
- Grasp support on all channels
- Custom reporting
- Customer success manager
- Customised invoicing