HelpWire
Deployment
Overview
About HelpWire
HelpWire is remote access software for Windows, macOS, and Linux. IT teams and technicians can start sessions by sending a link, so the remote user clicks it and joins without creating an account or entering credentials.
When follow-up is required, unattended access allows technicians to return to devices later without involving the remote user again. Sessions reconnect automatically after reboots.
To keep remote access responsive, HelpWire uses direct peer-to-peer connections by default, with relay fallback when network conditions require it. All sessions are encrypted with TLS and AES-256.
At a glance
Software information
Industries served, licensing and the support HelpWire provides.
Industries
- Accounting
- Education-management
- Government-administration
- Hospital-health-care
- Information-technology-services
- Retail
Licensing
- Proprietary
- Free version
Support
Training
- Documentation
Knowledge Base
Capabilities
HelpWire features
The full feature set, grouped by module.
Remote Desktop
- File Sharing
- Real Time Chat
- Remote Access
- Security
Remote Support
- Client Management
- Collaboration
- Data Sharing
- Real-Time Chat
- Remote Access/Control
- Customization
- Security
Plans
HelpWire pricing
Media