Overview

About iDesk360

iDesk360 is a omnichannel customer support and engagement platform for businesses. Manage customer messages, WhatsApp, social media conversations, live chat, orders, follow-ups and customer service from one unified platform. With AI chatbot automation and human agent support, iDesk360 helps businesses streamline customer communication, manage orders efficiently, and track performance from one place.

At a glance

Software information

Industries served, licensing and the support iDesk360 provides.

Industries

Telecommunications
Banking
Business-supplies-equipment
Computer-software
Consumer-services
Food-beverages

Licensing

Proprietary
Monthly Payment
Annual Subscription

Support

Email
Live Chat
Phone
24x7 Support

Languages (1)

English

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Capabilities

iDesk360 features

The full feature set, grouped by module.

AI Automation Tools

AI-Driven Decision Making
Compliance & Audit Trails
Workflow Automation Builder

AI Agent Builders

Agent Creation & Management
Analytics & Reporting
Machine Learning & Adaptive Learning

Custody Management

Multi-Party Computation (MPC) Security
Role-Based Access Control (RBAC)
Hot, Warm & Cold Storage Architecture
Compliance & Regulatory Support
Real-Time Asset Monitoring

Customer Service

Alerts/Notifications
Live Chat
Help Desk
Escalation
AI Features
Self-Service Portal

Data Management

Customer Data
Data Migration
Data Capture & Transfer

Email Management

Antivirus
Multiple Accounts
Data Recovery
Signature Management
AI Features

Plans

iDesk360 pricing

Pricing Type

Flat Rate

Free Version

Payment Frequency

Monthly Payment, Annual Subscription

Preferred Currency

USD ($)

Vendor pricing page

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