Keatext
Your most impactful CX improvements start here
Keatext is a CX analytics solution that provides AI-based predictive recommendations to improve customer satisfaction.
Get recommendations from your customer responses like reviews, open ended surveys, and contact center tickets to support data-driven decisions and be a more customer-centric organization.
- Bring forward decisions with impact
- Monitor every stage of the customer journey
- Automate how you generate customer intelligence
Key features
- Contextual recommendations with SWOT chart
- Customizable, interactive dashboard
- Sentiment categories including customer suggestions and questions
- Topic and opinion heatmap
- Shareable reporting
The application is cloud-based and requires no advanced setup or training to start getting insights.
Keatext is trusted by companies in 10+ industries including Lenovo, Intuit, and Intelcom. By using the platform, clients not only improve their customer experience KPIs but help their organization become more customer-centric.
Get recommendations from your customer responses like reviews, open ended surveys, and contact center tickets to support data-driven decisions and be a more customer-centric organization.
- Bring forward decisions with impact
- Monitor every stage of the customer journey
- Automate how you generate customer intelligence
Key features
- Contextual recommendations with SWOT chart
- Customizable, interactive dashboard
- Sentiment categories including customer suggestions and questions
- Topic and opinion heatmap
- Shareable reporting
The application is cloud-based and requires no advanced setup or training to start getting insights.
Keatext is trusted by companies in 10+ industries including Lenovo, Intuit, and Intelcom. By using the platform, clients not only improve their customer experience KPIs but help their organization become more customer-centric.
2010
Canada
- Banking
- Consumer-electronics
- Cosmetics
- Hospital-health-care
- Retail
- Arabic
- English
- French
- Spanish
Industries
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Banking
-
Consumer-electronics
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Cosmetics
-
Hospital-health-care
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Retail
Licensing & Deployment
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Proprietary
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Cloud Hosted
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Web-based
Support
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Email
-
Chat
-
WeekdaysSupport Days
- Monday
- Tuesday
- Wednesday
- Thursday
- Friday
Support Time- 08:00 to 18:00 (EST)
Training
-
In-person
-
Documentation
Knowledge Base
Media
Keatext Core Features
Focus of Artificial Intelligence Feature
- Natural Language Processing
- Machine Learning
- Predictive Analytics
- Workflow Automation
Keatext Pricing
Pricing Type
-
Flat Rate
Preferred Currency
-
USD ($)
Free Version
-
No
Free Trial
-
14 Days Trial
Payment Frequency
-
Monthly Payment
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Annual Subscription
Plans & Packages
Basic
$550 Per Month
Up to 10,000 records
Features
- Single dashboard
- Data exploration
- English language support
- CSV upload
Pro
$999 Per Month
Up to 20,000 records
Features
- This plan includes all the features from Basic plan
- Dashboard editing
- Dashboard sharing
- Knowledge management
- Recommendations
- Multi-language support
- Cloud app integration
Enterprise
$1650 Per Month
30,000 records and up
Features
- This plan includes all the features from Pro plan
- Multiple dashboards
- Expert access
- Web scraping
