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Making Customer Interaction Delightful

Never leave your customer waiting again. Deliver automated, accurate, and human-like experience with InfiBot, an AI-powered conversation enhancement solution that brings automation and self-service capabilities within the contact center. It leverages AI and ML to predict customers’ intent to have a contextual conversation and allows contact centers can gather, analyze, and act on the customer’s preferences. Chatbots and Voice bots by InfiBot give businesses a cutting-edge advantage in better understanding and handling customer requests. InfiBot allows the customers to self-serve for common use cases like balance checks, check branch timings, etc., with the power of sentiment analysis and NLP. NovelVox InfiBot readily integrates with Genesys, Cisco, Avaya, Five9, Dialpad, Webex, Zoom, Nice, and Amazon Connect contact centers.
NovelVox
2008
United States
  • Information-technology-services
1 Industry
  • English
1 Language
Industries
  • Information-technology-services
Licensing & Deployment
  • Proprietary
  • Cloud Hosted
  • On Premises
  • Web-based
Support
  • Email
  • Chat
  • Phone
  • 24x7 Support
Training
  • Webinar
  • In-person
  • Documentation
Knowledge Base

Media

NovelVox Infibot

NovelVox Infibot Core Features

Focus of Chatbot Feature
  • AI & Machine Learning Capabilities
  • Analytics and Reporting
  • Compliance and Privacy
  • Easy Integration
  • Multi-Channel Support
  • Multilingual Support
  • Natural Language Processing (NLP)
  • Personalization

NovelVox Infibot Pricing

Pricing Type
  • Contact Vendor
Preferred Currency
  • USD ($)
Free Version
  • No
Payment Frequency
  • Monthly Payment
  • Annual Subscription
Vendor pricing page

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