Optlo
AI customer support software. Bring your own OpenAI, Anthropic or Gemini account, no token markup.
Most AI support agents are judged on what they answer. Optlo is built to be judged on how it got there.
Conversation flows are drawn in a visual editor, and every step in them can be read, changed and audited, so when the agent does something unexpected your team can point at the step responsible instead of guessing at a model. Where a flow needs live data, a secure connector calls Stripe or any HTTP API mid-conversation. Where it needs a person, the thread moves to a shared inbox with its context intact.
What the agent knows comes from material your team already keeps: site pages, product docs, help articles, and answers written by hand for the rest. It replies in the customer's language and says plainly when a question falls outside what it holds.
The AI itself runs on your company's own OpenAI, Anthropic or Google Gemini account. Optlo bills the platform from $19 a month; your provider bills the tokens. A 7-day trial needs no card.
Conversation flows are drawn in a visual editor, and every step in them can be read, changed and audited, so when the agent does something unexpected your team can point at the step responsible instead of guessing at a model. Where a flow needs live data, a secure connector calls Stripe or any HTTP API mid-conversation. Where it needs a person, the thread moves to a shared inbox with its context intact.
What the agent knows comes from material your team already keeps: site pages, product docs, help articles, and answers written by hand for the rest. It replies in the customer's language and says plainly when a question falls outside what it holds.
The AI itself runs on your company's own OpenAI, Anthropic or Google Gemini account. Optlo bills the platform from $19 a month; your provider bills the tokens. A 7-day trial needs no card.
2026
New Zealand
- Computer-software
- English
Industries
- Computer-software
Licensing & Deployment
- Proprietary
- Cloud Hosted
Support
- Email
- Chat
- WeekdaysSupport Days
- Monday
- Tuesday
- Wednesday
- Thursday
- Friday
Support Time- 09:00 to 17:00 (NST)
Training
- Documentation
Knowledge Base
Media
Optlo Core Features
Focus of Live Chat Feature
- Chat Bots
- AI Features
- File Transfers
- Alerts/Notifications
- Proactive Chat
- Visitor Tracking
- Secured Encryption
Optlo Pricing
Pricing Type
- Flat Rate
Preferred Currency
- USD ($)
Free Version
- No
Free Trial
- 7 Days Trial
Payment Frequency
- Monthly Payment
- Annual Subscription
- Quote Based
Pricing Description
Optlo charges a platform subscription based on active conversations and seats: Starter $19/month ($16 billed yearly), Growth $59/month ($49 billed yearly), and a custom Enterprise plan. The 7-day free trial needs no credit card. AI usage is not marked up: on paid plans you connect your own OpenAI, Anthropic or Google Gemini account and pay that provider directly for tokens. AI usage during the free trial is on us.
Plans & Packages
Starter
$19 Per Month
Entry plan for teams starting with AI support. $16/month when billed yearly. AI usage billed by your own provider, not by Optlo.
Growth
$59 Per Month
For teams running support at higher conversation volume. $49/month when billed yearly. AI usage billed by your own provider, not by Optlo.
Features
- This plan includes all the features from Starter plan
Optlo Reviews
Optlo Integration
- Stripe