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Customer Feedback & Survey Software

Qualaroo is a customer & user feedback software that uses IBM Watson-powered Artificial Intelligence to carry out Sentiment Analysis of the responses gathered through the surveys called Nudges. These unobtrusive & fully customizable questions let businesses ask their customers for their opinions delightfully & politely. The light code does not slow down pages. The presentation-ready visual reporting from Sentiment Analysis makes sharing the insights gained from customer feedback smooth & easy.

Qualaroo
2012
United States
  • Education-management
  • E-learning
  • Hospital-health-care
  • Information-technology-services
  • Retail
5 Industries
  • English
1 Language
Industries
  • Education-management
  • E-learning
  • Hospital-health-care
  • Information-technology-services
  • Retail
Licensing & Deployment
  • Proprietary
  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
Support
  • Chat
  • Phone
  • 24x7 Support
Knowledge Base
  • Help Guides
  • Video Guides
  • Blogs
  • Case Studies

Media

Qualaroo Core Features

Focus of Survey Feature
  • Analysis Tools
  • Automated Responses
  • Campaign Management
  • Custom Branding
  • Offline Response Collection
  • Question Branching
  • Question Library
  • Supports Multimedia
  • Survey Design

Qualaroo Pricing

Pricing Type
  • Flat Rate
Free Version
  • Yes
Free Trial
  • 14 Days Trial
Payment Frequency
  • Monthly Payment
  • Annual Subscription
  • Free
Vendor pricing page
Plans & Packages
Standard
$25 Per Month

Qualaroo Reviews

6
Total Reviews
4.8/5
Overall Rating
0
Recent Reviews

What Users Say

It’s dead-easy to use but expensive.
Saumya Sharma
Saumya Sharma
More than just a survey tool.
Sugandh Sharma
Sugandh Sharma
A complete solution in one place.
David Miller
David Miller
Good for quick/rapid feedback mining
Aniket Ubhe
Aniket Ubhe
A complete user feedback tool with numerous personalization options
Ashish Garg
Ashish Garg

Qualaroo Reviews

4.8 6 Reviews
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Saumya Sharma

It’s dead-easy to use but expensive.

One thing that I would like to say is that even for a technological layman like me, it takes little to no knowledge about softwares or coding to set it up. With the help of it’s built-in survey templates, I have had no problems in implementing it in my firm. Secondly, I would say that it is quite suitable for a medium-sized enterprise and when dealing with a bulk of customers for collecting feedback, Qualaroo makes the overall collection and analysis process very simple. Though one thing that troubles me is the price of the software. Even though I own a medium-sized enterprise, I think paying almost $2,000/year for a feature packed plan is quite expensive.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Sugandh Sharma

More than just a survey tool.

Even though Qualaroo identifies itself as a customer survey tool, I have found it to be a lot more diverse than that. I have an ecommerce business that I run online, and through Qualaroo, I have been able to boost up my conversion rates using one of their features called NudgesTM. In conclusion, it doesn’t just collect feedback, it also makes good use of it.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
David Miller

A complete solution in one place.

I have been using Qualaroo for the past 6 months and it has not only helped me in collecting customer feedback, but also enabled me to gather suggestions from the customers for my store. I have been quite happy with the performance of this software and it has been of great help.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Aniket Ubhe

Good for quick/rapid feedback mining

The AI-based sentiment analysis feature of Qualaroo - IBM Watson is by far one of the best features that have helped us mine through the feedback, quickly showing the negative intent feedback so we can prioritize them, eliminating manual hunting. The word cloud then helps to find out the keywords and phrases respondents are using to uncover common problems and friction points.

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  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Ashish Garg

A complete user feedback tool with numerous personalization options

It is really useful in designing surveys for all the devices, be it mobile, website, or link-based surveys. We use targeting options to show surveys to appropriate visitor segments and question branching to maximize insights. Plus, it also offers branding and design options to blend the surveys with our website as part of the native design without making it look like a 3rd party integration.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Amod Nazirkar

Great experience using Qualaroo

I found Qualaroo to be a highly beneficial tool. With the exit-intent survey templates, we can gather actionable customer insights (that we weren’t aware of before) and identify areas that need improvement.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating