RSM
Posted on Jun 12, 2023
Very upsetting customer service and features not up to expectations
We had WLabel scheme plan with Rankur beginning on Mei 2023. Better stay away. I was on White label plan of USD298 per month. So dissatisfied with the way they handle customer. Despite already paid the monthly set up fee, - SSL not included in the subdomain (Already asked before but no reply!) - FB mentiined feature not working despite already sent email asking help (No! No reply at all from Rankur people) - They said they monitor social media, but what I saw only Twitter monitoring, no FB, no TikTok , no IG. They do heavily on news outlets and blogs. - Report looks old fashioned. Unlike Brand24 for USDless than 150 you get compelling and beautiful reports. Worst of all- They charged full USD298.00 for June 2023! Deducted from my bank account! Overall, i’ve had one of the worst experiences in dealing with online service provider. My advise- Stay away!
What was the project name that you have worked with Rankur?
Reputation Management Software
How long have you used Rankur?
30 Days
How frequently you use Rankur?
Daily
How do you find pricing of Rankur?
mid-tier
What do you like the most about Rankur?
Unsure.
What do you like the least about Rankur?
UI
Switched from
