Replium

Replium is a help center and live chat built for teams that do support without a support department.

Most of the questions you answer have exactly one correct answer, and it has not changed in a year. Write those down once in a help center, and they answer themselves at three in the morning, in every timezone. Put the chat widget on your site for what is left, and it lands in one shared inbox with private notes and an email alert when nobody is online, so a waiting visitor is not something you find out about the next day.

Setup is three things and no sales call: publish a few articles, drop in the widget, invite the one other person who answers.

Today those conversations are answered by people, not by a bot, and the site says so plainly.

The free plan is free forever: two people, 100 conversations a month, no credit card. If your plan is ever going to change, you hear it from us first.