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Sibro is a CRM software designed for insurance brokers. It helps insurance companies to manage their customers, monitor policy status, remind customers for renewals, create and track more leads, and engage customers. With a super-simple interface and immense functionalities, it mitigates all customer relationship challenges faced by insurance broking companies and helps them win more policies. It solves core issues for insurance brokers, such as taking follow-ups, reminding customers for renewals, tracking claims, endorsements, policies, etc. Sibro CRM software empowers insurance companies to serve more customers.
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Sibro Executive Interview
Mr.Vivek Stanley
CEO, Sibro
Kindly share your feedback on how GoodFirms has been doing so far in increasing your visibility among potential clients.
GoodFirms has been doing an incredible job by providing authentic reviews about the software of different genres to their audience across the globe. We are so exultant that our software has been listed in the “Best Insurance Agency Management Software”. This achievement has definitely helped us to gain more reach and publicity.
We are very happy to share our love for all those who work with the firm to provide software developing companies like ours, a better platform, and this extraordinary support in this modern business arena.
We are very happy to share our love for all those who work with the firm to provide software developing companies like ours, a better platform, and this extraordinary support in this modern business arena.
Please introduce your product and give a brief about your role within the organization.
Sibro is an insurance agency and broker software supporting end-to-end policy management and claims control. This software offers amazing features such as the ability to record and manage policies, high-end customization options, multiple language translation, RFQ management, auto-reconciliation, and a lot more.
Mr. Vivek Stanley, CEO of Protracked and also the makers of SIBRO insurance broker software. We are pioneers in delivering SAAS solutions and long-term support services to niche businesses and making them 10x more efficient than before. Our team is well balanced with insurance professionals that have technical expertise, software engineers, quality analysts, and a lot of other experts who works seamlessly to provide the best user experience to our customers as well as assist them in handling their every single post-purchase query in the best possible ways we could.
Mr. Vivek Stanley, CEO of Protracked and also the makers of SIBRO insurance broker software. We are pioneers in delivering SAAS solutions and long-term support services to niche businesses and making them 10x more efficient than before. Our team is well balanced with insurance professionals that have technical expertise, software engineers, quality analysts, and a lot of other experts who works seamlessly to provide the best user experience to our customers as well as assist them in handling their every single post-purchase query in the best possible ways we could.
How is your software beneficial from a value addition perspective to the clients compared to other software alternatives available in the market?
SIBRO is exactly what the brokers needed in the modern insurance era. This software understands the pulse of insurance brokers and offers them handpicked value-added features that help them simplify and automate their entire insurance operations efficiently and effectively.
Let’s see what all are those value-added features are offered by SIBRO.
- We are always committed to making a positive impact on our customers’ lives. Our team of professionals listens to our customers’ unique needs closely and delivers what they want. Unlike other complicated software solutions, ours will be simple, fully customized, self-explanatory i.e., a first-time user can even have a great experience.
- Easy to use software: All features and functionalities are placed so elegantly to increase user experience and reflect an easy-to-learn look and feel.
- High-end customization options: You can create your own customized data entry fields, drops downs. Also, you can change the display colors as per your company’s color theme.
- Self-explanatory: Sibro is completely self-explanatory. Even though we offer enough training sessions, still it is possible to understand its features easily.
- Instant onboarding: Our product experts will provide you a detailed training about the features and functionalities.
- Relevant, up-to-date, valuable insights: Sibro collects only essential details and won’t display any irrelevant data and not take up more space.
- Continuous Support: When you purchase this software, you'll freely receive common future updates and continuous support.
What industries do you generally cater to? Which industries, in general, are highly benefiting from using your software?
We are mainly focused on the global insurance industry and all the potential insurance brokers and agents that align with it.
What are the key features of your software that makes it stand apart from your competitor products in the market?
SIBRO offers a galaxy of features that help insurance brokers to excel in what they do. Let’s explore our standout features that help brokers in unlimited ways to optimize their business flow and live a productive corporate life.
- End-to-end Policy management: Sibro helps you organize and track each and every stage of a policy; from prospects & renewal follow-ups, preparation of RFQs & quote comparison, to collecting payments, and delivering policies to customers in order, their endorsements, and more.
- Automated, hassle-free Claims management: Sibro's claims module not only helps you track claims but also automates & eases your claims processing. Sibro suggests the documents required for a claim and can fetch real-time claim updates via TPA integration. It will aid you in ways you have never thought about.
- Invoicing & Reconciliation: Sibro's accounts module systematically corrects mistakes & ensures our due receivables. It helps you track every receivable invoice and its reconciliation. It also exposes cases where we missed receiving brokerage. Sibro also eases your IRDAI compliance process significantly.
- Actionable Reports & more: Sibro has a growing list of action-oriented reports; which provides only the information you need. Sibro does not record or show unimportant data which you will not use in the future. This helps you focus on what actions to take next, and saves tons of time too!
What is the customer satisfaction rate according to you? What steps do you take to cater to your customer’s needs and requirements?
We are always committed to making a positive impact on our customers’ lives. According to our team, it’s all about how our software turns out for them. If they are experiencing greater productivity, our level of satisfaction is high and vice versa.
Our team of professionals listens to our customers’ unique needs closely and delivers what they want. Unlike other complicated software solutions, ours will be simple, fully customized, self-explanatory i.e., a first-time user can even have a great experience. We have our own customer portal to drop their suggestions feedback, feature ideas and, other thoughts about the software.
Also, we have an amazing customer support team that assists each and every customer with utmost priority and exceptional care to make sure whatever their concern is, it gets resolved at the earliest.
Our team of professionals listens to our customers’ unique needs closely and delivers what they want. Unlike other complicated software solutions, ours will be simple, fully customized, self-explanatory i.e., a first-time user can even have a great experience. We have our own customer portal to drop their suggestions feedback, feature ideas and, other thoughts about the software.
Also, we have an amazing customer support team that assists each and every customer with utmost priority and exceptional care to make sure whatever their concern is, it gets resolved at the earliest.
Are your customers repetitive? If yes, what is the percentage of repeat customers that you have?
Considering the nature of the business and the service we offer, we have almost 98% customer retention. Whenever a customer gets associated with SIBRO, they stay for a prolonged period of time. This helps both parties to develop trust and build a lifelong healthy business relationship.
Does your software product provide any resource or knowledge section for its users? If yes, what kind of material is provided to your users to help them get acquainted with your product?
Yes. As our software is enriched with a variety of features, it is very important for both of us to make sure that we are on the same page. That’s why our website offers a well-drafted documentation section that has documented each and every SIBRO feature and the ways to deal with it. We practice sharing this link with our software users so that they can clarify each and every doubt that they come across while exploring the software and its features.
What kind of support system do you offer to your clients for catering to their queries and issues?
We have a group of support executives who offers their extensive product knowledge whenever a need comes in. Every client can send their queries and concerns to our support team via email that gets automatically converts as a task for our client support team. They instantly review the task and collaborate with our development and testing team to get it resolved and eventually revert to the client as soon as possible.
What has been the revenue for your product for 2020?
As our financial figures are confidential, it is not possible to publicly announce our revenue figures for the time being. Apologies. But kindly note that we have been performing comparatively well with our sales figures are moving very much on a positive note in the year 2020-21.
Where do you see your product in the next 10 years?
Every bigger dream seems small enough for those who invest their 100% to conquer them. If we are able to serve our customers with the same intent and passion towards success and self-initiation for the next 5-10 years, we see our self in a position where we handle more than 500 plus potential insurance brokers and agents in different parts of the world, professionally and systematically.
Sibro Pricing
Pricing Type
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Flat Rate
Free Version
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No
Payment Frequency
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Monthly Payment
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Annual Subscription
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One-Time Payment
Plans & Packages
Standard
$180 Per Month
