Top Call Center Services in Cebu City

Researched by:Goodfirms Research TeamUpdated:September 13, 2026

Goodfirms has reviewed 16 Call Center Services in Cebu City as of September 2026. The top-ranked firm is Helpware (4.9 stars, 11 verified reviews, NA, founded 2015, Cebu City). Across the category, the median hourly rate is $25, median client rating is 5, and 41% of firms employ 50+ members. Explore the vetted Call Center Services in Cebu City companies below, compare their strengths, and connect with the provider best suited to your requirements.

Businesses need to carefully assess many aspects to find an ideal service partner from call center services in Cebu City. A business must gauge a firm's capabilities on experience, expertise, team size, quality assurance, access to technologies, cost-effectiveness, and global presence, among other factors. References from the previous clients play a critical role during the vendor selection. The market is crowded with so many alternatives that it becomes very challenging for any business to gather information on such a huge scale and assess all the firms.
However, there is no cause for alarm since Goodfirms is here with a list of top-performing call center companies in Cebu City with rich industry experience. Goodfirms is an established B2B platform that makes finding a reliable service partner easier for service-seeking enterprises. This list is complemented with information that will help you at each step during your selection process. Continue to explore this list to find company content, project portfolio, and research rankings that will help you find the best call center outsourcing services in Cebu City based on your business requirements.

Goodfirms has verified 16 Call Center Services in Cebu City - part of 1,633+ Call Centers Services Companies, each passing Goodfirms' 4-step verification process (background check, client interviews, portfolio audit, ongoing quality review). Listings marked "Sponsored" are agencies that pay for premium placement - sponsorship does not affect star ratings or review content.

Top 10 at Glance

Compare the highest-ranked firms first side by side.

Rank
Company
Rating
Reviews
Hourly Rate
Team Size
Founded
Location
Action

List of Top Call Center Companies in Cebu City

Find a Call Center Services Company Near you
Find a Call Center Services Company Near you
Service
Hourly Rate
Employees
ReviewsAll Companies
Industry
Client Type
  • Helpware is among the leading BPO companies, combining AI-enabled precision with world-class teams to deliver customer support, technical support, content moderation, and back-office services. As one of the most trusted business process outsourcing companies, it operates across 19 locations worldwide, offering the scalability to expand ... read Helpware reviews & insights

    NA
    1,000 - 9,999
    2015
    Cebu City, Philippines
    Outstanding responsiveness, coordinates and connects with the business team and works tirelessly to empathize with and understand customer needs - CEO / Head of Client Success and Product Strategy
    Visit Website
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  • Allied Fusion is provider of Business Process Outsourcing (BPO), with a team of both Japanese and Filipino nationalities that follows a Japanese work cultures to obtain high-quality of work output. Servicing mid to big-sized companies globally since 2009 in areas such as Telemarketing, Online Selling, ... read Allied Fusion Services, Inc. reviews & insights

    < $25/hr
    50 - 249
    2009
    Cebu City, Philippines
    Allied Fusion significantly improved our website's visibility and organic traffic - Marketing Manager
  • MySource takes a consultative and process driven approach to the virtual assistant needs of our customers via a dedicated team of skilled professionals which not only includes your resource but management oversight insuring the successful integration of our team with that of the customer’s team.Outsourcing ... read MySource Solutions reviews & insights

    < $25/hr
    50 - 249
    2017
    Cebu City, Philippines
    Love these guys! - John Krueger
  • Strategically situated at the heart of Cebu City’s Business Park, Customer Benefit Svcs, Inc., (CBS) is an American owned and operated call center outsourcing company providing support for a variety of international clients.

    < $25/hr
    2 - 9
    Cebu City, Philippines
  • SupportSave is a leading BPO services provider that provides end-to-end customer management solutions for its clients across the globe. Our wide array of call center and back-office support services enables us to tap business value across industries, and resolve business challenges for its clients.

    < $25/hr
    2 - 9
    Cebu City, Philippines
  • ePerformax is a high-performing contact center & BPO that provides world-class, omnichannel service and support to a select group of Fortune 1000 companies and their customers. As one of the first contact centers in the Philippines in 2002, ePerformax has strategically expanded our client base and now proudly employees over 6,500 team members at three ... read ePerformax Contact Centers & BPO reviews & insights

    $200 - $300/hr
    1,000 - 9,999
    2002
    Cebu City, Philippines
  • Choosing the right contact center partner for your business just got easier because Stark BPO is here for you. In today’s rapidly increasing business and labor market, outsourcing continues to be a key driver for startups, small to medium-sized companies and Fortune 500 companies to achieve their growth targets and gain a competitive edge. The ... read Stark BPO Services reviews & insights

    $100 - $149/hr
    50 - 249
    2016
    Cebu City, Philippines
  • 411 BPO is a fast-growing business process outsourcing company that sets new standards in the field of customer service. We are not a simple call center - we are young, determined, and ready to tackle any challenge! With thousands of satisfied customers, and offices in the USA and Europe, we are one of the most ... read 411 BPO reviews & insights

    $100 - $149/hr
    250 - 999
    2014
    Cebu City, Philippines
  • Based in the Philippines, Teleforce Global Services Corporation is a business process outsourcing company specializing in setting up, hosting and managing operations. Laid its cornerstone in 2018, Teleforce Global Services Corporation is founded with the purpose of delivering customer experiences that are simple, inspired and innovative. We’re living in the omnichannel channel world which takes ... read Teleforce Global reviews & insights

    $50 - $99/hr
    10 - 49
    Cebu City, Philippines
  • Using AI Tools

    • CanvaCanva
    • GeminiGemini
    • ClaudeClaude
    • ChatGPTChatGPT

    BPOSeats is a leading outsourcing and workspace solutions provider helping businesses scale efficiently through flexible seat leasing, fully furnished office spaces, recruitment, Employer of Record (EOR) services, and managed outsourcing solutions. With strategically located facilities across the Philippines, including Cebu, Clark, Angeles, and Manila, BPOSeats provides businesses with ready-to-use office environments, enterprise-grade infrastructure, and operational ... read BPOSeats reviews & insights

    NA
    250 - 999
    2014
    Cebu City, Philippines

    Why BPOSeats?

    • Scale faster with flexible BPO solutions.
    • Fully furnished offices, ready to move in.
    • Outsourcing, EOR, and workspace experts.
  • Using AI Tools

    • GeminiGemini
    • LovableLovable
    • ChatGPTChatGPT

    Here is a professional paragraph for USA Outsource Today that focuses on your core BPO services and the unique value of your American-managed team in the Philippines. About USA Outsource Today USA Outsource Today is a premier strategic BPO partner specializing in high-performance remote solutions for growing businesses. Under American leadership with over 15 years ... read USA Outsource Today reviews & insights

    < $25/hr
    10 - 49
    2013
    Cebu City, Philippines

    Why USA Outsource Today?

    • High-Accuracy Data & Expert Lead Generation
    • No Long-Term Contracts. Scale Instantly
    • US-Managed Teams. Offshore Cost Savings
  • Executive Boutique an outsourcing company with a main call center facility in Cebu, Philippines. EB is a trusted outsourcing partner to growing companies who are looking to save money on their operations and sales costs. EB employs call center agents who make lead generation and telemarketing calls to businesses and consumers in the US, Canada, ... read Executive Boutique reviews & insights

    $100 - $149/hr
    250 - 999
    2008
    Cebu City, Philippines
  • Logix BPO is a Business Process Outsourcing (BPO) and Recruitment Process Outsourcing (RPO) company, providing managed remote staffing solutions to partners all over the word. Logix prides itself on providing our partners with the best talent on the market, with highly competitive pricing structures, high staff retention, an excellent & rewarding culture and, a fully ... read Logix BPO reviews & insights

    NA
    250 - 999
    Cebu City, Philippines
  • An IT-BPM industry partner and call center Business Process Outsourcing (BPO) service provider. With a commitment to excellence and innovation, we stand out as a beacon of reliability and quality in the bustling landscape of BPOs in Cebu, Philippines. We envision ourselves as one of the top-tier BPO companies in the Philippines, distinguished by our ... read AmeeraTel, Inc. reviews & insights

    $50 - $99/hr
    50 - 249
    2012
    Cebu City, Philippines
  • ACX is an all in one digital service provider that will take your business to a whole new level. We are an innovative and dynamic team of highly skilled developers, graphic designers, copywriters, marketing experts, project managers and admin staff who are committed to building a business that is based on the principle of integrity, ... read ACX Outsourcing HUB reviews & insights

    < $25/hr
    10 - 49
    2017
    Cebu City, Philippines
  • Using AI Tools

    • ChatGPTChatGPT

    We are your dedicated partner—matching you with hand-selected talent from the Philippines through a curated process that emphasizes communication, performance, and accountability. Our leadership works closely with clients and employees to ensure every engagement is a long-term relationship, not a short-term transaction.

    $50 - $99/hr
    50 - 249
    2025
    Cebu City, Philippines

    Why NUMAX Global?

    • We help businesses build high-performing teams
    • Provide reliable and compliant workforce solutions
    • We provide talent solutions tailored to your needs

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1 cities with the best Value Score for hiring.

Ranked by a composite blending firm count (supply), average rating (quality), and average hourly rate (cost). Affordability is weighted highest (50%), so this surfaces genuinely affordable destinations - not just the biggest markets.

Where the firms are.

Bubble size shows how many firms each country has; colour shows its average hourly rate. Tap any country for its firm count, average rate, rating, and Value Score.

Loading map…

All cities ranked by Value Score.

Every city in scope, ranked by Value Score.

CityFirmsAvg RateAvg RatingValue ScoreAction
PHCebu City32$66/hr575View firms
PHCebu City
32 firms$66/hr5
Value Score75 / 100

Match by work-hour overlap with your team.

Cost matters - but so does being able to actually talk to your developer during your workday. Here are the best destinations for each major hub.

If you're in US (PT/ET)Recommended

Look for nearshore LATAM partners - same-day collaboration, similar time zones, and 50-60% cost savings vs domestic.

MXMexico~7h overlap
ARArgentina~6h overlap
BRBrazil~5h overlap
CACanada~8h overlap
If you're in Europe (CET/GMT)Recommended

Eastern Europe is your sweet spot - 1-2h time zone shift, EU GDPR alignment, and 40-50% lower rates than Western Europe.

PLPoland~8h overlap
UAUkraine~7h overlap
RORomania~7h overlap
ZASouth Africa~8h overlap

How firms are placed on the matrix

Every position on this chart is the output of the Goodfirms ranking algorithm - a weighted composite of signals across two axes. The algorithm is recomputed regularly and is fully documented.

Sponsorship does not affect placement. PRO members receive visible badges and ad placements, but their algorithmic scores are calculated identically to free listings.

Read the full methodology
Algorithm at a glance
1
X-axis (Core Competencies): Service Focus Ratio + Portfolio Depth + Quality + Experience
2
Y-axis (360-Performance): Client Reviews + Market Presence + Goodfirms Score
3
Missing signals are excluded from a firm's score, not substituted with defaults - weights redistribute across remaining inputs
4
Recency decay over the last 18 months keeps stale reviews from dominating
5
Eligibility floor: ≥ 1 published review in this category scope

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Cities with the best Value Score for bpo services hiring.

Ranked by a composite score blending firm count (supply), average rating (quality), and median hourly rate (cost). Affordability is weighted highest (50%), so this list surfaces actually affordable destinations rather than just-big markets.

Budget leader
Cebu City · $0-24/hr

14 firms in this tier - more than any other city, averaging 5.0 ★. Top picks: Allied Fusion Services, Inc., MySource Solutions, SupportSave.

Mid-tier leader
Cebu City · $50-99/hr

3 firms in this tier - more than any other city. Top picks: Teleforce Global, AmeeraTel, Inc., NUMAX Global.

Top tier leader
Cebu City · $150+/hr

2 firms in this tier - more than any other city. Top picks: ePerformax Contact Centers & BPO, Blueprint Business Solutions Corp.

Loading heatmap…
Cell intensity (firm density):
Low
High
Best Value marks the densest, highest-rated, most-affordable cell per row

How the heatmap is built

Every cell in the grid above is the count of firms in (place × hourly-rate tier). Firms are placed by their published hourly rate; those without a disclosed rate are not plotted.

Top company names per cell are surfaced by Value Score - a weighted blend of affordability (50%) + rating (35%) + review volume (15%).

The "Best" ribbon marks the cell in each row where firm density, ratings, and affordability line up best - the densest, highest-quality combination.

Read the full methodology
Value Score · per firm
ValueScore = 0.50 × Affordability
+ 0.35 × Rating
+ 0.15 × Review Volume
// All sub-scores normalized 0-100
// Affordability = (1 - rate/$200) × 100
// Rating = (rating - 3) / 2 × 100
// Volume = log10(reviews+1)/log10(200) × 100

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Browse all bpo services firms in your chosen country - or let our AI hand-pick 3 matches based on your project, budget, and time-zone preference.

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