Top Call Center Services in Dallas, TX

Researched by:Goodfirms Research TeamUpdated:September 22, 2026

Goodfirms has reviewed 6 Call Center Services in Dallas, TX as of September 2026. The top-ranked firm is Continuum (0.0 stars, 0 verified reviews, < $25/hr, founded 2018, Dallas). Across the category, the median hourly rate is $37, median client rating is 5, and 30% of firms employ 50+ members. Explore the vetted Call Center Services in Dallas, TX companies below, compare their strengths, and connect with the provider best suited to your requirements.

Are you wondering if you should outsource to call center services in Dallas, TX? Several reasons make outsourcing a lucrative option for your business. The technology, systems, and team that a vendor has set up help improve customer support's overall effectiveness. With the right messaging and setting the right expectations, a business's brand identity is also enhanced. Similarly, an increase in sales, brand loyalty, and saving of time and resources are other advantages that a business enjoys while working with professional call center companies in Dallas, TX, with long-standing experience.
Having understood the requirements of a business and using extensive market research conducted by its research team, Goodfirms has prepared a directory of the industry's top-performing firms. You will find valuable information such as project portfolio, focus area, services offered, and research scores on all the call center outsourcing services in Dallas, TX, listed with this directory. The Goodfirms research team has thoroughly vetted the information present in this record. We urge you to examine this list and find call center services Providers in Dallas, TX, that are the best fit for your business.

Goodfirms has verified 6 Call Center Services in Dallas, TX - part of 1,644+ Call Centers Services Companies, each passing Goodfirms' 4-step verification process (background check, client interviews, portfolio audit, ongoing quality review). Listings marked "Sponsored" are agencies that pay for premium placement - sponsorship does not affect star ratings or review content.

Top 10 at Glance

Compare the highest-ranked firms first side by side.

Rank
Company
Rating
Reviews
Hourly Rate
Team Size
Founded
Location
Action

List of Top Call Center Services Providers in Dallas, TX

Find a Call Center Services Company Near you
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Service
Hourly Rate
Employees
ReviewsAll Companies
Industry
Client Type
  • Continuum Global Solutions ('CGS"​) is a leading omni-channel contact center solutions provider. CGS provides text, chat, email, and voice services. Continuum serves Fortune-1000 clients globally.

    Continuum Global Solutions ('CGS"​) is a leading omni-channel contact center solutions provider. CGS provides text, ... read Continuum reviews & insights

    < $25/hr
    10000+
    2018
    Dallas, United States
  • Teelink was started in response to an ever increasing need of High quality low cost Business Process Outsourcing services that could cater to the needs of UK, USA & Australia based companies with Call Centre,Service Management and Back Office Solution

    Teelink was started in response to an ever increasing need of High quality low cost ... read Teelink reviews & insights

    < $25/hr
    2 - 9
    Dallas, United States
  • Using AI Tools

    • ChatGPTChatGPT

    Omnixo Group LLC is a U.S.-registered customer support and Business Process Outsourcing (BPO) company based in Dallas, Texas. We partner with U.S. and Canadian businesses to deliver premium, seamless, and cost-effective outsourcing solutions.We provide 24/7 coverage across multiple communication channels, ensuring your customers always receive top-tier care from dedicated, C1-level English-fluent agents.What Makes Us Different:U.S. ... read Omnixo Group LLC reviews & insights

    Omnixo Group LLC is a U.S.-registered customer support and Business Process Outsourcing (BPO) company based ... read Omnixo Group LLC reviews & insights

    < $25/hr
    2 - 9
    2024
    Dallas, United States

    Why Omnixo Group LLC?

    • U.S.based accountability, one simple contract
    • Dedicated agents trained only on your business
    • Cut support costs 60 percent with zero quality los
  • Telvista is a premier provider of contact solutions that drive customer loyalty and create competitive advantage for our clients. With our highly trained staff of support professionals, we deliver superior service that protects and promotes our clients'​ brands in the traditional channels and we are specialists in social media.

    Telvista is a premier provider of contact solutions that drive customer loyalty and create competitive ... read Telvista reviews & insights

    < $25/hr
    1,000 - 9,999
    1997
    Dallas, United States
  • Using AI Tools

    • ClaudeClaude

    MediCommerce’s roots are in Texas, and so is a deep, practical understanding of what it takes to manage medical billing and revenue cycle operations here. That means staying current on Texas insurance requirements and rules and the credentialing and medical coding nuances that trip up practices working with generic, out-of-state billing vendors. That means an ... read MediCommerce LLC reviews & insights

    MediCommerce’s roots are in Texas, and so is a deep, practical understanding of what it ... read MediCommerce LLC reviews & insights

    NA
    50 - 249
    2015
    Dallas, United States

    Why MediCommerce LLC?

    • Not a lift-and-shift arrangement
    • Strong AR and Denial Prevention protocol
    • Staff Extension with relevant experience
  • DataProtein is competent in solving your confusing and complex marketing maze at any stage of the funnel. We are committed to being one of the most impeccable B2B marketing and advertising agencies specializing in Information Technology, Banking & Healthcare Industry. Our aim is to provide a smart blend of trending digital techniques which will maximize ... read DataProtein reviews & insights

    DataProtein is competent in solving your confusing and complex marketing maze at any stage of ... read DataProtein reviews & insights

    NA
    10 - 49
    2019
    Dallas, United States

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1 cities with the best Value Score for hiring.

Ranked by a composite blending firm count (supply), average rating (quality), and average hourly rate (cost). Affordability is weighted highest (50%), so this surfaces genuinely affordable destinations - not just the biggest markets.

Where the firms are.

Bubble size shows how many firms each country has; colour shows its average hourly rate. Tap any country for its firm count, average rate, rating, and Value Score.

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All cities ranked by Value Score.

Every city in scope, ranked by Value Score.

CityFirmsAvg RateAvg RatingValue ScoreAction
USDallas47$42/hr581View firms
USDallas
47 firms$42/hr5
Value Score81 / 100

Match by work-hour overlap with your team.

Cost matters - but so does being able to actually talk to your developer during your workday. Here are the best destinations for each major hub.

If you're in US (PT/ET)Recommended

Look for nearshore LATAM partners - same-day collaboration, similar time zones, and 50-60% cost savings vs domestic.

MXMexico~7h overlap
ARArgentina~6h overlap
BRBrazil~5h overlap
CACanada~8h overlap
If you're in Europe (CET/GMT)Recommended

Eastern Europe is your sweet spot - 1-2h time zone shift, EU GDPR alignment, and 40-50% lower rates than Western Europe.

PLPoland~8h overlap
UAUkraine~7h overlap
RORomania~7h overlap
ZASouth Africa~8h overlap

How firms are placed on the matrix

Every position on this chart is the output of the Goodfirms ranking algorithm - a weighted composite of signals across two axes. The algorithm is recomputed regularly and is fully documented.

Sponsorship does not affect placement. PRO members receive visible badges and ad placements, but their algorithmic scores are calculated identically to free listings.

Read the full methodology
Algorithm at a glance
1
X-axis (Core Competencies): Service Focus Ratio + Portfolio Depth + Quality + Experience
2
Y-axis (360-Performance): Client Reviews + Market Presence + Goodfirms Score
3
Missing signals are excluded from a firm's score, not substituted with defaults - weights redistribute across remaining inputs
4
Recency decay over the last 18 months keeps stale reviews from dominating
5
Eligibility floor: ≥ 1 published review in this category scope

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Cities with the best Value Score for bpo services hiring.

Ranked by a composite score blending firm count (supply), average rating (quality), and median hourly rate (cost). Affordability is weighted highest (50%), so this list surfaces actually affordable destinations rather than just-big markets.

Budget leader
Dallas · $0-24/hr

10 firms in this tier - more than any other city. Top picks: Continuum, Telvista, Teelink.

Mid-tier leader
Dallas · $50-99/hr

3 firms in this tier - more than any other city. Top picks: RevGrow, Maestro Personal Assistants, The Dignify.

Loading heatmap…
Cell intensity (firm density):
Low
High
Best Value marks the densest, highest-rated, most-affordable cell per row

How the heatmap is built

Every cell in the grid above is the count of firms in (place × hourly-rate tier). Firms are placed by their published hourly rate; those without a disclosed rate are not plotted.

Top company names per cell are surfaced by Value Score - a weighted blend of affordability (50%) + rating (35%) + review volume (15%).

The "Best" ribbon marks the cell in each row where firm density, ratings, and affordability line up best - the densest, highest-quality combination.

Read the full methodology
Value Score · per firm
ValueScore = 0.50 × Affordability
+ 0.35 × Rating
+ 0.15 × Review Volume
// All sub-scores normalized 0-100
// Affordability = (1 - rate/$200) × 100
// Rating = (rating - 3) / 2 × 100
// Volume = log10(reviews+1)/log10(200) × 100

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