Top Call Center Services in Orlando, FL

Researched by:Goodfirms Research TeamUpdated:September 22, 2026

Goodfirms has reviewed 7 Call Center Services in Orlando, FL as of September 2026. The top-ranked firm is Disa Innovations (0.0 stars, 0 verified reviews, < $25/hr, Orlando). Across the category, the median hourly rate is $25, median client rating is 5, and 23% of firms employ 50+ members. Explore the vetted Call Center Services in Orlando, FL companies below, compare their strengths, and connect with the provider best suited to your requirements.

While searching for call center services in Orlando, FL, you will come across many choices. Once you have analyzed your preferences, the biggest challenge that lies ahead of you is eliminating the unverified claims and narrowing them down to a few picks from which you can make the best selection for your business. But, it is easier said than done. You require reliable data to carry out a fair assessment of the capabilities of various firms. Accurate information on their experience, previous work, service level quality, and other crucial business aspects will help you draw a comparison that will help form a reasoned decision. It would be best if you already had such information on numerous call center companies in Orlando, FL, compiled in a concise and user-friendly manner.
If that’s what you need, you have landed at the right place. Goodfirms has created a dedicated directory for top-performing call center outsourcing services in Orlando, FL. This directory is complemented with an exhaustive analysis making it a place to find everything to make an informed decision. Please feel free to explore this refined list of premier firms and hire the best call center services providers in Orlando, FL, that meet all your business expectations.

Goodfirms has verified 7 Call Center Services in Orlando, FL - part of 1,644+ Call Centers Services Companies, each passing Goodfirms' 4-step verification process (background check, client interviews, portfolio audit, ongoing quality review). Listings marked "Sponsored" are agencies that pay for premium placement - sponsorship does not affect star ratings or review content.

Top 10 at Glance

Compare the highest-ranked firms first side by side.

Rank
Company
Rating
Reviews
Hourly Rate
Team Size
Founded
Location
Action

List of Top Call Center Companies in Orlando, FL

Find a Call Center Services Company Near you
Find a Call Center Services Company Near you
Service
Hourly Rate
Employees
ReviewsAll Companies
Industry
Client Type
  • Disa Innovations is a provider of contact center services, specializing in delivering exceptional customer support to clients across a wide range of industries. Our state-of-the-art contact center facilities are staffed by highly trained agents dedicated to providing personalized service to every caller, ensuring that every interaction with your customers is positive. At Disa Innovations, we ... read Disa Innovations reviews & insights

    Disa Innovations is a provider of contact center services, specializing in delivering exceptional customer support ... read Disa Innovations reviews & insights

    < $25/hr
    2 - 9
    Orlando, United States
  • Proglobalbusinesssolutions, founded in 2013 and being operated from Bangalore, has carved its distinctive niche in business process outsourcing domain through relentless pursuit of quality.

    Proglobalbusinesssolutions, founded in 2013 and being operated from Bangalore, has carved its distinctive niche in ... read PGBS reviews & insights

    < $25/hr
    50 - 249
    2013
    Orlando, United States
  • We are an Award Winning 24/7 Answering Service and Call Center, whom since 1987, has been providing superior custom answering service solutions. Our clients receive our unequivocal 24/7 live operator and remote receptionist representation. Your organization will profit from our 100% live answering service and after hours message taking. Our professional Customer Service Agents will ... read Alliance Communications reviews & insights

    We are an Award Winning 24/7 Answering Service and Call Center, whom since 1987, has ... read Alliance Communications reviews & insights

    $25 - $49/hr
    10 - 49
    1987
    Orlando, United States
  • Since 1986, Answer Excellence has demonstrated its commitment to excellence with our proven and scalable method of operations to support medical, legal and all types of businesses in need of custom answering services. The Association of Teleservices International has ranked Answer Excellence in the top 10 telephone answering services for the past seven years consecutively. ... read Answer Excellence reviews & insights

    Since 1986, Answer Excellence has demonstrated its commitment to excellence with our proven and scalable ... read Answer Excellence reviews & insights

    $50 - $99/hr
    10 - 49
    1986
    Orlando, United States
  • Boss Solutions has been set up to help medical practices improve patient experiences business outcomes and profitability. Set up a by a group of medical and business professionals, we aim to support small and medium practices gain the same economies of scale and cost advantages available for large corporations.

    Boss Solutions has been set up to help medical practices improve patient experiences business outcomes ... read Boss Staffing Solution (India) Pvt LTD reviews & insights

    NA
    50 - 249
    2020
    Orlando, United States
  • Ansafone is the leading outsourced contact center solution provider for companies in the US and Canada and maintains international alliances for global reach. We specialize in campaigns that require Inbound and Outbound Call Platforms - online interactions that include Live Chat, Email, Social Media Response Management and analytics, and support for User Generated Marketing Program.

    Ansafone is the leading outsourced contact center solution provider for companies in the US and ... read Ansafone Contact Centers reviews & insights

    $25 - $49/hr
    250 - 999
    1970
    Orlando, United States
  • Oak Street Technologies is a leading provider of comprehensive digital transformation and business process management solutions. We specialize in delivering end-to-end services that empower companies, regardless of size or industry, to streamline their operations, enhance productivity, and drive sustainable growth. With a global reach and a commitment to excellence, we are dedicated to transforming businesses ... read Oak Street Technologies reviews & insights

    Oak Street Technologies is a leading provider of comprehensive digital transformation and business process management ... read Oak Street Technologies reviews & insights

    $25 - $49/hr
    250 - 999
    2020
    Orlando, United States

Post your project. Get proposals from PRO-verified firms.

Goodfirms recommends the top 3. You pick the winner.

Why Trust Goodfirms

Goodfirms is the world’s leading reviews and ratings company featuring 100,000+ tech companies from across the globe, complete with 80,000+ humanly vetted client reviews, detailed portfolios, hourly rates, employee strength, and more to help you choose your perfect tech partner.

Humanly-Vetted Client Reviews

Our researchers have personally vouched for the authenticity of 80,000+ client reviews by speaking directly with clients, cross-checking project details, timelines, and results to ensure 100% credibility.

Data-Driven Rankings

Data powers our company listings. Every company listed is evaluated based on its expertise, experience, market presence, reviews, and client satisfaction rate, which helps buyers confidently choose the right tech partner.

Global Trust & Recognition

Goodfirms is trusted by 100,000+ businesses in 160+ countries to connect with reliable tech partners. Our reputation is built on 80,000+ verified reviews and rankings you can trust.

Transparency In Detail

From verified client reviews and portfolio highlights to service focus and pricing, Goodfirms provides a 360-degree view of every company, helping 2+ million monthly users find the perfect tech partner.

Trending insights from Goodfirms

Valuable insights from top experts accelerate decision-making.

Why the Human Voice Still Wins in Customer Service
Call Center Outsourcing: Costs, Benefits & Top Providers in 2026
Payment Gateway vs Payment Processor: Key Differences and When to Build Your Own (2026)
Read all research articles

1 cities with the best Value Score for hiring.

Ranked by a composite blending firm count (supply), average rating (quality), and average hourly rate (cost). Affordability is weighted highest (50%), so this surfaces genuinely affordable destinations - not just the biggest markets.

Where the firms are.

Bubble size shows how many firms each country has; colour shows its average hourly rate. Tap any country for its firm count, average rate, rating, and Value Score.

Loading map…

All cities ranked by Value Score.

Every city in scope, ranked by Value Score.

CityFirmsAvg RateAvg RatingValue ScoreAction
USOrlando31$35/hr582View firms
USOrlando
31 firms$35/hr5
Value Score82 / 100

Match by work-hour overlap with your team.

Cost matters - but so does being able to actually talk to your developer during your workday. Here are the best destinations for each major hub.

If you're in US (PT/ET)Recommended

Look for nearshore LATAM partners - same-day collaboration, similar time zones, and 50-60% cost savings vs domestic.

MXMexico~7h overlap
ARArgentina~6h overlap
BRBrazil~5h overlap
CACanada~8h overlap
If you're in Europe (CET/GMT)Recommended

Eastern Europe is your sweet spot - 1-2h time zone shift, EU GDPR alignment, and 40-50% lower rates than Western Europe.

PLPoland~8h overlap
UAUkraine~7h overlap
RORomania~7h overlap
ZASouth Africa~8h overlap

How firms are placed on the matrix

Every position on this chart is the output of the Goodfirms ranking algorithm - a weighted composite of signals across two axes. The algorithm is recomputed regularly and is fully documented.

Sponsorship does not affect placement. PRO members receive visible badges and ad placements, but their algorithmic scores are calculated identically to free listings.

Read the full methodology
Algorithm at a glance
1
X-axis (Core Competencies): Service Focus Ratio + Portfolio Depth + Quality + Experience
2
Y-axis (360-Performance): Client Reviews + Market Presence + Goodfirms Score
3
Missing signals are excluded from a firm's score, not substituted with defaults - weights redistribute across remaining inputs
4
Recency decay over the last 18 months keeps stale reviews from dominating
5
Eligibility floor: ≥ 1 published review in this category scope

Found your target region?

Browse all firms in your chosen country - or let us hand-pick matches based on your project, budget, and time-zone preference.

Get matched firms

Cities with the best Value Score for bpo services hiring.

Ranked by a composite score blending firm count (supply), average rating (quality), and median hourly rate (cost). Affordability is weighted highest (50%), so this list surfaces actually affordable destinations rather than just-big markets.

Budget leader
Orlando · $0-24/hr

14 firms in this tier - more than any other city. Top picks: Courteous Communications, PGBS, Seychelle Media.

Mid-tier leader
Orlando · $50-99/hr

3 firms in this tier - more than any other city, averaging 5.0 ★. Top picks: MKC Agency, Answer Excellence, Kore.

Loading heatmap…
Cell intensity (firm density):
Low
High
Best Value marks the densest, highest-rated, most-affordable cell per row

How the heatmap is built

Every cell in the grid above is the count of firms in (place × hourly-rate tier). Firms are placed by their published hourly rate; those without a disclosed rate are not plotted.

Top company names per cell are surfaced by Value Score - a weighted blend of affordability (50%) + rating (35%) + review volume (15%).

The "Best" ribbon marks the cell in each row where firm density, ratings, and affordability line up best - the densest, highest-quality combination.

Read the full methodology
Value Score · per firm
ValueScore = 0.50 × Affordability
+ 0.35 × Rating
+ 0.15 × Review Volume
// All sub-scores normalized 0-100
// Affordability = (1 - rate/$200) × 100
// Rating = (rating - 3) / 2 × 100
// Volume = log10(reviews+1)/log10(200) × 100

Found your target region?

Browse all bpo services firms in your chosen country - or let our AI hand-pick 3 matches based on your project, budget, and time-zone preference.

Get 3 AI-Matched Firms