Top Call Center Services in Mumbai

Researched by:Goodfirms Research TeamUpdated:September 25, 2026

Goodfirms has reviewed 14 Call Center Services in Mumbai as of September 2026. The top-ranked firm is Yellow Umbrella (0.0 stars, 0 verified reviews, NA, Mumbai). Across the category, the median hourly rate is $25, median client rating is 5, and 35% of firms employ 50+ members. Explore the vetted Call Center Services in Mumbai companies below, compare their strengths, and connect with the provider best suited to your requirements.

While hiring call center services in Mumbai, businesses must look for a service provider offering the most comprehensive, full-featured solution in the market. The scalability of solutions is essential, but it is also necessary to find a service partner that provides secure, certified, and compliant services. The best way to learn about a company’s experience and expertise is to read the reviews posted by their previous clients. But the problem any business faces is accumulating reviews on numerous firms active in the market and ensuring that they are verified.
Goodfirms has prepared a directory that you will find helpful in this regard. This categorized directory is home to the top-ranked call center companies in Mumbai. As you continue to explore this directory, you will find individual company profiles that provide information such as company content, focus area, project portfolio, and client reviews. All of this is verified by the Goodfirms research team. We urge you to continue exploring this list of firms and use the authenticated information to hire the best call center outsourcing services in Mumbai for your business.

Goodfirms has verified 14 Call Center Services in Mumbai - part of 1,648+ Call Centers Services Companies, each passing Goodfirms' 4-step verification process (background check, client interviews, portfolio audit, ongoing quality review). Listings marked "Sponsored" are agencies that pay for premium placement - sponsorship does not affect star ratings or review content.

Top 10 at Glance

Compare the highest-ranked firms first side by side.

Rank

Company

Rating

Reviews

Hourly Rate

Team Size

Founded

Location

Action

List of Call Center Companies in Mumbai | Call Center Outsourcing Services in Mumbai

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1 cities with the best Value Score for hiring.

Ranked by a composite blending firm count (supply), average rating (quality), and average hourly rate (cost). Affordability is weighted highest (50%), so this surfaces genuinely affordable destinations - not just the biggest markets.

IN★ TOP PICK

Mumbai

Home to 53 vetted firms, with an average rate of $54/hr and a 5★ client rating.

Where the firms are.

Bubble size shows how many firms each country has; colour shows its average hourly rate. Tap any country for its firm count, average rate, rating, and Value Score.

Loading map…

All cities ranked by Value Score.

Every city in scope, ranked by Value Score.

City	Firms	Avg Rate	Avg Rating	Value Score	Action
INMumbai	53	$54/hr	5	79	View firms

INMumbai

53 firms$54/hr5

Value Score79 / 100

View firms

Match by work-hour overlap with your team.

Cost matters - but so does being able to actually talk to your developer during your workday. Here are the best destinations for each major hub.

If you're in US (PT/ET)Recommended

Look for nearshore LATAM partners - same-day collaboration, similar time zones, and 50-60% cost savings vs domestic.

MXMexico~7h overlap

ARArgentina~6h overlap

BRBrazil~5h overlap

CACanada~8h overlap

If you're in Europe (CET/GMT)Recommended

Eastern Europe is your sweet spot - 1-2h time zone shift, EU GDPR alignment, and 40-50% lower rates than Western Europe.

PLPoland~8h overlap

UAUkraine~7h overlap

RORomania~7h overlap

ZASouth Africa~8h overlap

How firms are placed on the matrix

Every position on this chart is the output of the Goodfirms ranking algorithm - a weighted composite of signals across two axes. The algorithm is recomputed regularly and is fully documented.

Sponsorship does not affect placement. PRO members receive visible badges and ad placements, but their algorithmic scores are calculated identically to free listings.

Read the full methodology

Algorithm at a glance

X-axis (Core Competencies): Service Focus Ratio + Portfolio Depth + Quality + Experience

Y-axis (360-Performance): Client Reviews + Market Presence + Goodfirms Score

Missing signals are excluded from a firm's score, not substituted with defaults - weights redistribute across remaining inputs

Recency decay over the last 18 months keeps stale reviews from dominating

Eligibility floor: ≥ 1 published review in this category scope

Cities with the best Value Score for bpo services hiring.

Ranked by a composite score blending firm count (supply), average rating (quality), and median hourly rate (cost). Affordability is weighted highest (50%), so this list surfaces actually affordable destinations rather than just-big markets.

Budget leader

Mumbai · $0-24/hr

16 firms in this tier - more than any other city, averaging 5.0 ★. Top picks: Brocus, Outsource 2 Rescue, Interskale Digital Marketing and Consulting.

Mid-tier leader

Mumbai · $50-99/hr

8 firms in this tier - more than any other city. Top picks: Tata Consultancy Services, KServe, WebtelIndia.

Loading heatmap…

Cell intensity (firm density):

Low

High

Best Value marks the densest, highest-rated, most-affordable cell per row

Top 15 recommended companies by Value Score.

Ranked across all heatmap cells - each blends a low hourly rate, a strong rating, and sufficient review volume.

Brocus

5.01 reviews

80.7VALUE

India< $25/hr10 - 49

✓ Best Value

Outsource 2 Rescue

67.3VALUE

India< $25/hr10 - 49

Interskale Digital M…

67.3VALUE

India< $25/hr10 - 49

Acquist

67.3VALUE

India< $25/hr10 - 49

White Dwarf

67.3VALUE

India< $25/hr10 - 49

Ways Marketing

67.3VALUE

India< $25/hr2 - 9

Crystal Web

67.3VALUE

India< $25/hr2 - 9

Grazing Minds

67.3VALUE

India< $25/hr10 - 49

SCA

67.3VALUE

India< $25/hr50 - 249

VonUp

67.3VALUE

India< $25/hr10 - 49

EbixCash

67.3VALUE

India< $25/hr10 - 49

eScan

67.3VALUE

India< $25/hr10 - 49

Virtual Eases

67.3VALUE

India< $25/hr50 - 249

Call Your Virtual As…

67.3VALUE

India< $25/hr2 - 9

Leadrax Data Solutio…

67.3VALUE

India< $25/hr10 - 49

How the heatmap is built

Every cell in the grid above is the count of firms in (place × hourly-rate tier). Firms are placed by their published hourly rate; those without a disclosed rate are not plotted.

Top company names per cell are surfaced by Value Score - a weighted blend of affordability (50%) + rating (35%) + review volume (15%).

The "Best" ribbon marks the cell in each row where firm density, ratings, and affordability line up best - the densest, highest-quality combination.

Read the full methodology

Value Score · per firm

ValueScore = 0.50 × Affordability

+ 0.35 × Rating

+ 0.15 × Review Volume

// All sub-scores normalized 0-100

// Affordability = (1 - rate/$200) × 100

// Rating = (rating - 3) / 2 × 100

// Volume = log10(reviews+1)/log10(200) × 100

Top Call Center Services in Mumbai

Top 10 at Glance

List of Call Center Companies in Mumbai | Call Center Outsourcing Services in Mumbai

Yellow Umbrella

Sincetele

Voitekk

Intouch Solution

Veenus Group

Paddle Point

Hexaware

Knowlarity Communications

Swift Information Technologies

Esampark Tech Solutions Pvt Ltd

Using AI Tools

Why Esampark Tech Solutions Pvt Ltd?

EbixCash Global Services

WebtelIndia

Urminath PVT.LTD

Grazing Minds

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Why Trust Goodfirms

Humanly-Vetted Client Reviews

Data-Driven Rankings

Global Trust & Recognition

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1 cities with the best Value Score for hiring.

Mumbai

Where the firms are.

All cities ranked by Value Score.

Match by work-hour overlap with your team.

How firms are placed on the matrix

Found your target region?

Cities with the best Value Score for bpo services hiring.

Top 15 recommended companies by Value Score.

How the heatmap is built

Found your target region?