Top Answering Services in Chicago

Researched by:Goodfirms Research TeamUpdated:September 9, 2026

Goodfirms has reviewed 7 Answering Services in Chicago as of September 2026. The top-ranked firm is Vserve Ebusiness Solutions (5.0 stars, 47 verified reviews, < $25/hr, founded 2004, Chicago). Across the category, the median hourly rate is $25, median client rating is 5, and 28% of firms employ 50+ members. Explore the vetted Answering Services in Chicago companies below, compare their strengths, and connect with the provider best suited to your requirements.

Answering service companies in Chicago can take care of all your calls or only the calls that you receive after working hours. The services are not limited to working days. The call answering services in Chicago also provide you with the option of answering calls on weekends. If you belong to an industry where customers tend to reach out even on the weekends, then you should go for this option. Are you interested in telephone answering services in Chicago that provide custom solutions? Goodfirms research team has put together a list of reliable answering services in Chicago to reduce your work to a certain extent.

7Verified firms
$25/hrMedian hourly rate
5 ★Median rating
28%Have 50+ members

Goodfirms has verified 7 Answering Services in Chicago - part of 925+ Answering Services Companies, each passing Goodfirms' 4-step verification process (background check, client interviews, portfolio audit, ongoing quality review). Listings marked "Sponsored" are agencies that pay for premium placement - sponsorship does not affect star ratings or review content.

Top 10 at Glance

Compare the highest-ranked firms first side by side.

Rank
Company
Rating
Reviews
Hourly Rate
Team Size
Founded
Location
Action

List of Top Phone Answering Service in Chicago

Find a Answering Services Company Near you
Find a Answering Services Company Near you
Service
Hourly Rate
Employees
ReviewsAll Companies
Industry
Client Type
  • Vserve Ebusiness Solutions specializes in end-to-end supply chain support, eCommerce solutions, and digital marketing services, helping businesses optimize operations and scale efficiently. Our supply chain expertise includes procurement, inventory management, order fulfillment, logistics, vendor management, purchase order processing, shipment tracking, and trade compliance, ensuring seamless ... read Vserve Ebusiness Solutions reviews & insights

    < $25/hr
    250 - 999
    2004
    Chicago, United States
    Strong SEO and AI Search Visibility Strategy - Co-Founder & CEO
    Visit Website
  • Post your project. Get proposals from PRO-verified firms.

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  • Make your business 24/7. Power your growth every day of the year. AnswerForce provides professional and friendly call and chat answering services, virtual reception services, live chat, appointment scheduling, and more. Our team of experienced, customer-focused agents handle your calls 24/7, 365 days a year, ... read AnswerForce reviews & insights

    NA
    250 - 999
    2003
    Chicago, United States
    A wonderful service that keeps my company running smoothly and integrates seamlessly once set up. - Jose Masso
    Visit Website
  • Excel Answering Service, Inc. was founde​d in 1989 with the goal of becoming the top bilingual telecommunications service in Chicago. By providing excellent inbound and dispatching services for local companies, Excel has established a relationship with other customers throughtout the United States.

    < $25/hr
    2 - 9
    1989
    Chicago, United States
  • The team at Profiles and Reviews has years of experience in the call center industry and can help you to find high quality answering service, lead generation and other call center services. Suppliers are pre-screened and reviewed through a vigorous interviewing process and then endure a month long training program to ensure success and product ... read Profiles and Reviews reviews & insights

    < $25/hr
    2 - 9
    2019
    Chicago, United States
  • Unicom is a 24/7 inbound and outbound call center staffed with a team of professional communication agents to provide answering services, processing and operational tasks for your business. Whether you require technical or customer care helpdesk, sales, intake, scheduling, reservation or simple message intake and contact Unicom agents respond reliably, accurately and are always accountable ... read Unicom reviews & insights

    < $25/hr
    10 - 49
    1990
    Chicago, United States
  • Everforth TopBloc leverages proprietary automation to deploy Workday’s Human Capital Management, Payroll, and Financials business services quickly and efficiently, reducing timelines and delivering immediate value. Post-deployment, we provide flexible support through our Help Desk for configuration, reporting, and issue resolution, along with Payroll Managed Services for in-tenant processing or full outsourcing. As a preferred Workday ... read TopBloc reviews & insights

    $50 - $99/hr
    1,000 - 9,999
    2016
    Chicago, United States
  • CrossVue is a boutique consulting firm trusted by 140+ organizations in complex, highly regulated industries. We help organizations move beyond isolated implementations to build connected, intelligent enterprises — starting with Workday as the foundation and extending across modern data, integration, and automation platforms. We combine senior-level consulting expertise with purpose-built products and AI-powered solutions to ... read CrossVue reviews & insights

    $50 - $99/hr
    250 - 999
    2022
    Chicago, United States

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1 cities with the best Value Score for hiring.

Ranked by a composite blending firm count (supply), average rating (quality), and average hourly rate (cost). Affordability is weighted highest (50%), so this surfaces genuinely affordable destinations - not just the biggest markets.

Where the firms are.

Bubble size shows how many firms each country has; colour shows its average hourly rate. Tap any country for its firm count, average rate, rating, and Value Score.

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All cities ranked by Value Score.

Every city in scope, ranked by Value Score.

CityFirmsAvg RateAvg RatingValue ScoreAction
USChicago122$48/hr581View firms
USChicago
122 firms$48/hr5
Value Score81 / 100

Match by work-hour overlap with your team.

Cost matters - but so does being able to actually talk to your developer during your workday. Here are the best destinations for each major hub.

If you're in US (PT/ET)Recommended

Look for nearshore LATAM partners - same-day collaboration, similar time zones, and 50-60% cost savings vs domestic.

MXMexico~7h overlap
ARArgentina~6h overlap
BRBrazil~5h overlap
CACanada~8h overlap
If you're in Europe (CET/GMT)Recommended

Eastern Europe is your sweet spot - 1-2h time zone shift, EU GDPR alignment, and 40-50% lower rates than Western Europe.

PLPoland~8h overlap
UAUkraine~7h overlap
RORomania~7h overlap
ZASouth Africa~8h overlap

How firms are placed on the matrix

Every position on this chart is the output of the Goodfirms ranking algorithm - a weighted composite of signals across two axes. The algorithm is recomputed regularly and is fully documented.

Sponsorship does not affect placement. PRO members receive visible badges and ad placements, but their algorithmic scores are calculated identically to free listings.

Read the full methodology
Algorithm at a glance
1
X-axis (Core Competencies): Service Focus Ratio + Portfolio Depth + Quality + Experience
2
Y-axis (360-Performance): Client Reviews + Market Presence + Goodfirms Score
3
Missing signals are excluded from a firm's score, not substituted with defaults - weights redistribute across remaining inputs
4
Recency decay over the last 18 months keeps stale reviews from dominating
5
Eligibility floor: ≥ 1 published review in this category scope

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Cities with the best Value Score for business services hiring.

Ranked by a composite score blending firm count (supply), average rating (quality), and median hourly rate (cost). Affordability is weighted highest (50%), so this list surfaces actually affordable destinations rather than just-big markets.

Budget leader
Chicago · $0-24/hr

35 firms in this tier - more than any other city, averaging 5.0 ★. Top picks: Vserve Ebusiness Solutions, Ask Datatech, Pasquesi Partners LLC.

Mid-tier leader
Chicago · $50-99/hr

11 firms in this tier - more than any other city. Top picks: Grant Thornton LLP, BDO, Crowe.

Top tier leader
Chicago · $150+/hr

3 firms in this tier - more than any other city. Top picks: Huron, SoftSnow, HGS.

Loading heatmap…
Cell intensity (firm density):
Low
High
Best Value marks the densest, highest-rated, most-affordable cell per row

How the heatmap is built

Every cell in the grid above is the count of firms in (place × hourly-rate tier). Firms are placed by their published hourly rate; those without a disclosed rate are not plotted.

Top company names per cell are surfaced by Value Score - a weighted blend of affordability (50%) + rating (35%) + review volume (15%).

The "Best" ribbon marks the cell in each row where firm density, ratings, and affordability line up best - the densest, highest-quality combination.

Read the full methodology
Value Score · per firm
ValueScore = 0.50 × Affordability
+ 0.35 × Rating
+ 0.15 × Review Volume
// All sub-scores normalized 0-100
// Affordability = (1 - rate/$200) × 100
// Rating = (rating - 3) / 2 × 100
// Volume = log10(reviews+1)/log10(200) × 100

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