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High-Fluency Human CX & Global Language Services.

Fluency LLC is a premier provider of high-touch Customer Experience (CX) and specialized Business Process Outsourcing (BPO). We bridge the gap between global brands and their customers through elite, human-led communication.

Unlike automated platforms, we focus on Linguistic and Cultural Precision. Our teams are composed of professional linguists and subject matter experts who provide seamless support in over 50 languages. By prioritizing empathy and deep product knowledge, we transform every interaction into a relationship-building opportunity for our clients in the Healthcare, Tech, and SaaS sectors.

Our Core Pillars:

  • Multilingual Excellence: Native-level support that maintains your brand’s voice across borders.

  • Human-Centric CX: Dedicated agents trained for complex, high-stakes problem solving.

  • Operational Agility: 24/7/365 coverage with the scalability to grow alongside your business.

  • Compliance-First: Rigorous adherence to HIPAA, PCI-DSS, and global data privacy standards.

United States United States
5100 Preferred place ste 213, Hilliard, Ohio 43026
6147727137
$25 - $49/hr
10 - 49
2019

Why Fluency LLC?

  • Scalable coverage for global enterprises.
  • Specialized CX for Tech and Healthcare
  • Human-led empathy for complex problem solving

Service Focus

Focus of BPO Services
  • Virtual Assistant - 10%
  • Technical Support - 10%
  • Chat Services - 10%
  • Email Support - 10%
  • Call Center Services - 60%
Focus of Translation Services
  • Legal Translation - 20%
  • Medical Translation - 10%
  • Language Translation - 20%
  • Interpretation Services - 50%

Industry Focus

  • Healthcare & Medical - 50%
  • Business Services - 20%
  • E-commerce - 15%
  • Consumer Products - 5%
  • Telecommunication - 5%
  • Other Industries - 5%

Client Focus

40% Medium Business
40% Small Business
20% Large Business

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