GCS Agents

As an agent based and multi-channel contact center solutions provider, we help companies and government agencies manage customer engagements and fulfill back office tasks. From traditional outsourced models to the managment of client owned centers, we balance consumer satisfaction with organizational goals and resources. At a time when technology is providing new means and channels to communicate with increasingly finicky customers, our experience and insight can help your organization navigate, and take advantage of, the changing landscape.

Contact Centers are what we do. Global Contact Services (GCS) provides scalabe, customer interactions and BPO services.We manage just about any activity performed in a workstation, both voice and non-voice. We manage and improve self-service channels, including IVR, text, chat, mail and email communications.