Australian AI consulting & automation agency for SMBs and operations teams.

HYPHN is an Australian AI consulting and automation agency helping SMBs and operations teams put AI to work across their business.

We work with founders, COOs and operations leaders who know AI is important but aren't sure where to start. We map your workflows, identify the highest-impact opportunities and build the automations, voice agents and integrations that move the needle. No 12-month roadmaps that never ship. Just AI and automation that fits the way your business actually runs.

What we do:

- AI strategy consulting: we audit your business, define where AI can deliver real value, and build the roadmap.
- AI voice agents: 24/7 inbound call handling for trades, hospitality, professional services and SMBs that lose leads when the phone goes unanswered.
- Workflow automation: we automate the repetitive, manual work that eats your team's time, using Zapier, n8n and custom builds.
- System integration: we connect the tools you already run on (CRM, accounting, job management, POS) so data flows without re-entry.
- Custom AI dashboards: real-time operational visibility for hospitality and services businesses.

Based on the Gold Coast, Queensland. Serving clients across Australia and New Zealand.

Tools we work with: Claude AI, ChatGPT, Zapier, n8n, Make.com, HubSpot, Xero, custom Python and API integrations.

Australia Australia
Palm Beach Avenue, Gold Coast, Queensland 4221
0424710216
$100 - $149/hr
2 - 9
2025

Why HYPHN?

  • We work with your existing tech stack
  • Most projects deliver in four to six weeks
  • Strategy consultations start from 950

Service Focus

Focus of Artificial Intelligence
  • AI Consulting - 30%
  • AI Integration & Implementation - 70%
Focus of Software Development
  • Python - 100%
Focus of Bot Development
  • Chatbot Development - 100%
Focus of Testing Services
  • Automation Testing - 100%

Industry Focus

  • Advertising & Marketing - 10%
  • Automotive - 10%
  • Business Services - 10%
  • Education - 10%
  • Hospitality - 10%
  • Information Technology - 10%
  • Real Estate - 10%
  • Retail - 10%
  • E-commerce - 10%
  • Food & Beverages - 10%

Client Focus

100% Small Business

AI Tools & Purpose

ChatGPT ChatGPT

Client AI agents, content drafting and prototyping

Claude Claude

Client agent builds and strategy work

Gemini Gemini

Google Workspace automations for clients

Copilot Copilot

Microsoft 365 automations for client builds

Retell Retell

Voice Agents for clients

Perplexity Perplexity

Research and competitive intelligence work

Lovable Lovable

Prototypes

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Client Portfolio of HYPHN

Project Industry

  • Hospitality - 100.0%

Major Industry Focus

Hospitality

Project Cost

  • $0 to $10000 - 100.0%

Common Project Cost

$0 to $10000

Project Timeline

  • 1 to 25 Weeks - 100.0%

Project Timeline

1 to 25 Weeks

Portfolios: 1

AI Automation | 89% Call Reduction + BI Dashboard for Joe's Deli

AI Automation | 89% Call Reduction + BI Dashboard for Joe's Deli

  • AI Automation | 89% Call Reduction + BI Dashboard for Joe's Deli screenshot 1
  • AI Automation | 89% Call Reduction + BI Dashboard for Joe's Deli screenshot 2
$0 to $10000
5 weeks
Hospitality

The problem: 

Manual admin, constant phone interruptions, and fragmented data were pulling staff away from customers and slowing decision-making. 

What we did: 

Implemented a custom AI voice assistant to handle FAQs and customer enquiries 

- Built a unified KPI dashboard integrating sales, labour, COGS, and reviews 

- Layered external data (weather, events) for predictive decision-making 

Results: 

- 89% of calls automated 

- Eliminated manual reporting with real-time operational visibility - Enabled faster, data-driven staffing and growth decisions