Clear communication but lacked UX ownership; concerns deflected and usability fixes billed late.
What was the project name that you have worked with Imajine Web Solutions LLP?
The Sommpour Website
What service was provided as part of the project?
Web Development
Describe your project in brief
The Sommpour website was intended as the foundational platform for a growing wine education business, combining content, structured learning, and community. This was not a simple brochure site, but a system designed to support multiple user journeys — from casual readers to serious WSET Diploma students. Phase 1 focused on building a clean, intuitive WordPress site with clear navigation, study program pages, and basic e-commerce for registrations. A key requirement was strong UX/UI to guide diverse users effectively and support future scalability into membership, gated content, and study circles. The expectation was a collaborative build where business inputs would be translated into thoughtful design and usability, creating a platform that is both functional today and structurally ready for growth.
What is it about the company that you appreciate the most?
The team was responsive in communication and generally quick to implement requested changes. They remained courteous and professional throughout the engagement, including during closure. Most importantly, they handed over the project cleanly without dispute, providing access and assets promptly, which made the transition smooth and allowed me to retain full control of the work completed.
What was it about the company that you didn't like which they should do better?
Lack of ownership and accountability on UX/UI and usability. Concerns raised over several weeks were not proactively addressed and were later treated as additional paid scope. Work was largely execution-driven with limited design guidance. When issues were escalated, responsibility was shifted back to client input. Project timelines and costs extended significantly, impacting launch plans and overall momentum.
Rating Breakdown
- Quality
- Schedule & Timing
- Communication
- Overall Rating
Project Detail
- $0 to $10000
- Completed
- Education