Immido

Immido: the team behind your team

We are a Ukrainian outsourcing company with two things we do well: round-the-clock technical support, and hiring for the roles that keep a growing product running.

Who we work with

Funded product companies of roughly 10 to 100 people in Europe and North America, past the point where the founders answer support themselves but not ready to staff an internal night shift. iGaming operators and providers are a home market for us, and our longest-running engagement is round-the-clock first-line support for an iGaming provider.

Technical Support

A pod of agents with a team lead who runs the daily shift, covering phone, email and chat. We work inside your tools, follow your escalation rules, and stay with the same product long enough to know it deeply. Engagements run as a monthly retainer sized to the queue.

Recruiting

One model: a flat fee, paid on hire. No percentage of salary and no retainer for the search itself. It fits the roles our clients actually hire for, including support, customer success, operations, first-line managers and engineers on the active market.

B2B Data and Lead Generation

Verified contact data and target lists built to a defined profile, for teams running their own outbound.

Automation

Workflow automation around support and back-office operations, so the team spends its hours on the cases that need a person.