We re in the selling book business -Top 10 Books and after having 3 suppliers before we found the balance between quality and cost for it. You get real value for your money. Good people interface, friendly, always available. Some times you think that you have the answer to what you need. They always come with a number of alternatives that fit better. A key success factor is to have a direct line with owners who get involved in the issues ou may have.
Time difference (we are 8.5 hours behind) has not been an issue to get them as our primary support company for our B2C solution.
What is it about the company that you appreciate the most?
knowledge and availability/friendlyness.
What was it about the company that you didn't like which they should do better?
English some times is not helping in quick understanding of requirements, but is not easy even when 2 native language people get into conversations, right?