I work in a large international oil & gas company with a complex, hierarchical structure and about 300,000 employees. With that many employees, our HR and accounting departments have to handle a large number of repetitive requests. To free them up from these administrative tasks and enable them to invest these time resources into vital projects, we elaborated on the possibility to automate such requests. In addition to these internal requests, we are also organizing large conferences on a regular basis. To facilitate a smooth organisation of these events, a large number of admin staff are required to answer basic questions related to schedules and travel itineraries. To solve both problems with one solution, Roonyx proposed an NLP chatbot based on artificial intelligence.
Roonyx has developed a chatbot that enables employees to get responses to typical organizational questions, to request documents, to book courses and training by themselves.
The chatbot facilitates artificial intelligence to classify the question and to propose the most appropriate answer. With every interaction, the chatbot learns whether the provided answer was perceived as sufficient or not. That way, we ensure that the chatbot continually improves its functionality and classification algorithm.
The implementation of the chatbot reduced the monthly requests to the HR department by approximately 50% and the ones to the accounting department by 15%.
What is it about the company that you appreciate the most?
The experts at Roonyx focus on communication and business results. I got the updated milestone results every week and they were in touch with me all the time and were available when I had an additional question or request. Roonyx solved the project objectives ahead of schedule and within the budget. There is nothing more we could wish for!