We had recently migrated from M1 to M2 (a medium sized site that has a lot of customization) with another agency. It was an awful experience. They lacked in everything but communication, needless to say we switched to Softloft. The quality of their developers is excellent. Our initial project lasted 4 months and they worked effectively in Jira.
Our site speed and functionality improved dramatically. They are an excellent Magento agency. In addition they enhanced our custom ERP. This was not an easy task but over a short time they executed effectively. My only regret is that I did not find and hire them sooner. I would highly recommend them.
What do you like most about the company?
Their workflow is excellent within Jira. They have very smart developers that can solve difficult tasks.
What they should improve on?
Communication between CEO & PM...at times we were not on the same page because they all work remotely.