Teczon Labs

Teczon Labs is an AI and automation development company. Since 2014 we have built software for clients worldwide, working remotely with teams mainly in the United States and United Kingdom, in UK business hours. Our engineering team is based in Lahore, Pakistan.

What we build:

AI customer service agents for logistics, e-commerce and telecom support teams. They handle order and parcel status, delivery exceptions and returns inside the helpdesk you already use (Zendesk, Freshdesk, Intercom, Gorgias, Salesforce Service Cloud), answer only from your own data, and hand over to a human when needed.

AI agents for sales and operations, and workflow automation that connects your CRM, helpdesk, ERP and internal tools: lead qualification, data entry, document processing and reporting.

Helpdesk integrations for AI assistants, including MCP servers that connect tools like Zendesk to Claude, ChatGPT and in-house agents.

LLM and generative AI integration: document search with citations, voice AI phone agents and AI features added to existing products.

Custom software: web and mobile apps, SaaS platforms and production-ready MVPs in Python, TypeScript, Next.js, React and Node.js, plus dedicated remote developers.

Not sure whether to build or buy an AI customer support agent? We give you a straight answer based on your ticket volume, helpdesk and costs, then build a fixed-scope 4-6 week pilot if it makes sense.

We also build and run AskZoye, an AI customer-service agent for Shopify and WooCommerce stores.