
The Connection
Award Winning Call Center
For more than 40 years, The Connection has been one of Connecticut's leading private, non-profit human service and community development agencies offering unique solutions to the problems of homelessness, mental illness, substance use and community justice rehabilitation. The Connection's mission: Building safe, healthy, caring communities and inspiring people to reach their full potential as productive and valued citizens.
To accomplish this ambitious mission, our agency focuses our efforts in three key service areas: Family Support Services, Behavioral Health and Community Justice programs. The Connection's staff annually assists more than 13,000 people throughout the state of Connecticut who have experienced trauma in their lives and are struggling with substance abuse, mental illness, homelessness and community justice issues.
Service Focus
- Customer Service - 25%
- Chat Services - 25%
- Email Support - 25%
- Call Center Services - 25%
- Inbound - 50%
- Outbound - 50%
Industry Focus
- Business Services - 10%
- Consumer Products - 10%
- Government - 10%
- Healthcare & Medical - 10%
- Information Technology - 10%
- Telecommunication - 10%
- Legal & Compliance - 10%
- Manufacturing - 10%
- Media - 10%
- Real Estate - 10%
Client Focus
Detailed Reviews of The Connection
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