Human. Technology. Better Together.

United Call Centers (UCC) is one of the market-leading providers of outsourced customer service solutions. The main profile of its activity is multilingual customer support by phone, email, and chat, the automation of business processes, and the development of services based on artificial intelligence.

UCC was founded in 1999, operates in more than 50 languages and 40 countries and works with 700 employees worldwide. Its clients are companies that represent outstanding quality in their respective fields in the telecommunications, food-, energy-, health industry, e-commerce, and e-mobility. The basis of UCC’s success is the constant effort to provide its clients with an outstanding customer experience with the help of the most advanced technologies available.

Certifications/Compliance

ISO 9001:2015
ISO 27001
Austria Austria
Herrengasse 1–3, Vienna, Vienna 1010
+36 30 311 8134
NA
250 - 999
1999

Service Focus

Focus of BPO Services
  • Customer Service - 50%
  • Telemarketing - 25%
  • Back Office Services - 25%
Focus of Artificial Intelligence
  • Deep Learning - 50%
  • Machine Learning - 50%

Industry Focus

  • Automotive - 15%
  • Telecommunication - 15%
  • E-commerce - 15%
  • Business Services - 10%
  • Consumer Products - 10%
  • Financial & Payments - 10%
  • Information Technology - 10%
  • Healthcare & Medical - 5%
  • Hospitality - 5%
  • Oil & Energy - 5%

Client Focus

65% Medium Business
5% Small Business
30% Large Business

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