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Call center outsourcing company

As one of the best call center outsourcing providers in the industry, we strive to respond to callers at every point of pain to ensure maximum customer satisfaction. At Vcallglobal we have a strict hiring process. We only recruit the best agents and train them thoroughly in the process. All of our inbound agents have a logical mindset and a strong eagerness to satisfy customers. Our call center solutions are versatile, which means that we have experience in managing different processes in different areas. We are characterized by incoming and outgoing call center services. We are also a veteran of administrative services and have managed various data related processes such as data entry and mining.

United States United States
75 Second Avenue Suite 620 Needham, MA 02494, Needham, Massachusetts 02494
$25 - $49/hr
1,000 - 9,999
2003

Service Focus

Focus of BPO Services
  • Customer Service - 20%
  • Telemarketing - 10%
  • Back Office Services - 20%
  • Chat Services - 20%
  • Email Support - 10%
  • Call Center Services - 20%
Focus of Business Services
  • Answering Services - 100%

Detailed Reviews of Vcallglobal

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Lisa Martin

Amazing service quality that we have learned to love

Vcall Global has helped us solve our most difficult problem, which was the call abandonment rate. With our previous outsourcing company, we found it hard to maintain consistency in call handling. But Vcall Global has a very good infrastructure that allows them to maintain very low call abandonment. The agents are very professional and always ensure that they minimize hold times. The CSAT is gradually rising and we are happy with the business relationship so far.

What service was provided as part of the project?

BPO Services

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