Overview

About Vcallglobal

As one of the best call center outsourcing providers in the industry, we strive to respond to callers at every point of pain to ensure maximum customer satisfaction. At Vcallglobal we have a strict hiring process. We only recruit the best agents and train them thoroughly in the process. All of our inbound agents have a logical mindset and a strong eagerness to satisfy customers. Our call center solutions are versatile, which means that we have experience in managing different processes in different areas. We are characterized by incoming and outgoing call center services. We are also a veteran of administrative services and have managed various data related processes such as data entry and mining.

What clients say

Review Analytics of Vcallglobal

Every review is verified through Goodfirms before it's published.

5.01 Verified Review
Quality5.0
Schedule & Timing5.0
Communication5.0
Overall5.0
Review Summary
Summarized from 1 verified reviews · Updated August 2026
Clients describe experiencing strong service quality from Vcallglobal. The company has built a reputation for delivering reliable service that clients have come to appreciate and depend on over time.
✦ AI-generated summary. May not reflect every review.
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What reviewers mention most

Lisa Martin
Lisa MartinVerified Review
Posted on May 20, 2021

Amazing service quality that we have learned to love

Overall rating5.0
Quality5.0
Communication5.0
Schedule & Timing5.0
BPO Services

Vcall Global has helped us solve our most difficult problem, which was the call abandonment rate. With our previous outsourcing company, we found it hard to maintain consistency in call handling. But Vcall Global has a very good infrastructure that allows them to maintain very low call abandonment. The agents are very professional and always ensure that they minimize hold times. The CSAT is gradually rising and we are happy with the business relationship so far.

Focus

Service Focus of Vcallglobal

How the team's effort is distributed across services.

70%30%

Where we are

Locations (1)

Offices where Vcallglobal operates.

Headquarter
United States

United States

75 Second Avenue Suite 620 Needham, MA 02494
Needham, Massachusetts 02494